Manager Sales

Pandora Daugherty

Humble, TX *****

281-***-**** ~ adhp8r@r.postjobfree.com

OPERATIONS AND PROJECT MANAGER

A results-driven Operations Management Professional with a progressive history of orchestrating process and improvement initiatives while managing activities across multi-million dollar projects. Recognizes and rewards top performing employees, creates/initiates performance standards, and leads/trains diverse teams to collaboratively achieve all targeted goals. I have robust experience in international transportation/logistics, employee scheduling, vendor/supplier management, market analysis, contract/vendor negotiation, and business development to drive successful operations across highly competitive markets.

Strategic Planning ~ Hires/Trains Staff Members ~ Business Development ~ Expert Negotiator ~ Air and Ocean chartering

Air/Ocean Imports and Exports ~ Mitigates Risks ~ Regulatory Compliance ~ Fosters Loyal Business Relationships

Cost Containment ~ Policy and Procedure Development ~ Employee Scheduling ~ Inventory/Vendor Management

CAREER HISTORY

Lynden international: Houston, TX

2020-2020

IMPORT EXPORT COORDINATOR (2020-2020)

I was recruited to assist in development of projects. My initial responsibilities included processing air and ocean import and export shipments. I started March 16 and May 15 the company was faced with unforeseen layoffs.

WORLD CARGO SOLUTIONS: Houston, TX

2016-2020

MANAGER: AIR & OCEAN OPERATIONS (2016-2020)

I joined this young company to assist in business development and establishing protocols. My responsibilities also include processing air and ocean shipments from the quote to final arrival at destination.

Panalpina- Panprojects Division: Houston, TX

2001-2015

MANAGER OF PROJECT OPERATIONS (2010-2015)

Responsibilities included directing operations, logistics and personnel assignment across the project department in a fast-paced and dynamic international freight forwarding organization. I Received Recognition for Superior Performance with a Series of Promotions from Team Lead to Manager of Project Operations.

Steered Simultaneous Logistics and Transportation (Air/Ocean, Chartering, Packing, Import/Export) Projects throughout their Lifecycles to meet ambitious deadlines and drive customer loyalty levels. Participated in contract reviews, kickoff meetings and process mapping, implemented project plans, scheduled milestones, monitored performance against deadlines, forecasted required resources, and adhered to budgets.

Hired, Built, and Managed Projects and Operations Teams. Conducted informative interviews, facilitated training, oversaw mentoring programs, provided performance feedback through performance reviews and constructive criticism, developed KPIs, and rewarded individual and team performance.

Negotiated with Third Party Suppliers and Vendors to secure mission-critical supplies, equipment, and services at competitive pricing.

Increased Market Share and Sales for the Department by participating in business development activities, aligning organizational solutions with customer needs, presenting informative value-propositions, and engaged listening to understand all customer requirements and meet their business needs.

Mitigated Risk for the Organization by Maintaining Full Regulatory Compliance with organizational protocols, legal requirements, logistics requirements, and government regulations.

Conducted Root-Cause Analysis to Resolve Escalated Issues/Grievances/Complaints, develop informed decisive judgments and generated practical and timely solutions with credibility and assertiveness.

Developed and Executed Global Strategies in alignment with business objectives to complete all operations in the best interest of the organization, as well as, the client.

Conducted Competitive and Market Intelligence to Serve as a Subject Matter Expert (SME) to internal and external stakeholders.

PROJECT MANAGER (2006-2010)

My responsibilities included managing critical international transportation for clients including a diverse group of industries, timelines and worldwide locations. Scheduled projects/timelines adhering to all regulatory requirements, developed/documented processes, resolved shipment issues around the clock and identified roadblocks/inefficiencies to architect process and performance improvements.

Projects Included:

Pueblo Viejo Dominicana Project – 280,351 CBM, 150,012 MT involving two EPC’s: Fluor and Hatch

CB&I Cabinda Gas Plant Project – Angola

Continued on page 2

CAREER HISTORY (continued)

Panalpina- Panprojects Division(Continued)

Fluor Minera Escondida Sulfide Leach Project – Chile

KBR EGTL - Nigeria

Liebherr – Chile

El Sauzal Glamis Gold Project – Mexico

Newmont Gold Minera Yanacocha – Peru

Supported Chile on all US Origin cargo for Chile

TEAM LEAD (2001-2006)

My responsibilities included supervising operations, projects and staff to ensure full customer satisfaction. This included complying with delivery and all contractual obligations.

Mentored New Team Member on organizational best practices, industry standards, and customer requirements.

Successfully Completed Simultaneous Projects of air and ocean shipments within established timelines.

Adhered to all Government, Organizational, and Industry Regulations.

Ensured Full Customer Satisfaction within a high-volume and fast-paced environment.

Calculated Export Rates, Sourced Shipping Schedules, and Verified Vessel Space. Booked all shipments with steamship lines/airlines, completed files/paperwork, input shipment data into computer systems, completed bills of lading/documentation, worked with customs for clearances, and invoices/billed clients.

Authored Business Correspondence and Reports to communicate vital information to managers/clients.

Arriaga & Associates Inc.

1987-2001

OWNER

Started and oversaw all operations of a worldwide freight forwarding and export packing organization

Located, Negotiated rent-to-own terms for strategically positioned facility. Renovated and Expanded to 20,000 Sq. Ft. Office Space, 300,000 Sq. Ft. of Multi-Level Warehouse Storage space and 5 Acres of Yard Space. Concreted yard space with U-shaped entrance to exit for expedient on/off loading of deliveries and pickups. Added covered areas for Staging Consolidations and Outgoing Cargo.

Purchased small Fleet of Company trucks Included 18 wheeler, goose-neck and stake beds to offer competitive domestic pick-ups and deliveries. Not a single Arriaga freight bill ever reflected damages, shortages, miss-deliveries or delayed shipments including Hot-Shots. No claim ever filed.

Added a connected building to the main building for housing 6 additional service agents.

Dual Firewalled Networks (Novell & Windows) Wired for availability throughout all office space. Novell ran state-of-art Proprietary software for down/up loading PO’s, MR’s, Packing Lists, Commercial Invoices, Bill of Lading, Air Waybills, Dock Receipts, Etc. In 1996, added Up-to-the-minute, 24-hour tracking available for client’s access and location of any and all materials, documentation etc. Though these features are commonplace today, these were instrumental for our clients and rarely available from competitors with any kind of reliability or accuracy.

Built Sales Force and Revenues Starting from the Ground-Up to a Successful Firm with Annual Growth Spanning last 11 of 14 Years.

Awarded: Certificate of Quality by Dresser Rand.

Primarily serviced oil & gas industry Chartered and delivered jack-up and land-rigs, as well as, supplying regular maintenance, personnel and shut-down replacement parts to on-location warehouses.

Substantial new business developed from client referrals

Previous Roles Include

Vice President and Airfreight Manager: Osborne International Inc., Assistant Manager- Air Freight Division and Airfreight Coordinator: Shipco Inc.

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