MAHA OTAIFY

Senior Travel Consultant

** ******** ********* - **********, *****,

Egypt.

+201*********

adhpc2@r.postjobfree.com

****-**-**

https://www.linkedin.com/in/maha-otaify-

25ab3883/

Experienced Senior Travel Consultant with a demonstrated history of working with Airline ticketing, Hotels booking. Skilled in Negotiation, Analytical Skills, Coaching, Sales, and Communication. Strong operations professional with a Bachelor's degree. Experience

2017-07 - 2018-10 Senior Travel Consultant

Carlson Wagon Lit Travel

• Well known for reservation system Amadeus, and Sabre

• Gaining A through understanding of customer's business needs

• Suggestions and assist with itinerary planning

• Provide suitable solutions to problems and provide assistance

• Suggesting the products of preferred partners and suppliers and increase hotel sales

• Assist quality assurance manager in implementing all aspects of quality control measures

• Mentoring performance and KPIs of less experienced members Continually looking for opportunities for referring and improving office efficiency whilst maintaining company and services standards

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• Efficient use of CRS system queues and scripts to ensure timely distribution of travel documents 2015-01 - 2015-08 Airline representative

Aegean Airline

Cairo Airport Sales Desk

Issuing and confirming reservations for passengers, issuing tickets and quoting the correct fares to minimize passenger complains

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• Ensuring calls are answered within three rings and maintain call duration of less than four minutes.

• Ensure that 95% of calls are answered are that the abandoned call rate is less than %5

• Maximising the number of bookings made in order to achieve departmental target.

• Maximising customer satisfaction, service excellence and professionalism at all the times towards clients.

• Effectively communicating the fares, policies and procedures to passengers by providing accurate information.

• Action group requests and staff travel request as and when required by the sales team.

• Assist the overbooking and delayed flights when required Prepare customer invoices and accept payment, and conduct daily reconciliation of payment received from sale of tickets.

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• Telephone customers or travel agents to advice of changes in flight plan.

• Assist with emails/telephones/visa requests/frequent flyer programs and queues. Assist clients with travel-related queries regarding information such as schedules, destinations, fares, seat availability, procedures, connecting flights, re-routing, extra baggage handling and policies.

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• Receive and analyses complains to ensure they are solved. 2013-11 - 2015-01 Counter Supervisor

Atlas Tours Lufthansa

Well known for reservation system "Amadeus", worlds Pan. 2003-10 - 2013-10 Reservation & Ticketing Agent

Eastmar Travel

• Total of 10 Years travel agency experience in a reservation and ticketing Agent

• From 2011 till 2013 was the Counter Manager of Eastmar Travel

• Strong knowledge with air ticketing reservation system "Amadeus" and worlds Pan.

• Strong BSP experience actively issuing BSP tickets, ticket exchanges, schedule and amendments.

• Strong knowledge in rules and regulation of IATA and airline restrictions.

• Excellent geographical knowledge and mathematical/calculation skills. 2002-01 - 2003-09 Reservation Operator “Out Pound Department” Wadi Travel

Book and process international hotel's reservations and services Education

1995-05 - 1999-06 Ain Shams University - Faculty of Art, European Civilization, Italian Section Certificates

2017-08 Sabre Course

2003-01 Amadeus basic and advanced course with a degree granted A 2003-03 Air Travel Concepts & Terminology at CBC (Cairo Business Center), Grad 95% 2003-05 World Geography at CBC (Cairo Business Center) 2003-06 Normal & Special Fare Construction Principles at CBC (Cairo Business Center) 2003-03 Ticket Issuance Techniques at CBC (Cairo Business Center) 2003-07 SITI – SITO – SOTI – SOTO Construction Rules at CBC (Cairo Business Center) 2003-05 Computers Airline Reservation Systems (CRS) at CBC (Cairo Business Center) 2000-05 Italian Language Course at Italian Culture Institute at CBC 1999-03 English Language Course at International Language Institute, ILI Skills

Customer services skill

Team player

PC skills include Word, Excel and Internet

Ability to work under pressure and to short lead times Languages

Arabic

Mother Tongue

English

Read, Write and Speak

Italian

Read, Write and Speak

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