Danielle Renée Garbarino

**** * *** **** **, Phoenix, AZ 85085

Phone: 602-***-**** Email: adhpcp@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Boulders Resort and Spa June 2015 - Present

Director of Spa

●Oversee daily operations of 33,000 sq/ft Spa facility consisting of 25 treatment rooms, including but not limited to three wet Vichy rooms and Watsu pool, state of the art fitness center, movement and yoga studio, Pilates room along with 65-100 people.

●Responsible for creating and analyzing financial budgeting and forecasting for both the spa and retail.

●Implement opportunities for managing operational costs and boosting the bottom line. Annual year to date bottom line increase of 8.3%; year to date operating expense decrease of 7.4%; year to date ADR increase of 6.75%.

●Guide business decisions by staying on top of Spa industry trends.

●Increased Spa retail sales by 13.5%

●Exceeded annual sales goal of single product line by $36k.

●Negotiated lease and contract agreements with Salon Mila, generating a 5% revenue increase on salon services.

●Develop and implement Spa related marketing strategies, collateral and promotional activities in conjunction with the resort marketing team and national PR firm.

●Assist with developing publicity opportunities and effectively deals with media.

●Drive Spa group sales by working closely with the resort sales team and local area event planners.

●Work closely with nationally trained and certified instructors, Life Coaches, Hypnotherapists, Global Shaman, Naturopathic doctors and specialists to create monthly focus groups and workshops.

●Create a motivating environment of sincerity, warmth and fun for staff and guests.

●Develop and maintain Spa literature, documentation and process handling requirements.

●Negotiated and implemented new cloud based software allowing for total Spa management property wide, and online.

Paradise Medspa February 2009 – January 2015

The Manor Shave Bar & Vitality Lounge

Director of Operations/ Marketing Manager

●Responsible for managing operations of front desk, RN’s, barber’s and aesthetic staff of 20.

●Oversaw multiple locations totaling over 20,000sq/ft of treatment space including 15 treatment rooms, two surgical suites and 5,000sq/ft of barber and shave bar.

●Oversaw build out and design from the ground up for Scottsdale locations, working primarily with contractors, superintendents on major vendors in preparation of opening.

●Exceeded opening first and second quarter sales projections by 8.5%

●Generated 12-14% growth in overall sales between locations

●Supervised staff in regards to schedules, enforcement of policies, standard operating procedures, duties, etc.

●Responsible for training for all staff members at Paradise Medspa Phoenix and Scottsdale locations, as well as The Manor Vitality Lounge, in conjunction with the Clinical Director.

●Implemented membership program generating additional 5.5% in sales during year one, and additional 3.5% thereafter.

●Attend vendor/trade shows and workshops including Medspa, aesthetics, medical equipment, health and wellness, women expos, aesthetics, product knowledge and medical aesthetic equipment etc.

●Responsible for maintaining relationships with major vendors such as Jan Marini, Revision and Allergan, Ulthera, Cynosure, etc.. Oversee and promote the growth of the Allergan Brilliant Distinction program within our Medspa clientele base.

●Work closely with reps to arrange special client promotions, pricing, lunch n’ learns, staff quarterly awareness training, etc. on an array of various enhancements and spa grade products.

●Set up weekly Life Coach discussion forums dedicated to in demand health trends based on the needs of individual clients.

●Scheduled monthly wellness workshops including but not limited to nutritional guidance, detoxification programs, environmental sensitivities, vitamin infusion therapies, men’s health, hormone therapies and more.

●Assists CEO with marketing efforts- monthly emails and social media accounts, blogs, website updates, and special offers.

●Responsible for analyzing marketing opportunities as they arise.

●Responsible for all website/landing page as well as Demand Force inquiries, and responding in a timely matter

Renaissance Glendale Hotel and Spa ~ Spa Botanica July 2007- February 2009

Spa Operations Manager

●Assist in scheduling guest appointments, large corporate functions and full day group and wedding party packages utilizing Spa Biz software

●Supervised staff of 55+ including spa, salon and fitness employees, along with overseeing 24,000sq/ft of spa with nine treatment rooms, salon, fitness and pool areas.

●Oversaw build out of spa and was in charge of hiring and training all front desk staff and locker attendants, as well as assisting in the hiring process of other spa staff members.

●Acts as liaison between staff members and upper management.

●Accountable for all retail product ordering, inventory control and shrink.

●Assist with seasonal specials, in store promotions and outside spa marketing/PR.

●Accountable for the coordination of vendor shows, including but not limited to the coordination of table/booth options, collateral, staffing, etc.

●Attend vendor trade shows including health and wellness, women expos, bridal shows, etc.

●Responsible for the addition of wedding services, packages and retail to the current spa menu.

●Opening and closing duties of spa, including credit card, cash/check handling, PCI compliancy and Marriott and John Q Hammons standards.

●Attend daily/weekly management meetings to obtain departmental information, Guest Service Satisfaction (GSS) scores, the reinforcement of Marriott’s Daily Basic, knowledge of all in house groups, etc.

Desert Agave Salon and Spa March 2003 – July 2007

Salon and Spa Manager

●Responsible for scheduling guest appointments, large corporate functions and full day wedding party packages utilizing Salon and Spa Biz software.

●Maintained staff payroll, timekeeping, benefits packages and other HR related aspects.

●Managed salon & spa staff of 15-20 in regards to vacation requests, schedules, enforcement of policies, duties, etc.

●In charge of hiring and training all front desk staff, as well as assisting in the hiring process of other salon & spa staff members.

●Responsible for maintaining vendor relationships with major vendors such as Eminence Organic Skin Care, TiGi, Graham Webb International, Paul Mitchell Systems and West Coast Beauty Systems Representatives.

●Assisted with seasonal specials and in store promotions.

●Attended several different vendor conventions including aesthetics, hair and makeup.

●Attended several different workshops and hands on courses in aesthetics, hair and makeup.

●Participated in TiGi, MAC, Bibo and Jane Iredale makeup classes.

●Opening and closing duties of salon & spa, including credit card, cash/check handling, while maintaining PCI compliance.

●Coordinated internal salon & spa parties, team building events and staff incentives

●Liaison between staff members and ownership group.

●Negotiated contract for major product line change with West Coast Beauty Systems, saving company 12% on product purchasing.

EDUCATION

Business May 2003

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