Sales Manager

JOSHUA E. FARIS

McKinney, TX 469-***-**** adhpqh@r.postjobfree.com www.linkedin.com/in/joshua-faris

DIRECTOR OF OPERATIONS

Results-oriented Operations Leader, who combines 15+ years of business leadership with a Bachelor of Business Administration from Harding University. High impact motivator who champions employee engagement, cross-functional collaboration, and fosters innovation and creative problem-solving. Facilitates operational excellence by optimizing processes, maximizing resources, and developing top-tier talent that deliver consistent results to support business goals and objectives. Innovates creative solutions for complex business problems. Serves as a change agent by utilizing a passion for coaching, mentoring, and developing people to create buy-in.

CORE COMPETENCIES AND ACHIEVEMENTS

Account Development. Established relationships with key account stakeholders and decision makers, which enabled the acquisition of a $2.5M client contract and grew the business to $5M.

Strategic Business Planning. Participated in market research that was instrumental in the development of a multi-year, high level executive plan. Provided data analytics and reporting to C-level executives to enable data-driven decisions. Consistently provided executive-level metrics to key stakeholders.

Systems and Process Optimization. Analyzed processes to identify key areas for improvement. Instrumental in the process optimization that eliminated a knowledge gap between the business and sales teams, which enabled a more effective RFP process and allowed the sales teams to utilize a nation-wide database of resources.

Forecasting and Budgeting. Built business plans, gathered requirements, established financials, and reviewed performance history to create predictive analytics and make sound decisions that factored all business costs.

Training and Staff Development. Created and delivered engaging curriculum nationally, utilizing on-site training facilitation as well as online instruction; trained on software, sales strategies, and operations.

Leadership and Talent Management. Successfully managed 4-8 direct reports, with a proven track record of coaching challenging team members on PIPs into high-performing team members who were promoted across the organization. Respected among peers for unique ability to develop and coach teams to success.

Exceeding Sales Quotas. High-performing key contributor, with national sales experience in inbound and outbound. Successfully grew high-profile accounts while maintain a 30% gross margin.

Marketing Campaigns. Utilized a foundation built in marketing to deliver print and digital national marketing campaigns that promoted key product offerings and supported business growth.

PROFESSIONAL EXPERIENCE

GES Irving, Texas May 2008 to April 2020

Regional Director of Operations, Senior Operations Manager

Provided executive level leadership with P&L accountability for $29.5M event management company. Earned multiple promotions for creating high-level merchandising experiences that surpass standard retail and exceeding operational and revenue goals. Appointed Regional Director of Operations in 2020.

Direct operations, strategic planning, talent management, tradeshow logistics, sales initiatives, and territory expansion across the Southeast; identified, tracked, and evolved KPIs

Introduced and implemented operational objectives to improve productivity, profitability, and quality

Compiled, validated, and summarized data linking financial results to operational performance drivers

Delivered business intelligence solutions; create client centric engagement strategies to grow portfolio to 760 clients, 300 shows, and $4.5M annual regional business

Motivated, mentored, and coached team of five managers and cultivated continuous learning environment to develop current talent resources into future leaders

Drove linkages across the company; innovated software tool to streamline communication between sales teams and national/regional operational centers to expedite proposal and RFP response time

Designed and delivered training programs focused on building synergies between operations and sales

Allocated resources efficiently to secure measurable productivity gains; forecasted labor needs and directed staff at major trade shows locally and nationwide

Account Manager 2008 to 2012

Conceptualized and executed account management plans. Prospected, qualified, and secured new business opportunities. Fostered relationships with and consensus among team members, cross-departmental staff, and management colleagues to optimize operations

Designed visually appealing booths and executed merchandising strategies to differentiate from competition; deepened brand awareness and expanded client base to grow portfolio from $2 to $5M

Maximized profitability; managed 2nd most business of any account manager nationwide while maintaining an above plan gross margin across all jobs

Crafted and employed comprehensive engagement strategy; served as point of contact for clients at tradeshows, anticipating needs and facilitating solutions to increase retention and satisfaction

Leveraged project management skills to coordinate tradeshow logistics, planned and orchestrated booth construction, planning, and retail programs for TOTO, Lockheed Martin, and Nokia Siemens; won first place in B2B category at major trade show for TOTO exhibit

ARMSTRONG WORLD INDUSTRIES, Addison, Texas June 2001 to June 2008

Marketing and Tradeshow Manager

Owned marketing and branding strategy, analytics, and reporting for a $150M building products company

Stewarded $500K advertising budget to achieve national and targeted market growth objectives

Oversaw team in conducting research, making data-driven decisions, and optimizing marketing processes to build brand equity and inform product positioning

Explored and analyzed product feedback, competitive intelligence, voice of internal stakeholders and market data to identify top threats, needs, and opportunities

Managed merchandising projects from conception to production; utilized space efficiently, creating a showcase featuring entire product line with minimal footprint

Championed big picture thinking; engineered and administered $400K tradeshow budget to design and produce new booth to maximize exposure of key products resulting in $4M annual revenue gain

Provided top to bottom analytic insights; conducted future looking market analysis to inform largest product launch in division’s history

Pioneered new concepts and value-added tools; crafted new advertising brochure for 35 regional show rooms and partnered with Google to incorporate QR codes during their inception

Integrated technology to optimize efficiency; facilitated multi-day technical training sessions for national sales force on kitchen design software to expedite quote process while increasing accuracy

EDUCATION AND CREDITIALS

Bachelor of Business Administration in Marketing Harding University, Searcy, Arkansas

TECHNICAL SKILLS

Salesforce.com, GBMS, Oracle, Kronos, SharePoint, Microsoft Office Suite, Green Belt Six Sigma

Contact this candidate