David Gold

**** ******** **.

Oshkosh, WI *****

715-***-**** adhp74@r.postjobfree.com

http://www.linkedin.com/pub/david-gold/35/356/132/

Education

University of Wisconsin-Oshkosh – Oshkosh, WI, 54901

Master of Arts

Major – English

Bachelor of Arts

Major – English

Graduated —December 2017

GPA – 3.45

Graduated – May 2014

GPA – Cum: 3.258; Major: 3.33

Lac Courte Oreilles Ojibwa Community College – Hayward, WI. 54843

Associate of Arts

Major: Liberal Arts

Graduated – May 2011

GPA: 3.75

Professional Experience

Software Support Technician I

Covetrus

Oshkosh, WI

October 2018-Present

Resolve a daily average of 25-30 software support cases with a team of technicians in a fast-paced call center setting, with 95% average customer satisfaction rating

Email Professionally designed support documents to veterinary clinics

Communications Grader for Accountancy

GIES College of Business – UIUC

Remote

February 2018-October 2018

Assigned grades for communications skills in a variety of college-level accountancy courses

Annotate drafts with feedback regarding tone, grammar/mechanics, organization, assertions, and conciseness in writing

Captioning Assistant

CapTel, Inc.

Appleton, WI

June 2018 – October 2018

Captioned phone calls for the hearing impaired via voice recognition software

Maintained confidentiality of clients

Learning Center Writing Tutor

Fox Valley Technical College

Oshkosh, WI

August 2017-May 2018

Apply skills learned from university tutoring experiences to two-year college tech system

Greet learners into a welcoming atmosphere

Independent Distributor

Herbalife

Remote

July 2014-May 2018

Customize nutrition programs for clients through personal coaching distributor relationships

Coordinate and support online weight-loss challenges

Attend regular personal/professional development workshops

Research Assistant

Dr. Samantha Looker

Oshkosh, WI

February 2017 – June 2017

Compiled digital textbook list with software evaluations

Composed annotated bibliography of sources for Dr. Looker’s CCCCs presentation

Edited list of First Year Writing program textbooks for correct ISBNs, prices, and editions

Learning Center Tutor in Writing

LCO Ojibwa Community College

Hayward, WI

October 2016 – December 2016

Tutored a diverse population of writers of varying levels of ability

Presented at a “lunch and learn meeting” to faculty and students regarding tutoring methods

Edited the Learning Center’s new handbook

Titan Advantage Program Writing Mentor

University of Wisconsin Oshkosh TAP

Oshkosh, WI

June 2014 – July 2015

Tutored disadvantaged students entering their freshman year at the university in weekly sessions emphasizing reading/study skills and academic writing, during an intense six-week summer program

Designed lesson plans on such skills as essay structure and specific detail to support points

Supported an entry-level History course by evaluating students’ in-class essay writing and offering feedback on drafts

Conversation and Writing Partner

UW Oshkosh Intensive English Program

Oshkosh, WI

May 2014 – May 2016

Communicated with ESL/ELL students at basic levels of English

Prepared a diverse population of ESL/ELL students for written and oral English communication through conversations about American culture

Adapted to various learning styles to improve vocabulary, grammar, and pronunciation

Peer Writing Consultant

UW Oshkosh Writing Center

Oshkosh, WI

August 2012 – May 2016

Provided students at varying levels of experience with feedback on their writing

Brainstormed paper topics

Assisted students with their revision process

Researched and presented writing center-specific topics such as tutoring students with learning differences, discussing race and gender in sessions, and navigating anxiety related to last-minute writing processes

GED Program Lab Assistant

LCO Community College

Hayward, WI

September 2008 – May 2011

Administered placement tests and greeted new applicants

Graded tests and placed applicants according to academic strength and weakness

Entered data pertinent to accountability for grants

IT/Computer Help Desk

LCO Community College

Hayward, WI

January – May 2008

Assisted faculty and students with computer-related issues

Repaired and maintain software and hardware

Compiled inventory of campus machinery

Organizations and Volunteer Work

Coffee and Quill Creative Writing Group: Oshkosh, WI – Creator and co-host of writers’ group

English Club: Oshkosh, WI – Coordinate book drives, English Dept. Convocation; facilitate creative writing exercises and workshops

Future Author’s Academy: Oshkosh, WI - Coordinate creative-writing exercises for writers aged 13-18

Weiss Community Library: Hayward, WI – Shelve books, organize and distribute interlibrary loans, enter data

Highlight of Skills

Approachable to clients and coworkers

Attentive to detail in message, structure, grammar, conciseness, and punctuation in writing

Coachable in learning new methods of operation and professional development

Creative in designing methods of tutoring and mentorship

Experienced in tutoring students and writers of many backgrounds

Eager to learn and adapt new policies, procedures, and software

Patient in challenging situation

Contact this candidate