Employee Relations Manager
Resume:
GARY SANTIAGO Tel.: 917-***-****
Massapequa Park, NY 11762
Email: adhp11@r.postjobfree.com
OBJECTIVE: To obtain a challenging position with an innovative organization in the digital field where I can expand my experience and knowledge.
EDUCATION
CSM – Certified Scrum Master
Scrum Alliance – November 2018
Certification in Mobile Application Development
Pace University, New York – June 2013
CIW Certification - Certified Internet Webmaster
The Career Center, New York – June 2004
EXPERIENCE
Scrum Master/Senior Technical Project Manager- Billboard – New York, NY – April 2019 – May 2020
Oversee multiple projects across all phases of development from planning to launch.
Work with product and engineering teams to develop scope of work, project timelines, assist in completion of tickets and achieve project milestones.
Worked with interdisciplinary teams to resolve and assist in removing blockers for engineers, including escalated issues
Monitor workflow and make timeline adjustments as needed.
Maintained cross communication with internal and external departments, including syndication and third-party vendors
Full accountability for the management of various projects.
Organized and facilitated scrum meetings to assist in making the process run smoothly.
Oversight of one or more vertical teams in the agile environment.
Collaborate with team leads and product team to plan project sprints.
Responsible for deliverables including project plans, issues list, status reports, and meeting agendas with action items
Manage the complete Software Development Lifecycle.
Pro-active communication with all stakeholders.
Implement and maintain development best practices.
Managed resource and capacity planning for projects.
Worked with internal quality assurance team to ensure optimal progress and product stability for end users.
Coordinated with product team to gather requirements and manage expectations.
Delegated and assigned projects to junior project manager.
Develop status reports and resource plans.
Technical Project Manager (Contract)- Sneakers Agency – New York, NY – January 2019 –March 2019
Manage and work closely with internal/offshore teams to develop Android/iOs mobile applications and web projects using Agile methodologies.
Extensive client communications to collect and organize specifications needed to create initial scope of project including timelines and milestones.
Effectively communicate status updates with all stakeholders involved in the project. GARY SANTIAGO PAGE 2
Organize and lead daily scrum meetings with team in order to efficiently manage project schedules with designers and engineers to remove blockers and ensure delivery.
Coordinate and communicate with senior management and departmental teams to maintain transparency as it relates to goals, performance and deliverables.
Organize agendas, attend and lead cross-functional planning meetings and conduct timely follow-ups.
Utilize in-depth technical knowledge to troubleshoot issues and find solutions.
Initiate improvement on processes to streamline procedures. Freelance Digital Project Manager, Mobile Applications Developer/Website Developer MetroTwins Media - New York, NY - January 2015 – December 2018
Manage mobile application and web-based projects.
Collaborate with stakeholders and coordinate designers and developers for assigned projects.
(freelance and internal)
Retrieve and document project scope details.
Prepare all content and assets, including scheduling and technical requirements.
Help manage and support the product build and launch cycle with our development team.
Work with our graphic designers developing new creative for our apps and websites.
Work on document building process for maintenance and upgrades.
Regular status reports and communications are produced and distributed for stakeholder and team.
Ensure that all assigned work undergoes a quality assurance process.
Troubleshoot internal/external problems and manage deliverables. Inventory Specialist - Intersection (Sidewalk Labs) - New York, NY - February 2016 - November 2018
Extensive communication with sales team, and clients regarding inventory requests and implementation questions.
Handle internal/external inquiries regarding technical questions; provide assistance when needed and maintain open communication.
Review and troubleshoot internal and external issues with campaigns. Work with Sales, Production, Marketing or Billing to resolve issues.
Update spreadsheets with new and updated contracts for Inventory and Billing teams.
Work with the Client Services team to ensure orders meet all requirements and specifications.
Handle requests for multiple divisions.
Work with day and night installation crews to ensure all advertisement campaigns are fulfilled, including sending daily work requirements.
Follow up on previous day work orders and contact the sales team to address any issues regarding their campaigns.
Assist in implementing solutions to increase productivity and efficiency for both internal and external departments.
Monitored performance of all campaigns for all groups. Ad Trafficker - MLB Advanced Media - New York, NY - October 2010 - February 2015
Extensive communication with Sales Team and Client Services to assure proper implementation of
all advertising campaigns.
Monitor performance and assist in optimization of all campaigns.
Review and set up ad placements (via Dart for Publishers), video placements (via Auditude) and mobile (via Ad Marvel).
GARY SANTIAGO PAGE 3
Work with the Client Services team to ensure orders meet all requirements and specifications.
Set up third-party ad tags using Pointroll, Eyeblaster & Atlas.
Work with the Sales team to resolve issues and ensure delivery on all campaign placements. E-Media Traffic Manager- (Adweek, Brandweek, Billboard, PDN, Hollywood Reporter, Backstage) Nielsen USA (formerly VNU USA) - New York, NY - October 2001 - April 2010
Troubleshoot issues regarding campaigns within Nielsen’s (VNU, USA) websites and newsletters, including conferences with sales representatives, advertising agencies and clients.
Manage inventory and allocate work assignments for traffic department team, address interdepartmental communication and department practices.
Work as liaison for members of the various sales, production teams and clients to resolve both internal and external conflicts.
Coordinate and execute training for staff and new employees.
Receive and review incoming Insertion Orders from all groups, including extensive communication with sales representatives and brand managers to maintain quality control.
Approve and assist traffic department operators in processing of adcreative/IO’s and all make-good campaigns.
Facilitate meetings with sales staff and production team to develop the technical, functional and design scope of multiple projects; extensive internet research and analysis of online media industry standards and trends.
Establish and maintain project timeline and manage various development milestones to assure delivery of various components from individual resources to execute full scope of project. Skills Technologies – Jira, Confluence, project management methodologies, time management, effective communication, Prioritizing and problem solving. Mobile application development, Web development, HTML, JavaScript, Cascading Style Sheets, JSON, Object Oriented Programming. Adobe Creative Suite including Photoshop, Dreamweaver. Dart for Publishers (DFP), Auditude (Video), Admarvel (Mobile), Checkm8 Ad Server, Rich Media Designer, Email Labs, MS Office Suite; Knowledge of MySQL, Google Suites, Employee Performance Review, Employee Relations/Counseling, Policies and Procedures Development, Building & Managing Teams, Contract/Vendor Management. Fluent in Spanish References Available Upon Request
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