Software Support Technician
Resume:
David Gold
Oshkosh, WI *****
715-***-**** ********@*****.***
http://www.linkedin.com/pub/david-gold/35/356/132/
Education
University of Wisconsin-Oshkosh – Oshkosh, WI, 54901
Master of Arts
Major – English
Bachelor of Arts
Major – English
Graduated —December 2017
GPA – 3.45
Graduated – May 2014
GPA – Cum: 3.258; Major: 3.33
Lac Courte Oreilles Ojibwa Community College – Hayward, WI. 54843
Associate of Arts
Major: Liberal Arts
Graduated – May 2011
GPA: 3.75
Professional Experience
Software Support Technician I
Covetrus
Oshkosh, WI
October 2018-Present
Resolve a daily average of 25-30 software support cases with a team of technicians in a fast-paced call center setting, with 95% average customer satisfaction rating
Email Professionally designed support documents to veterinary clinics
Communications Grader for Accountancy
GIES College of Business – UIUC
Remote
February 2018-October 2018
Assigned grades for communications skills in a variety of college-level accountancy courses
Annotate drafts with feedback regarding tone, grammar/mechanics, organization, assertions, and conciseness in writing
Captioning Assistant
CapTel, Inc.
Appleton, WI
June 2018 – October 2018
Captioned phone calls for the hearing impaired via voice recognition software
Maintained confidentiality of clients
Learning Center Writing Tutor
Fox Valley Technical College
Oshkosh, WI
August 2017-May 2018
Apply skills learned from university tutoring experiences to two-year college tech system
Greet learners into a welcoming atmosphere
Independent Distributor
Herbalife
Remote
July 2014-May 2018
Customize nutrition programs for clients through personal coaching distributor relationships
Coordinate and support online weight-loss challenges
Attend regular personal/professional development workshops
Research Assistant
Dr. Samantha Looker
Oshkosh, WI
February 2017 – June 2017
Compiled digital textbook list with software evaluations
Composed annotated bibliography of sources for Dr. Looker’s CCCCs presentation
Edited list of First Year Writing program textbooks for correct ISBNs, prices, and editions
Learning Center Tutor in Writing
LCO Ojibwa Community College
Hayward, WI
October 2016 – December 2016
Tutored a diverse population of writers of varying levels of ability
Presented at a “lunch and learn meeting” to faculty and students regarding tutoring methods
Edited the Learning Center’s new handbook
Titan Advantage Program Writing Mentor
University of Wisconsin Oshkosh TAP
Oshkosh, WI
June 2014 – July 2015
Tutored disadvantaged students entering their freshman year at the university in weekly sessions emphasizing reading/study skills and academic writing, during an intense six-week summer program
Designed lesson plans on such skills as essay structure and specific detail to support points
Supported an entry-level History course by evaluating students’ in-class essay writing and offering feedback on drafts
Conversation and Writing Partner
UW Oshkosh Intensive English Program
Oshkosh, WI
May 2014 – May 2016
Communicated with ESL/ELL students at basic levels of English
Prepared a diverse population of ESL/ELL students for written and oral English communication through conversations about American culture
Adapted to various learning styles to improve vocabulary, grammar, and pronunciation
Peer Writing Consultant
UW Oshkosh Writing Center
Oshkosh, WI
August 2012 – May 2016
Provided students at varying levels of experience with feedback on their writing
Brainstormed paper topics
Assisted students with their revision process
Researched and presented writing center-specific topics such as tutoring students with learning differences, discussing race and gender in sessions, and navigating anxiety related to last-minute writing processes
GED Program Lab Assistant
LCO Community College
Hayward, WI
September 2008 – May 2011
Administered placement tests and greeted new applicants
Graded tests and placed applicants according to academic strength and weakness
Entered data pertinent to accountability for grants
IT/Computer Help Desk
LCO Community College
Hayward, WI
January – May 2008
Assisted faculty and students with computer-related issues
Repaired and maintain software and hardware
Compiled inventory of campus machinery
Organizations and Volunteer Work
Coffee and Quill Creative Writing Group: Oshkosh, WI – Creator and co-host of writers’ group
English Club: Oshkosh, WI – Coordinate book drives, English Dept. Convocation; facilitate creative writing exercises and workshops
Future Author’s Academy: Oshkosh, WI - Coordinate creative-writing exercises for writers aged 13-18
Weiss Community Library: Hayward, WI – Shelve books, organize and distribute interlibrary loans, enter data
Highlight of Skills
Approachable to clients and coworkers
Attentive to detail in message, structure, grammar, conciseness, and punctuation in writing
Coachable in learning new methods of operation and professional development
Creative in designing methods of tutoring and mentorship
Experienced in tutoring students and writers of many backgrounds
Eager to learn and adapt new policies, procedures, and software
Patient in challenging situation
Contact this candidate