SUHAIL ANSARI

**/*, **** **** *****, Room No.*/A. Meghraj Serthi Marg,

Agripada, Mumbai - 400 011.

Cell:982*******. Email ID – adhp60@r.postjobfree.com

Objective

I am looking for long-term association with a growing and reputed organization that recognizes and rewards top performers. I will serve the organization with complete devotion and utmost ability and thereby enhance my personal growth.

Work Experience

Employer: May 2017 – Present

PharmEasy ( Axelia private solutions Ltd.)

Designation: Subject Matter Expert

Responsibilities

To prepare MIS reports of agents

To look after overall performance of the team members (Team size - 45 agents)

To manage the team, work allocation, roster them and their leaves.

Generation of various requested Reports.

Queue Management - To be always aware and keep a live track on the flow of chats and emails.

To deal with various internal departments to resolve process queries.

Work allocation - Assignment to the agents depending upon the status.

Take meetings/sessions and training for the current and new employees respectively.

To take escalation calls whenever required and be initiative.

To teach leadership skills and assist experienced agents so that they get trained on Supervisor post.

Work Experience

Employer: Jan 2005 – Mar 2017

BNP Paribas. (A Scheduled Commercial Bank). Mumbai

Designation: Deputy Manager

Responsibilities

●Physical payment product like Demand Draft, Pay orders and Cheques.

●Maintaining Client Master in payment system.

●Daily Correspondent Bank Funding and Reconciliation.

●Final releasing RTGS and NEFT Outward Transactions.

●Processing Inward RTGS and NEFT Transactions.

●Handling Liquidity Desk.

●Interacting with Treasury Department for delivering High Value Inflows and Outflows.

●Participating in UAT for enhancing New/Existing Product.

●Preparing various reports for Regional/Head Office.

●To incorporate RBI Regulatory Terms in payment system.

Work Experience

Oct 2003 To Dec 2004

West East Commercials Ltd (Business Associate of Tata Indicom)

Designation :Team Leader cum Back Office Executive

Responsibilities

●Handling Staff of Eight to Ten Employees.

●Handling Cash and Physical Stock Day to Day.

●Solving Customer Queries.

●Maintaining Daily and Monthly Sales Reports for Sales Team.

●Monthly Cash and Stock Reconciliation.

Work Experience

Sep 2002 To Oct 2003

St. Angelo’s Computer Institute

Designation: Faculty+

Responsibilities

●Coaching and Instructing on the below Computer Topics.

MS OFFICE – Word, Excel, Powerpoint, Internet

Graphics – Corel Draw, Photoshop

Web Designing – HTML, Flash

Accounting Package – Tally 6.3

Education

Qualification

College/University

Month-Year

T.Y.B. Com

Perusing

H.S.C

Maharashtra State Board

Oct 1997

S.S.C.

Maharashtra State Board

March 1995

Computer / Technical Skills

●Microsoft Office

●Accounting Package

Activities / Interest

Playing / Watching Football

Playing / Watching Cricket

Natures Lover

Personal Information

●Date of Birth:16th May 1980

●Marital Status: Married

●Languages Known: English, Hindi and Marathi.

I hereby declare that the above information provided is true and correct to the best of my

Knowledge and experience

Yours Truly,

Suhail Ansari

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