QUALIFICATIONS:

Proficient in Microsoft Office software applications;

Excellent customer service and interpersonal skills; work well with people from all backgrounds;

Experience processing customer cash, credit and debit financial transactions;

Knowledge of office procedures including filing, faxing, and appointment scheduling;

Strong desire to complete tasks in a timely manner and exceed program goals;

Detail oriented, reliable and prompt with excellent communication skills;

EMPLOYMENT AND EXPERIENCE:

The Federal Savings Bank, Chicago, Illinois, Loan Processor 2019-2019

Educate, advise, and guide potential borrowers through the loan application process; Maintain Referral Relationships and Approach Leads, Advise Applicants on Loan Options; Analyze and Submit all Applicant’s Required Documentation; Oversee Loan Process Through Closing

JP Morgan Chase Bank, Naples, Florida, Teller 2017-2018

The Chase team is dedicated to the three keys of Chase, “exceed expectations, own customer issues from start to finish, and build lasting relationship;” We dedicate ourselves providing superior customer service, to offer our customers the best solutions for their financial needs; Successfully met the branch goals including customer service statistics, minimization of teller transactions, and no mistakes on the teller line

Maximus Medical and Health, Albany, New York, CSR 2016-2016

Provided excellent customer service by managing provider calls, obtaining information and answering questions; In specific instances, refer callers to the Operations Manager for service and/or resolution; Entered information in the Provider Data Management System; Communicated with providers about ongoing enrollment status in accordance with set policies

Boscov’s Department Store, Clifton Park, New York, Cash Office/Courtesy Desk 2013-2014

Responsible for all cash flow and cash transactions for customers and the bank; Collected and managed all financial transactions and receipts in the department store to be sent to the bank; Served as a cashier completing financial transaction, wrapping gifts and selling gift cards

VOLUNTEER WORK:

Raymond James Stadium, Tampa, Florida, Cashier 2008 – 2011

Completed financial transactions for professional football stadium concessions; Completed daily inventory of product use; Cleaned and maintained kitchen and sales area

EDUCATION:

State University of New York, Albany, New York B.A. Economics, 2016

University of Tampa, Tampa, Florida, Marine Reserve Officer Training (ROTC), 2008-2011

Brussels American School, Brussels, Belgium, Diploma, 2008

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