Program Coordinator

EMILY BASHOR

Houston, TX

281-***-**** *****.******@*****.*** https://www.linkedin.com/in/emily-bashor-977616199/ Dedicated, results-driven Project Coordinator respected for leading initiatives to determine and maintain project milestones and develop strategic solutions to demanding problems in deadline-driven environments. Proven track record of providing strategic planning, project management, process improvement, organization and developing strong relationships with clients to ensure loyalty. Known as a motivational, influential leader and collaborator who guides team members in managing client accounts to ensure top tier customer service. Degree- seeking candidate pursuing a Bachelor of Business Administration from Sam Houston State University.

PROFESSIONAL EXPERIENCE

Plusone, an Optum Company, ExxonMobil 07/2016 - Present Program Coordinator and Front Desk Lead: Spring, TX 11/2019 – Present

Promoted for demonstrating in-depth project management processes to supervise a team of five receptionists and oversee the procurement of new equipment annually to ensure product quality and budget management.

Spearheaded efforts to create a successful recreational program while managing the full project lifecycle, including the development and implementation of a new metric to assess and grow the program, resulting in 12 teams signing up for a league, five more teams than what was forecasted originally

Improved client satisfaction and retention by assessing the current equipment, including soccer goals and basketballs, and surveying clients to see what their expectations were of the new equipment

Generated at least 24 new leads and achieved sales targets of $12K by developing effective strategies for marketing and promotional events

Recognized for exceptional team leadership skills, resulting in being selected as a member of the hiring team to recruit new reception associates

Fostered a workplace based on accountability and collaboration while overseeing five receptionists, including scheduling, training, coaching, and corrective action based on industry best practices

Served as a liaison between teams and department heads to communicate relevant information and occurrences necessary to the execution of projects and programs Receptionist: Spring, TX 07/2016 – 11/2019

Provided outstanding client and staff support while communicating and responding to customer inquiries and supporting team members with vital information to facilitate daily operations

Developed enhanced database entry techniques to manage client data using site-specific operating procedures, including the organization of client documents

Streamlined the onboarding process to ensure the standardization of front desk practices and productivity while supporting new employees to become a proficient part of the reception team

Instrumental in increasing clients by at least 18% and supporting sales and marketing by actively networking, preparing detailed databases of leads, researching competitors, and cold calling target customers

Implemented procedures for scheduling conferences and meetings for 7 employees in 3 departments Jasper’s 08/2014 – 07/2016

Hostess and Expeditor: The Woodlands, TX

Provided excellent customer service while consistently working hectic shifts to plan, direct, and coordinate food production activities

Facilitated the balance between restaurant capacity and customer service by managing restaurant flow and maintaining a clean working environment to increase customer satisfaction

Frequently sought to influence effective teamwork by utilizing compassion, confidence, and competence

Provided personalized attention to an exclusive clientele by exceeding their expectations SKILLS & EXPERTISE

Program Management

Strategic Planning & Design

Forecasting/Optimization

Inventory Management

Analytics/Process Analysis

Budgeting/Cost Controls

Client Relations

Vendor Communication

Program Administrator

Cross-functional

collaboration

Streamlining Efforts

Financial

Statements/Review

Program Development

Team Leadership &

Coordination

Onboarding

Emily Bashor, Resume – Page 2-281-***-**** *****.******@*****.*** EDUCATION & CERTIFICATIONS

Bachelor of Business Administration (Candidate) – General Business Sam Houston State University, Huntsville, TX: Expected Date of Graduation; December 2020

Relevant Coursework: Business Analysis, Operations, and Supply Chain

Awards/Honors: Fall 2019 Dean’s List, Spring 2020 Dean’s List and President’s List

Relevant Projects: Customer Complaint Analysis and Strategic Audits Certifications:

Certified Personal Fitness Trainer - National Exercise & Sports Trainers Association, Inc 12/2019

CPR & AED - American Heart Association

TECHNOLOGY & TOOLS

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access) INTERESTS

Yoga, Guitar, Travel, and Reading

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