Management
Resume:
HAILEY HUNTER
**** ***** ****** **. ***********, TN 37421 • 810-***-**** • adhp96@r.postjobfree.com Professional Objective:
To secure a Management/Sales Position that allows me to utilize my experiences, education, skills, hard work and enthusiasm to help improve the bottom line for my employer. Skills:
● Personable
● Exceptional time management skills
● Strong interpersonal skills
● Good communication skills
● People-oriented
● Positive and friendly
● Strong decision-making abilities
● Detail-oriented
● Goal-oriented
● Excellent work ethic
● Quick learner
● Leader
Work History:
General Manager: 01/2019-Present
The Ark Pet Spa and Hotel-Chattanooga, TN (Southside operations)
● Responsible for daily P&L with weekly report outs to Corporate (50% to goal)
● Weekly leadership calls to discuss operational concerns
● Manage all daily financial transactions along with bookkeeping.
● Maintain cleanliness and organization of front desk area and whole facility.
● Answer guest questions and inquiries.
● Work to solve all customer related concerns.
● Greet daily visitors upon arrival and departure.
● Inform and educate our customers about the company brand, mission and values.
● Provide sales on new products and packages for customers (75% base rate).
● Build long-term customer relationships for continuous repeat business.
● Communicate clear expectations and goals to each team member.
● Hold Team building events and cross train my team members.
● Hold interview meetings- hiring/firing/reposition
● Supervised the completion for the build-out of the facility and had daily reviews with the contractors.
● Social media updates working alongside the Marketing Manager on showcasing retail, animals, store front and events.
- Posting ads (email, postcards and newsletter)
Front Desk Manager: 01/2017 to 12/2018
All American Pet Resorts – Rochester Hills, MI
● Managed all daily financial transactions along with bookkeeping.
● Maintained cleanliness and organization of front desk area.
● Answered guest questions and inquiries.
● Worked to solve all customer related concerns.
● Greeted daily visitors upon arrival and departure.
● Informed and educated our customers about the company brand, mission and values.
● Provided sales support on new products and packages for customers.
● Built long-term customer relationships for continuous repeat business.
● Communicated clear expectations and goals to each team member.
● Daily pictures, videos for social media postings of our guests.
Assistant Manager: 06/2015 to 01/2017
Dogtopia – Utica, MI
● Interacted with customers.
● Encouraged team building activities with the sales staff for increased monthly sales goals
● Managed and coordinated special assignments.
● Communicated clear expectations and goals to each team member.
● Built relationships with customers for continuous repeat business.
● Managed daily financial transactions.
Receptionist: 04/2013 to 06/2015
Rochester Athletic Club/Salon & Spa – Rochester, Michigan
● Coordinated and managed customer appointments.
● Built basic customer relations by answering telephone calls, emails and general inquiries.
● Learned the basic financial transactions for daily operations of the business
● Cleaned, organized massage and facial rooms after each service
● Communicated to salon and spa team members any changes to appointments Education:
Bachelor of Science: Marketing- December 2018
Ferris State University - Big Rapids, MI
Associate of Applied Science: Sales and Marketing- 2015 Macomb Community College - Warren, MI
Almont High School-Spring 2012
Almont, MI
Additional Information:
● Captain for JV volleyball
● Volunteer work for shelters, charities, and work events
● Love the outdoors, camping and hiking
References:
Available upon request
Contact this candidate