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Sales Customer Care

Location:
Johannesburg, Gauteng, South Africa
Posted:
November 10, 2020

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Resume:

Curriculum Vitae

Sonja Joubert

Home Address Eugene Marais Street, Sasolburg, 1947

Contact Number 083-***-****

E-mail adhp2c@r.postjobfree.com

KEY SKILLS

●Numeracy, Microsoft Word, Excel, PowerPoint and Internet

●Manages workload with planning, meets deadlines and targets

●Good organisation/planning skills

●Resilient

●Adaptable

●Flexible

●Multi-tasks

●Learns quickly

●Time management

●Works well under pressure

●Proactive approach

●Anticipate needs

●Resourceful and adaptable

●Reflects supervisor’s values

●Office running

●Builds company culture

●Discretion

●Detail

●Loyalty

●Reliable

●Work independently and in a team environment

PEOPLE SKILLS

●Strong relationship builder with clients and colleagues

●Effective communication and interpersonal skills

●Articulate and presents well

●Has empathy and warm personality

●Courteous

●Able to deal with demanding clients

●Good written and verbal skills

●People management and motivation

●Dedicated

●Value driven

●Cares for people

●Easily associates with all cultures and levels of people

PERSONAL

First Name Sonja

Surname Joubert

ID Number 770**********

Dependant 1 child

Driver’s License Code 8

Transport Yes

Willing to Travel Yes

Nationality South African

Languages English, Afrikaans (Bilingual)

Sesotho (Basic communication)

Health Excellent

EMPLOYMENT

Company AMR Blom Diamonds (Rosebank office)

Position Held Executive Personal Assistant/General Administrative Controller

Dates 1 Febr 2020 - 20 Aug 2020

Reason for leaving Covid non payment

Duties

●Assistant to directors

●Deadline and performance targets

●Financial controlling in terms of record keeping, submissions, budgeting and other controlling functions

●Agendas and minutes of meetings

●Travel arrangements

●Office duties to maintain operational integrity

●Managing itinerary and diaries of Executives

●Diamond registers and sales reports

Company Clinpath Laboratories

Position Held Medical Representative

Dates March 2017- Oct 2018

Reason for leaving Retrenchment

Duties

●Calls on Medical Doctors/Nurses/Clinics to sell pathology services

●Services existing Clients-Doctors

●New Business Development

●Courtesy calls on Doctors

●Compiles month end reports

●Arranging company functions

●Attending Doctor’s forums/conferences to market services

Company Skin Spot Beauty Salon

Position Held Owner

Dates 2009 to 2013, 2014 – 2020 (part time)

Duties

●Hands-on communication – clients

●Consultation services/advanced treatments

●Sales/marketing of treatments: Beauty and Skin Care

●Maintain knowledge of current sales and promotions, policies – payment and exchanges and security practices

●Computes sales price, total purchases and receive/process cash or credit payments

●Maintains sales records

●Recommends, selects and locates/obtains merchandise - based on customer needs

●Describes merchandise and usage to clients, operational tasks

●Ticket, arrange and display merchandise - to promote sales

●Prepare sales slips/ sales contracts

●Place special orders, call stores to source items

●Demonstrate use / operation of merchandise

●Exchange merchandise/ accept returns

●Inventory of stock/ requisition new stock

●Skin treatments

●Evaluating treatments/ recommend treatments

●Manage business and employees

●Financial Management

●Customer relationship building

●Train/support staff

●Assist customers to complete medical questionnaires, be aware of allergies/health issues

●Ensure reception, relaxation/ treatment rooms are immaculate, organised and tidy

●Attentive to guests

●Assure highest standard of customer care and service

●Resolve complaints

●Sales presentations, explain benefits of services

●Ensure all equipment sanitized

●Sales of healthcare products, marketing services of salon

●Teaching clients how to maintain presentation

CONTRACTS (2007 – 2009)

Company Kelly Temp Sasol Polymers, Logistics Admin

Midlands

Position Held Supply Chain and PPE Sales Administrator

Duties

●Managing internal supply of PPE equipment

●Resolve queries specifications/pricing/suppliers

●Verify orders from suppliers- ensure product specifications; pricing and quantity correct- submit for approval

●Capture orders on supply chain system, detailed item spreadsheets with pricing, stock on hand, sales information- submit to SCM

●Prepare lists of products per supplier

●Obtains information on products- delivery dates, lead times

●Negotiates for better delivery lead times

●Obtains airfreight / sea freight quotes

●Gathers information to prepare supplier performance index

●Coordinates ordering of new products

●Maintains database of new products

●Protects integrity of the company

●Complies with HSE policy and maintains a tidy work environment

●Invoices (POD's), Credit returns, product/pallets, cross border, shipment, super- group invoicing.

●SAP

Position Held SHERQ Administrator

Duties

●HIRA's, Targets/Objectives, External Audit

●Findings, OH, Surveys, Legal Findings, Plant

●System Findings, Arranging Functions

●Taking minutes of Steercom and Safety Meetings

Company Mecs Africa (Temp) - Sasol Lurgi Rosebank

Position Held Document Controller

●Duties Control of documents

Company Kelly Temp Infrachem Inspection, Midlands

Position Held Admin Clerk

Duties

●PCMS - Document control

Company Sizwe - PVC Shut Down

Position Held Admin Clerk

Duties

●General Admin

Started own Beauty Salon (mid 2003-2007)

Company Placecol Cosmetics (2002 – mid 2003)

Position Held Laser Beautician, Randburg plus travelling

Au Pair-USA One year, (2001 – 2002)

Company Badzeba Beauty Salon

Position Held Beauty Therapist (1999-Mid 2001)

Company Ria Louw Properties, Bloemfontein (Part time)

Position Held Estate Agent

EDUCATION QUALIFICATIONS

High School Sasolburg High School

Highest Standard Passed Matric 1995

Subjects Afrikaans (1st language), English (2nd

language), Science, Biology, Maths,

Accounting

TERTIARY EDUCATION

Institute University of Technology Free State (1996 – 1998)

Diploma NDip Beauty Technology (completed 3 years)

International Diploma CIDESCO (Beauty Therapy)

Subjects Anatomy & Physiology, Science, Biotics, Socio psychology,

Business Practice, Esthetics, Beauty Technology

Certificates First Aid Level 1& 2; 15 + other Beauty related

Institute Therapon University (2011 – 2013)

Degree Bachelors of Ministry, Biblical Counselling (3 years)

REFERENCES

Dr V Manda, Cell nr: 079-***-****

Dr R. Dulabh, Cell nr: 082-***-****

Dr E Bawa, Cell nr: 082-***-****

Mr M. Moller, Cell nr: 083-***-****



Contact this candidate