Rita Dotse-Corley

Mobile: +971-**-***-**** / +971*********

Email: adhprz@r.postjobfree.com / adhprz@r.postjobfree.com

Skype Id : Rita Dotse Corley

LinkedIn Profile URL: www.linkedin.com/in/rita-dotse-corley-chrp-chrm-certified-337ab957

CAREER OBJECTIVE

To undertake a position where my skills, capabilities, experience and accomplishment will allow me the opportunity to develop, whilst contributing value to an esteemed organization.

PROFILE SUMMARY

Excellent spoken & written communication skills in English.

Ability to multi-task & and meet deadlines.

Demonstrated ability to effectively plan, coordinate and meet deadlines for projects.

Highly capable of successfully contributing to any work environment in the organization.

Work well independently and as well as a motivating team member.

Have analytical and interpersonal skills.

The ability to meet any tough situation under any circumstances with effective time management.

Creative, detail-oriented, efficient, reliable and hardworking.

Skills: Good communication, strong team player, Oracle usage, Microsoft Office outlook, Microsoft Word and Microsoft Excel, customer service oriented, time management and organizational skills

Senior Admin (Recruitment) - Transguard Group LLC May 2016 to May 2020

Managing day to day affairs of the recruitment team and ensuring our internal and external customer are happy by weekly follow ups.

Managing Transguard Security Services and Cash Services which they are two major Business Units of their recruitment and quires.

Schedules meetings with the clients and manager regarding to their selection

Orders stationaries and office supplies to my team

Giving daily, weekly and monthly report of all their recruitment progress.

Supporting my Team members of their daily tasks

Update consolidated report when new Vacancy Requisition Form (VRF) alert comes through oracle

Prepare an advert for new positions or ask hiring manager for job description

Post job ads and sourced for resumes

Telephoned screened applicants and maintaining recruitment data base of applicants

Forward selected applicant to the hiring manager for shortlisting

Scheduled applicants for English Placement Test (procedure in Transguard)

Arrange interview with hiring manager

Update applicant details in HR360 system via oracle for visa applications (E form GDFRA) once they completed the required document

Monitor visa online application via GDFRA if visas delayed and coordinate with production to follow up

Coordinate with arrivals once applicant sent through their ticket copy for on boarding

Conduct initial orientation to newly hired employees in recruitment.

HR Officer - Automotive Management Services LLC Dubai (March 2015 to March 2016)

Responsible for overseeing the HR administration aspects for the Africa region

Conduct employee data based searched via LinkedIn

Manage the complete recruitment cycle for employees deployed into Africa, from blue collar through to mid management ie. Development of job descriptions, preparation of job adverts, sifting application forms, shortlisting, interviewing and selecting candidates.

Provide HR business partnering and support to in country Operations Managers across all African operations, addressing employee issues and escalating where required

Conducting inductions for new joiners

Ensuring the creation and regular update of employee personnel files.

Coordinating leave schedules and arranging flights for employees departing Africa on regular leave rotations

Managing exit process for outgoing staff, whether through termination or resignation.

Assisting the HR Adviser and the Head of HR with the development and implementation of HR policy, Liaising with a wide range of people in relation to HR policy adherence

Interpreting employment law for various countries within Africa and ensuring in house employment law summaries where regularly updated and accurate;

Recruitment Talent Acquisition - HR Assistant - Transguard Group LLC- Dubai, UAE (July 2012 to Feb 2015)

Updating recruitment tracker if VRF alert is received through oracle

Inquired from the hiring manager for job description

Prepare adverts for the position and update the recruitment tracker.

Conduct Internet research to locate resumes

Tele screen applicants to obtain information such as education and work experience

Forward the selected candidate to the hiring manager for his shortlist

Invite candidate for English placement test as per the company policy and interview

Inform job applicants of their acceptance or rejection for employment offer letter

Coordinate with candidate regarding to their visa process

Request references from present or past employers of applicants

Help solving staff queries when they come to the office.

Document controlling (Inflow & Outflow)

Coordinating with managers regarding to recruiting queries

Receptionist -Transguard Group LLC Dubai, UAE (May 2011- July 2012)

Data entries using Oracle software

Receiving guest and directing them to the right department.

Sorting of mails to various department

Coordinates package to be sent via courier and sign for receives for incoming deliveries

Prepare a monthly report to financial department of courier services used by the staff

Booking of meeting rooms using Microsoft office look

Setting of appointment with staff and manager

Keeping the lobby clean tidy

Receiving calls and directing them to right department.

Attending the front office calls politely and efficiently and ensures calls are forwarded to the concerned personnel.

Maintain a record of meetings scheduled and provide a reminder in the morning to the concerned persons.

Customer Service Executive / Operations Coordinator Tool Time Facility Maintenance, Al Quoz Dubai, UAE

(June 2010-March 2011)

Assigning the pending job in CAFM system.

Tracking jobs using CAFM

Informing team about the job and location.

Taking arrival call and updating in the system.

Entering invoice details.

Entering purchase details and confirming the purchase request.

Rescheduling the jobs for next day

Calling the customer and informing the rescheduling for next day with the help of the helping desk.

Printing job cards and given to the team

Entering and updating the previous day’s job

Checking daily reports which is given by team

Monitoring jobs in progress and jobs pending

Monitoring pending purchase

Attending customer complaints explaining the situation

Attending meetings with team and management

Guest Relations Officer (Contract) Fiesta Royale Hotel - Ghana (Sep 2009- April 2010)

Meet VIP guest and escort VIP to their rooms and physical inspection of all VIP rooms prior to arrivals.

Calls daily to all VIP guest to arrange meeting lunch or dinner etc even with the general manager

Secretarial duties (laminating, faxing, typing and scanning

Stock taken and issuing of stationeries to various departments.

Taking of reservations.

Making tele-marketing to clients about the hotel room availability.

Switch board operations that is receiving and answering calls

Acts as liaison with all hotel guests requiring special needs

Administrator (Internship) Ministry of Defense, Ghana (Aug 2008 – Aug 2009)

•Sorting of mails to various department

Coordinates package to be sent via courier and sign for receives for incoming deliveries

Prepare a monthly report to financial department of courier services used by the staff

Booking of meeting rooms using Microsoft office look

Help solving staff queries when they come to the office.

Setting of appointment with staff and manager

Keeping the lobby clean tidy

Receiving calls and directing them to right department.

Attending the front office calls politely and efficiently and ensures calls are forwarded to the concerned personnel.

Document controlling (Inflow & Outflow)

Transport arrangements – coordinating driver’s schedule

Maintain a record of meetings scheduled and provide a reminder in the morning to the concerned persons.

Recorded and edit the minutes of meetings, then distributed them to the appropriate officials and staff members.

Plan and direct maintenance, filing, safekeeping and computerization of all documents.

Issue notification of all official activities and meetings.

Maintain and update documents

Receptionist -Planters’ Lodge - Ghana (Aug 2002 – Sep 2005)

Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged.

Issues correct keys to the guest.

Checks out guest at end of stay.

Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.

Settles bill accurately through credit card or cash transaction.

Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency.

Reconciles all transactions at the close of each shift.

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner.

Interaction with guest will be in person and by phone.

Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.

EDUCATION AND TRAINING

National Academy –Dubai, United Arab Emirates (2015 – 2017)

Certificates in CHRP & CHRM – Human Resource

Lean Six-Sigma – Yellow belt Certified –Transguard Group Accredited

Ghana Institute of Journalism, Accra – Ghana (2009)

Certificate in Public Relations, Marketing & Advertising

Takoradi Technical University, Takoradi – Ghana (2005 - 2008)

Higher National Diploma in Hospitality Management

Takoradi Technical University, Takoradi-2001-2004

Intermediate/ Advance Catering

Secondary School Education Takoradi- Ghana (1997- 2000)

Fijai Secondary School Ghana {Senior School Certificate Examinations}

Complimentary Training in Customer Service 2008-2008

Career Workshop (LDC Employment Resource Centre)

ADDITIONAL INFORMATION

Date of birth: 9 June 1981

Civil Status: Married

Nationality: Ghanaian

Visa Status: Husband Visa

Driving License: Yes REFEREES: (Upon request)

Language : English

WORKING EXPERIENCES

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