CURRICULUM VITAE

PERSONAL:

NAME: KUMARSOORAJ SUKUMARAN

DATE OF BIRTH: 3RD AUG 1985

MARITAL STATUS: MARRIED

VISA : VALID QATAR TRANSFERABLE WORK VISA WITH NOC

DRIVING LICENSE : VALID QATAR DRIVING LICENSE.

ADDRESS: P.O. BOX: 55126, DOHA, QATAR

MOBILE: +974 -3352 - 7756,+91-858*******

EMAIL: adhp0g@r.postjobfree.com

Personal Statement:

Highly competent Maintenance Controller Supervisor (After Sales Service) with 10 years of QATAR,UAE,India experience in the field of automotive mechanical and body repairing sector.

Joined as a service advisor and grown to the role of Maintenance Controller Supervisor at Al Futtaim Vehicle Rental, I am competent in Agency Repair Method and Non -Agency Repair Method.

Ability to work under pressure and meeting deadlines while consistently delivering outstanding results by ensuring client satisfaction are my strengths.

I would characterize myself as a reliable and result-oriented team person who can utilize available resources to achieve deliverables. I am greatly interested to join any progressive organization because of my relevant qualifications, work experience and passion for automotive industry

A team leader and a mentor, I have the ability to build and train a cohesive team of performers.

WORK EXPERIENCE:

April 2013 –Till Date: Al Futtaim Vehicle Rentals - Qatar

Responsibilities as a Maintenance Controller Supervisor (After Sales Service):

Assist in Monitoring Vehicle Operations Verifies with day to day operations as necessary.

Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.

Assist with quoting, project management, materials purchasing and quality checks.

Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.

Work with the Operations Manager to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.

Perform periodic inspections, investigate non-conformance, verify findings, and suggest corrective action.

Developed and administered long and short range plans and programs for completion of preventative maintenance and inspections.

Act as a technical adviser on key projects and other areas of the business as requested.

Supervise and follow up on actual progress of each individual repair job.

To dispatch and keeping track of the utilization of Ground of fleet.

Managing claims process, limit liability.

Maintaining the automotive catalogs, ordering, receiving materials, parts and equipment required to fill work orders.

Preparing special reports in connection with fiscal records as assigned or required.

Has complete knowledge & understanding on how to use SAP,CarPro (RentPro) software which enables the operations to run effectively.

Implements and monitors a preventative maintenance program to assure cost effective maintenance and a scheduled maintenance program to provide maintenance by manufacturers specifications.

Maintains a complete inventory system through recording of all expenditures and income of each vehicle, maintenance equipment, fuel, repair parts, supplies, etc.

Assists in the development of the Fleet Services budget to include a review of past year expenses and income; adjusts and administers all Fleet Service purchases, including parts, tools.

Examines reports for accuracy on each vehicle and piece of equipment repaired; writes reports on vehicles and equipment repaired.

June 2008 to April 2013: Al-Futtaim Motors – TOYOTA (Al-Futtaim Group) – Dubai, UAE.

Responsibilities as a Senior Service Advisor (After Sales Service):

Profit driven and skilled professional. Possess proven personnel, customer service, sales, business development, after sales service and management skills.

Established track record of consistently increasing sales, overseeing workshop service operations and favourably impacting profitability. Employing highest level of customer service and quality control to daily management practices, to ensure client satisfaction and generate repeat business.

Exceptional ability hiring and retaining good personnel or labour at lower cost and providing good technical advice on automobile servicing after the sales process.

Confirmed expertise in surpassing goals, attaining corporate objectives and exceeding customer expectations in highly competitive industries. Ability to target the right market, focus client on product, and close the deal.

Assured speedy maintenance and repair of customer vehicles by means of exact diagnosis and repair order preparation.

Implemented and monitored guidelines of TSM, customer satisfaction index and to ensured high quality work in workshop as per Toyota Standards. Being an internal auditor of TSM; I am responsible for proper maintenance of all equipment, technician concern and all related maintenance of workshop and maintaining standards as set by Toyota. Also formulating TSM report every month with highlights of short comes in maintaining standards and any implementation of new ideas.

Handled a variety of issues, problems and priorities and delivered the highest quality of customer service thereby maintaining a high level of working relationship with all customers.

Monitored warranty & good will claims and ensured quality control for product improvement.

Achieved “Customer Delight” owing to regular interaction, single window services and hassle free maintenance of vehicles.

To maintain follow up reports with customers and encourage for appointments.

December 2006 to April 2008: Rushabh Motor Pvt. Ltd, Nashik - India (Honda Motor Co.)

Responsibilities as a BodyshopIncharge (Accident Repair Department):

Helping the customers for filling the Claim Form, preparation of the estimation and follow up with the insurance companies and in-house survey to getting the work done on time.

Overseeing body shop operations and meeting decision makers on the progress of work and future planning

Maximizing revenue and profitability through sale of labour, spare parts & other services

Handling customer complaints and conducting weekly meetings with support staff and technicians

Maintaining a steady relationship with sub dealers and fleet customers

Maintain daily, weekly & monthly reports for technicians' efficiency and other financial reports Supervising around 100 production staff (including frontline staffs)

December 2005 to December 2006: Seva Automotive Pvt. Ltd (Maruti) Suzuki) – Nashik, India.

Responsibilities as a Service Advisor( Automotive -Mechanical):

Helping the customers for filling the Claim Form, preparation of the estimation and follow up with the insurance companies and in-house survey to getting the work done on time.

Assured speedy maintenance and repair of vehicles by means of exact diagnosis and repairing

Handled a variety of issues, problems and priorities and delivered the highest quality of customer service

Sell out of accessories and periodic maintenance contract for company and customers

Qualification & Trainings:

Diploma in Automobile Engineering. 2002 - 2005

Industrial Training Centre Mallapally Recognized By Govt Of, Kerala, India.4

Successfully completed trainings in AUDATEX Estimation, SAP RETAIL, SAP AUTO training

Received certification as Level One Service Advisor in customer care from Toyota

Received certification on Evolving Supervisor/Learn to Lead Training Programme

Attended training by Dubai Civil Defence on fire & safety features and first aid

Interpersonal Skills:

Communication Skills: Employment with Al- Futtaim Group has provided me an opportunity to interact with people with different level of understandings, attitudes, and from different countries (Greece, U.K, Lithonia, Cyprus, Poland, Philippines, Egypt, Jordan, Syria, Sudan, India and Pakistan). This multinational work environment has definitely improved my ability to gauge with other people’s level of knowledge and attitude and has improved my overall organizational behavior, presentation and communication skills.

Team Work: Whether working as a team member or a supervisor I have always given my 100% to get the job done. Every project has its own team of technical staff. During different project startups I have managed team of 3 – 6 technicians. I work with a strong sense of ownership and have always put myself before the job. For example, I always have managed to repair the damage in the shortest possible time using my personal relationship with manufacturers/vendors and with our team effort.

Time Management: I have provided support to minimum of 20 projects at any time. This gave me a chance to develop & improve my time management skill and my multitasking ability.

Business Development Skills: Working in the Automotive Service/Support team has improved my customer service skills. I am a problem solver, active listener, and empathic. I try to understand the needs and taste of a customer & can present a strategy clearly. I have good information management (SAP,CarPro/RentPro) and report writing skills.

REFERENCES: Can be provided upon request

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