H O U S E N O * O J OMUYIWA S T R E E T OGBA I K E J A L A G O S .

Email:adhpn5@r.postjobfree.com, PHONE; 070********, 080******** A N U N I K E D O M I N I C E V E L Y N ( A C I P M ) DATE OF BIRTH: 15TH JUNE 1987 SEX: FEMALE MARITAL STATUS: MARRIED, STATE: ENUGU EDUCATION

2005 – 2009 MODIBBO ADAMA UNIVERSITY OF TECHNOLOGY YOLA-ADAMAWA STATE BSC HONS MANAGEMENT TECHNOLOGY (2.2)

2013-2014 CHARTERED INSTITUTE OR PERSONNEL MANAGEMENT LAGOS PROFESSIONAL DIPLOMA CHARTTERED INSTITUTE OF PERSONNEL MANAGEMENT (CIPM) EXPERIENCE

2015- Date

Volunteer Activities- House Felowship Living Faith Church

Part of a Group That teaches young children in the church’s house fellowship

Conducts Children’s fellowship every Saturday for destitute Kids.

Organized and taught Kids the importance of making Gods word a daily part of their life

Prepared and organized the Kids for presentation of Programs during special days like Childrens day, Easter celebration and Christmas Holidays.

Trained and equipped destitute kids with leadership and development trainings that enabled them to graduate to adult class.

Grew the fellowship from a class of 20 young children to a class of 80. 2015- Anchor HMO( Out source staff)

Conducted verication of customers information and imputed them into the company’s systems

(October 2013- April 2014) Tech Mahindra Nigeria (Subcontractor to MTN Nigeria) Lagos Team Lead

Managed a team of 80 as team lead.

Conducted training for new intakes on customer handling skills and use of application.

Conducted coaching and feedback sessions for under performers.

Identified the best talent within the team for potential vacancies.

Ensured compliance with company’s policies on know your customer registration (KYC).

(Nov 2010 – Dec, 2012)Tech Mahindra (Subcontractor to Airtel Nigeria) Lagos Customer care Representative

Managed a team of 60 as an acting Team lead.

Conducted trainings for the team and instructed them on product and services.

Conducted coaching and feedback sessions on their performance in compliance with Company’s standards.

Resolving customer queries and issues.

Escalation of Customer Complaints to the Proper Channel.

Customer Enlightenment and Education on Product, Services and Promotions.

Performed customer Follow-up and Feedback on issued queries.

Logging and Submission of Customers Complaint and Enquiries in the Database.

(Aug2009 – June 2010) Ministry of Youths and Sports (NYSC) Enugu Personal Assistant to the Commissioner Youths and Sports

Assisted in the Development of Youth Related Programs for the State

Scheduling of Appointments for the Commissioner

Documented, Filed, Catalogued and Organized Files for easy retrievals and Access. General Information:

Relevant Soft Skills:

Excellent Communication Skills and a good team player

Training and Training development.

Excellent Interpersonal and Organizing Skills and Proficient in Microsoft suite skills.

Spoken Languages: English, Igbo and Hausa

REFERENCES

Kayode Basanya: Team Manager Tech- Mahindra Limited, Number: 080********. Hon Matthew Idu: Former Commissioner for Youths & Sports Enugu State, Phone Number & Email:

:adhpn5@r.postjobfree.com. 080********.