Customer Service Representative
Resume:
TAMIKA COUNCIL
Kenmore, NY *****
***************@*****.***
Sales Associate
Bath & Body Works - Buffalo, NY
October 2019 to January 2020
Supports delivering sales plan through selling effectiveness. Meet selling goals/expectations during scheduled shifts. Assist with floor sets, window changes, visual presentations, stocking, inventory and signage placement. Operational Excellence. Abide by Loss Prevention and safety messages in daily operations Customer Service Representative
Aetna - Buffalo, NY
May 2015 to September 2019
Educate the member about their healthcare plan and coverage. (Medical, dental, vision etc) As well as quoting eligible benefits and providing claim status. Investigate claims and obtain relevant facts to determine coverage, loss and liability. Interact effectively with customers, insurance agents, police, attorney and other public personnel involved in claim process. Collects delinquent account; monitoring payments; post payments; following up with patients when payment lapses occur. Maintains work operations by following policies and procedures; Customer Service Representative/Team Lead
InComm - Jacksonville, FL
April 2010 to April 2014
Worked with credit card, which range from prepaid cards to switch payment processing. Wireless service and Accessories. Our Bring Your Own Device prepaid SIM starter kits let consumers purchase the SIM card and airtime for their preferred carrier without signing any contracts. Resolves product or service problems by clarifying the customer's complaint; explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution whether that's in store,
online or via mobil.
High school diploma in Computer Science
Samuel W. Wolfson High School - Jacksonville, FL
September 1994 to June 1998
WORK EXPERIENCE
EDUCATION
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