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Susanna J Oosthuizen

Personal Assistant / Claims Consultant

COVER LETTER

I would welcome the opportunity to work at your company. I am looking to grow and further my career, and would like to work for an organization that would encourage and appreciate this.

I excel under pressure, have an eye for detail and an outstanding work ethic. I am an individual who has an inquisitive and enquiring mind.

I am able to see a project from conceptualization through to realization. I have perseverance and tenacity.

PERSON PROFILE

DRIVER’S LICENSE Code 8

MARITAL STATUS Unmarried

HOME LANGUAGE Afrikaans

ADDITIONAL LANGUAGE/S Afrikaans

ID NUMBER 780**********

DATE OF BIRTH 20 March 1978

NATIONALITY RSA Citizen

GENDER Female

EDUCATION

SUBJECTS English

Afrikaans

Biology

Typing

Household economics

Business Economics

English

SCHOOL High school Stella

GRADE 12

YEAR 1996

ACHIEVEMENTS

Netball

Student body

Microsoft excel

Microsoft Power point

Microsoft Word

Outlook

Access

Coral Draw 8 -15

COMPETENCIES

TERTIARY EDUCATION

INSTITUTION Masthead

COURSE Advanced PA

MODULES 1,2,3

DURATION 8 Feb 2004 – 16 Feb 2004

INSTITUTE

Sanlam

COURSE

Exceptional PA

YEAR

2010

Experience Work

Company: HANSIE BOTHA BROKERS

Year: 2000-2010

Position held: PERSONAL ASSISTANT

Managed new and renewal policies received from offices nationwide.

Managed assignments to a team of 20 internal and 4 external policy analysts within a 24 hour turnaround.

Annualized new or renewal policies against the binder and the expired policy for accuracy.

Created underwriter reports weekly and communicated missing information to team leaders.

Created letters documenting contract and endorsement changes to client.

Handled phone and email inquiries from regional offices, identified and resolved problems.

Company: G3 BROKERS LICHTENBURG

Year: 2011-2020

Position held: Claims Consultant ( Agri, Personal and Commercial line Policies)

Ensure that the policy premium is received

Ensure that claims are reported to insurers within 24hors of receipt.

All claims documentation must be loaded Cardinal on registration.

Follow up with Insurers for their claim number and update Cardinal

Provide client with update on the claims as diarised every 72hours.

To assist the claims negotiators with system and process challenges that will shorten the lifespan of a claim.

Claim Authorisation

Assess and formulate quantum of claim.

Instructions & submissions of Tender of Settlements.

Ensure Regular revision of reserves.

Escalate all complex matters to line manager.

To assist the client with formulation of claims where necessary.

Settlement Process

Payment requirements are followed in line with payment authorisation process

Ensure that the claims files are closed upon settlement

Settlement of the final payment.

Ensure that all claims payment documentation is stored on Cardinal.

Ensure that the service providers/clients are settled timeously and apportion accurately to avoid outstanding payment complaints.

Ensure that the claims are closed when settled timeously.

Communication / Claims Service

Follow-up progress status on all claim’s assessments

Recommendations to underwriters and Sales on findings

Submission of updated progress reports to brokers.

Responding timeously and promptly to all claim’s queries/enquiries.

Monitor and assist clients with claims queries/enquiries to avoid complaints or approach the Manager where necessary.

Attend monthly scheduled meetings with the Manager to discuss the progress of claims service performance and recommendations to enhance the claims service process.

Reffenences:

Hansie Botha 074-***-****

Bennie Snyman 082-***-****

Supporting documents & references available on request

Contact this candidate