Contact Details Branch Manager

NDADZA KHEZWO

https://za.linkedin.com/in/khezwo-ndadza-443349a5

Date of Birth: 12 Nov 1989

Gender: Male

Archerfish drive, Allandale Midrand

Cell 081-***-**** / 072-***-****

adhpq6@r.postjobfree.com

Code 10 Drivers License with PDP

Available Immediately

COMPUTER SKILLS/ HR SYSTEMS

ACQUIRED SKILLS

Gazelle

Customer service

Exactus

Cold calling

Tallyman

Product marketing

MS Word

Interpersonal Skills

MS PowerPoint

Outbound marketing

MS Excel

Effective team player

MS Outlook

Negotiating skills

Rapport Building on the Call

Multilingual

Debt collection

EDUCATION INFORMATION

PC TRAINING & BUSINESS COLLEGE

Diploma in HR - 2012

KUTAMA SECONDARY SCHOOL

Senior Certificate Grade 12 - 2008

OTHER CERTIFICATIONS

BANK SETA

National Certificate in Contact Centre Operations (NQF 3)

SAB (SOUTH AFRICAN BREWERIES)

Sandton

Customer Relationship Representative

Oct 2017 – Dec 2019

Order /Sales responsibilities:

Responsible for the completion of basic call handling process

Responsible for order management including processing of customer orders

Introduce customers to new product offerings

Attend to customer’s order queries such as order change, load prioritization, delivery

Responsible for updating delivery time changes, ETA, credit blocked, out of stock, dispatched, out of delivery day, planned order or unplanned order.

Query handling responsibilities:

Attend to the customer’s query in an efficient and professional manner

Provide customers with right first-time fulfilment of products/ services including timeous resolution of queries or escalation to the appropriate department

Product knowledge: responsible understanding products' features so that I can resolve their queries accurately and efficiently

Credit query handling:

Attend to customer’s credit query regarding balance enquiries or statement requests

Logged calls and transferred to credit(specialist) tier

Internal business accountabilities:

Provide excellent customer service

Management of individual career development

Accountable for achieving target and KPI’ set at and individual level

Reason for leaving: Contract ended

CCBSA (COCA COLA BEVERAGES OF SOUTH AFRICA)

Olifantsfontein

Outbound Consultant Trainee

Aug 2017 – Sept 2017

Responsible for taking clients orders and capturing them on the system

Responding and resolving queries that clients posed to me.

Doing follow ups

Reason for leaving: Contract position

AFRICAN BANK

Fourways

Admin Consultant to Sales Consultant

Jan 2015 – Apr 2017

In this company, because of my hard work and good work ethic I was able to self-motivate myself to apply for other roles as soon as I went above and beyond in the current role, consequently I was able to equip myself with as much skills as I can and provide excellent service to the company in my four years with it.

Reviewing clients’ applications

Selling loans, funeral policy, investments and credit cards.

Selling of contract and prepaid cell phones

Helping clients with POP

Phoning all incoming leads and closing deals.

Planning and preparing monthly marketing plan

Outbound marketing

Midrand

Call Centre Sales Agent

Aug 2014 – Jan 2015

Selling loans and Credit cards,

Selling of contract and prepaid cell phones

Assisting clients with online application

Updating clients’ details

Helping clients with payments online

Midrand

Collections Consultant

Feb 2013 – Aug 2014

Contact clients and discuss their overdue payments

Responsible for collection of amounts in arrears

Monitor accounts for allocation of cash collected

Negotiating settlements by with clients

Advise customers on their various payment options

Being resilient with impolite clients

Assist my supervisor with her duties as her 2nd in charge

Reason for leaving: Career advancement

CONCLUSION

I am currently a work seeker who is a self-driven, a team player and equipped with skills in Gazelle CRM, Exactus, purecloud and Tallyman. I will bring my unique knowledge as a critical thinker and creative to your company.

REFERENCES

Name: Mrs. Noria Ramaboea

Company: African bank

Work Relationship: Credit Control Supervisor

Contact Details: 083-***-**** / 011-***-****

Name: Mr Emmanuel Nkhwaxu

Company: African bank

Work Relationship: Branch Manager Musina Branch

Contact Details: 072-***-**** / 015-***-****

Name: Miss Andronica Mopeka

Company: African bank

Work Relationship: Fourways Branch Manager

Contact Details: 079-***-****

Name: Mrs Lizel Heyneke

Company: SAB(south African breweries)

Work Relationship:

Contact Details: 082-***-****/ 011-***-****

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