Manager Program

Veena Devarakonda PMP

*********@*****.*** 248-***-****

IT PROGRAM MANAGER/Delivery Manager

Results-driven Senior Manager with detail-oriented and strategic solutions provider with outstanding project management. Directs to develop high-quality programs that solve business problems and provide tangible results for enterprise-level financial, CRM and Manufacturing systems. Solution driver who bridges the gap between business and technology with expertise in managing medium to large programs and multiple concurrent projects. Proven track record of significant contribution to profit levels and productivity by developing, training and motivating successful. Strong familiarity with wide variety of market sectors including CRM, finance, marketing, engineering, automotive, Healthcare and utility industries

AREAS OF EXPERTISE

Budget Management

Strategic Planning/Analysis

Agile/Scrum

Vendor/Financial Management

Cost Control/Reduction

Program Management

Team Leadership

Process Improvements

Change Management

KEY SKILLS ASSESSMENT

Salesforce Expertise – Implemented end to end "Sales Cloud” and "Service Cloud”, Good working knowledge in” Marketing cloud”

Strategic Management – Experienced in vendor management, contract negotiations and strategic financial analysis to increase efficiencies and reduce costs while maintaining solid rapport with business partners

Team Leadership and Budget Management– Expertise in leading and building cohesive cross functional teams and collaborating with senior executives in improving operations and starting up new business locations while overseeing staff and managing budgets.

Process Improvements – Devised and implemented processes, procedures, systems and internal controls to strengthen operations, increase productivity and enhance customer satisfaction

EXPERIENCE HISTORY

Riskonnect June 2019 – Present

Riskonnect integrated risk management solution offers the visibility to reduce risk, increase efficiency and improve organizational performance

Salesforce Product Implementation Leader

Managed product development team in creation and launch of salesforce for different business. Took product from alpha state to full production with increasing customers. Directed development of new product functionality and new integrations that expanded reach to new customer segments.

As product owner for Salesforce Riskonnect product system, managed product backlog and oversaw local development engineers along with an offshore development team. Spearheaded effort to bring developers into the Agile fold and lead the effort to stabilize the application.

Manage biweekly sprints as Product Owner in agile environment. Facilitated the daily scrum meetings, sprint review, and sprint retrospective.

Managed development of new in-house products and partner Integration such as DocuSign, Salesforce.

Worked with product management, sales and marketing, Engineering, quality assurance, and other functional teams to conceptualize, analyze, design, and implement product upgrades

Client: Discovery, Eden Prairie Oct 2018 – May 2019

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies, and consumers solve complex data challenges.

Salesforce Technical Program Manager

Champion and provide functional support for all modifications to CRM interfaces throughout all sales & marketing departments

Keeping abreast with new Salesforce features and functionality and providing recommendations for process improvements

Drive project delivery excellence within the business segment through established Enterprise Architecture standards for Force.com Platform across application, integration, security, and data migration domains

Develop mechanisms for ensuring roadmap transparency and effective support for many users of the CRM system and related workflows

Worked with other Scrum masters and program manager to manage any interdependencies and perform agile project management activities including planning, execution, tracking and reporting

ENVIRONMENT: Salesforce, Informatica, CongaComposer, Java

VIVITAL, Canton Jan 2018 – August 2018

Business Hierarchy Accounts sourced from Open lane, ADESA and IAA supports enterprise analytics and Account identity (as determined by MDM platform), while also maintaining their individual business unit identities and their support for all required business unit operations.

Program/Portfolio Manager

The Salesforce.com platform will not tolerate account duplicates or identity-based “Data flipping”, and it will include all relevant accounts records, without any missing data”.

Managed global team and all aspects of development, Infrastructure, SOX related security, configuration, integration and data migration

Championed need for standard ERP Salesforce solution by resolving the enterprise data inconsistencies and data challenges by reduction of total cost of ownership by 30%

Drove enterprise customer account related integrations to Salesforce from escalation to resolution with a 100% reduction in backlog.

Use key Scrum metrics (burndown, velocity) to help deliver committed work

Manage sprint backlog items and tasks

Manage all Scrum boards (physical or virtual)

Managed the program’s budget, resources, risks and issues and taking corrective measurements;

ENVIRONMENT: Salesforce, Informatica, SpringCM, iHub, Java

GE, AMSTC 12/2010 - 01/2018

IT Program Manager

GE Capital is the financial services division of GE. It provides commercial lending and leasing, as well as a range of financial services for commercial, aviation, energy, and support for GE's industrial business units. SFDC is a hosted application used by Sales & Marketing for Capital Americas. It consists of the Marketing and Lead Generation processes through to the Sales cycle and stops at Submit to Risk

Managed the Enterprise Instance of Salesforce.com across the GE Capital Americas business enabling prospecting, opportunity submission, and deal management/reporting.

Managed the program from initiation, vendors, scoping, resource planning, budgeting, development, change management through to production release

Led implementation effort to onboard Transportation, Vendor Programs, and Healthcare Financing Business Units onto Salesforce.com solution to enable auto decisioning of deals

Enhanced support team and processes to implement integration failure monitoring, formalized knowledge transfer to support, and enhanced communication of issues.

Delivered on projects to ensure and enhance regulatory compliance including formalized Segregation of Duties, Disaster Recovery Planning and Testing, improved Identity Management, and mitigation of vulnerabilities uncovered during Security Testing

Implemented an agile operating rhythm and best practices to promote transparency and predictability in the Salesforce enhancement space

Used project management methodologies and tools to communicate project status, improve progress visibility, and facilitate decision making at all levels of the organization

Build web-to-lead capability that seamlessly fed qualified leads from company website to sales reps generating 2,400 leads, funding $509k in deals

Established road map with key project milestone, funding, and resource requirements.

Developed KPIs for Global marketing channel effectiveness for Executive scorecard reporting

Scrum Master Responsibilities Enforced scrum, analyzing project tracking results, creating status reports, identifying project risks.

Facilitate daily standups, planning meetings, retrospectives and other scrum ceremonies. Coached off shore teams on Scrum methodology and best practices.

ENVIRONMENT: Salesforce, Eclipse, Informatica Oracle. Apex, visual force pages

Client BES, Plano 03/2010 -11/2010

Client: GM, Michigan 07/2007 – 2/2010

QUALITY OPERATING SYSTEM - Client: FORD MOTOR COMPANY, MICHIGAN 2006 – 2007

Project: CNI - Client: MARKETING ASSOCIATES, MICHIGAN 2006

Project: Service parts Bill of Materials - FORD MOTOR COMPANY, LIVIONIA, MICHIGAN 2003 – 2006

Project: OPERATIONAL AND DESIGN INFORMATION NETWORK - FERMI PLANT MONROE, MICHIGAN 2002

EDUCATION

Master in Computer Applications

Bachelors in Computer Science

Microsoft Official Training from Microsoft Consultancy Services, on Microsoft E-Commerce Tools

CERTIFICATION

PMP Certified.

Brain Bench Certified Professional in J2EE

Salesforce App Builder Certified.

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