waiter or assistant waiter

cv

Ahmed Ben Rejeb

Address: ** **** *******-******-*******

Email: *************@*****.***

Objective

To work in a challenging environment as a waiter, where I will be able to provide prompt and courteous service to the customers of a restaurant, cocktail lounge or club.

Career Summary

5+ years of experience in providing customer and personal services.

Responsible to provide good management, training and motivation to junior waiters.

Responsible to work in all environment and in group to handle hotel services.

Responsible to mange two sections of restaurant effectively by providing punctual and friendly services to customers.

Job Experience

Hasdrubal Thalassa & Spa Djerba

Waiter- (2017 - Present).

Responsible to take orders and assist the cook to prepare food as per order of customers.

Responsible in assisting the manager in preparing the menu card as well as price list.

Providing effective supervision of all food and beverage services.

Responsible to prepare recites and collect payments from the customers.

Implementing an online marketing plan to promote restaurant’s dishes to a wider range of people.

Msc Cruise Line

Assistant Waiter –( 2015- 2016)

Waiter (2016-2017)

Providing a warm welcome for customers.

Receive food & drink orders & serve customer requests to the standards required.

Serving dishes to customers at tables.

Learning the names of & building relationships with regular customers.

Ensure timely delivery of all food & beverage items to customers.

Understand menu content and keeping up to date with any menu changes.

Making recommendations from the menu if requested.

Answer guest queries in a polite and helpful manner.

Clearing cutlery and dishes away from tables.

Passing food orders through to the kitchen staff promptly.

Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery.

Full product knowledge of all menu items and hotel facilities and services.

Check on customers asking if they are enjoying their meals and service.

Ensuring the food service area is left clean and tidy once all the guests have left.

Relaying, preparing and setting tables for the next guests.

Looking after guests with special needs i.e. dietary requirements, allergies, mobility etc.

Hotel Royal Mansour Mahdia,Djerba

Waiter – (2014 – 2015)

Provided customer services for up to eighty customers everyday.

Assisted customer in menu determinations.

Served dishes at tables according to order.

Recommended wines and other drinks to customers.

Assisted the manager to clean and close the restaurants after the hours.

Attended monthly staff meetings and training sessions.

Radisson Blu Palace Resort & Thalasso, Djerba

Assistant Waiter - ( 2013 - 2014).

Deliver services of exceptional quality that increase customer satisfaction.

Always follow Scorpios service standards and procedures on how to serve drinks, beverages and food .

Organize table settings and maintain tables dirt-free and tidy.

Maintain pleasant interaction with guests at all times.

Thorough inspection of products concerning quality and taking corrective steps when needed to avoid customer dissatisfaction.

Checking whether guests meet age requirements for purchase and consumption of alcohol

Constantly remain guest focused and promote exceptional guest experience

Always follow strict hygiene procedures along with the Food & Beverage regulations

Skills and Strengths

Professional work ethic.

Multi tasking.

Excellent written and verbal communication skills.

Ability to work in a team.

Sales and marketing skills.

Customer service skills.

Good leadership abilities.

Qualification

2009-2011 : High School

2011-2013 : Marina school of Tourism in Monastir

Personal Details

Date of Birth:

Languages: Arabic,English, French

Hobbies: Foot-ball player, Internet, swimming … .

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