Personal Assistant Civil Engineering
Resume:
PERSONAL DETAILS
Names & Surname
Miss Bontle Khomotso Mathabatha
Contact numbers
Postal address
E-mail Address
P. O Box 3302 Polokwane 0700
adhowj@r.postjobfree.com/ adhowj@r.postjobfree.com / adhowj@r.postjobfree.com
Identity number
890-***-**** 084
Date of Birth
04 February 1989
Gender
Female
Marital status
Single
Nationality
South African
Home Language
Sepedi
Other Languages
English, Afrikaans, Sepedi, Setswana, isiZulu
Drivers Licence
Code 08; LDV Open Pit Mine Licence
Health
Good
EDUCATIONAL QUALIFICATIONS
1.Name of Institution
Tshwane University of Technology
College/faculty
Information Technology
Qualification in Progress
Master of Computing (Information Technology)
Year
In Progress/ Date to be confirmed
2. Name of Institution
Tshwane University of Technology
College/faculty
Information Technology
Qualification obtained
B-Tech Degree in Information Technology (IT) Support Services
Year obtained
2017 December
Major Courses passed in 2017
Support Services
Advanced Support Services
Principle of Research
Projects IV
Database Systems
Information Security
Project Management
Knowledge Management
3.Name of Institution
Tshwane University of Technology
College/faculty
Information Technology
Qualification obtained
National Diploma: Information Technology (IT) Computer Studies/Science
Year obtained
2011 June
Major Courses passed in 2011
Structured & Visual Programming I,II
Internet Programming
A+, N+
Business Communication, Business Organization
Computer Technology
Practical Business
Project I, II (practical-equivalent to in-service training)
Information Systems
Networks Support
Internet and Intranet
Decision Support
Advanced Database Management
Software Engineering
Other qualifications
SECONDARY EDUCATION
Last School attended
Settlers Agricultural High School
Year matriculated
2006
Subjects passed
English; Afrikaans; Home Economics; Mathematics; Physical Science and Biology.
SHORT COURSES/TRAINING ATTENDED
Organisation and Year
Course
SITA Centurion 2016
BMC Remedy Training
Telecommunications Support Training 2016
Astra Telephone Training
Anglo American Platinum Mine 2019
SITEMONITOR LIVE +BERMS – Basic User Level
WORK EXPERIENCE
CURRENT EMPLOYMENT
1.Department
Mogalakwena Anglo American Platinum Mine
Directorate
IM Department-IIT
Position held
IT Protection Services Team Lead- Project Manager
Period worked
02 October 2019 to Date
Duties and responsibilities
Manage the protection services team and ensure jobs are up to date by monitoring and doing “checks-ups” with the team members to ensure that they have completed tasks assigned to them.
Ensure that contractors complete duties such as installing Fibre for the open cast pit network
Set meetings for discussion and to check that the team’s work is up to date
Monitor the performance of contractors working in the protection services team and sign off the work they have done once complete; upon quality approval
Create and work on performance documents and spreadsheets
Create demands for projects to be done and raise demands for equipment needed such as switches and sfps’
Compile monthly report on the team’s performance
2.Department
Directorate
Position held
Period worked
Duties and responsibilities
Mogalakwena Anglo American Platinum Mine
IM Department - IIT
IIT Open Pit Network Technician and System Technician
01 December 2018 To 02 October 2019
Support, monitor, test and troubleshoot hardware, software and network problems.
Support and maintain end user requirements, including troubleshooting, account maintenance and training.
Assist in inventory and asset management for IIT resources including software, server and workstations.
Resolving cross-functional issues at technical level
Carry out industry standard test to diagnose and resolve faults
Ensure proper recording, documentation and closure
Production of technical and architectural documentation to agreed quality standards.
Maximize system availability and performance through fault-tolerant configurations, efficient network and server architectures, and proactive monitoring.
Stay abreast of advances in technology
Perform additional duties as assigned by management.
Maintain professionalism, good attitude and appropriate behaviour with IIT personnel, clients and vendors.
Be presentable and clean daily.
Lead by example, be flexible and willing to work overtime and time as requested by management.
Follow SOP’s accordingly.
Have a positive attitude towards your work.
Show initiative and share them with relevant management and fellow co-workers.
Communication is very important.
Safety is always a priority
PREVIOUS EMPLOYMENT
3.Department
Directorate
Position held
Period worked
Reason for leaving
Duties and responsibilities
Department of Co-Operative Governance and Traditional Affairs (COGTA)
ICT - Information and Communication Technology
Administrative Officer: Technical Support Services
November 2015 to February 2018
The 2-year contract had ended/ expired and was then extended for another few months.
Manage as a team effective project delivery of ICT projects (e.g. departmental software and hardware upgrade)
Manage the project deliverables in line with the project objectives, quality standards and desired expectations
Provide best practices development and implementation of ICT projects and programmes
Manage and monitor resources (equipment/assets) in the department
Responsible for the ministry staff and other officials in the department; setting up Apple devices and maintaining technical support
Setting up projector and computer for meetings, archiving e-mails, ensuring internet and telephone connectivity at all times
Providing overall software support for Apple and Windows computer/laptop users
Accept tasks assigned to me on the call logging system (remedy) and provide first and second line support
Update the status of incidents on the call log system (remedy)
Troubleshooting VOIP phones
Escalate incidents if it cannot be resolved, resolve incidents within eight hours
Corresponding with SITA helpdesk and other officials via e-mail
Repair, upgrade and maintain ICT equipment to ensure optimal performance
Facilitate the connectivity of internet, email and other business applications and close the related calls.
Configure and Monitor the functioning of transversal systems (i.e. persal/BAS)
Ensure users have connectivity to systems they use
Take minutes during supervisory, team members meetings and complete some administrative tasks
4.Department
Directorate
Position held
Period worked
Reason for leaving
Duties and responsibilities
Marule & Associates
Civil Engineering and Construction
Administration
February 2015 - November 2015
I received an opportunity to work with COGTA which would add growth to my career
• Manage buildings reported and report to Contractors and Company owner
• Manage internet and telephonic communications
• Taking calls and storing information on the company’s database system.
• Advise Consultants and Clients on building and built project.
• Working alongside the Civil Engineers & Surveyors & learning the tendering- business
5.Department
Directorate
Positions held
Core Group/Apple South Africa
ICT - Information and Communication Technology
IT in-store Support Technician (iStore)
Period worked
Reason for leaving
Duties & responsibilities
June 2013 - October 2013
Took a year off work to upgrade my marks on a full-time basis for a bigger Career building prospect
Provide face-to-face in store second line support
Upgrade and update OS and iOS Software
Troubleshooting software issues
Escalate incidents to workshop if they cannot be resolved, resolve incidents within 3-7 working days
Repair, upgrade and maintain equipment (i.e. damaged iphones, laptops) to ensure optimal performance, send units for repair if necessary
Facilitate the connectivity of internet, email and other business applications if requested by customer
Provide on-going support upon purchase of unit (laptop, iphone, ipad)
Send all physically damaged or repairable units to workshop for repairing or replacement upon which the new unit is then sent to the store for customer to collect
6.Department
Directorate
Positions held
Period worked
Reason for leaving
Duties & responsibilities
Core Group/Apple South Africa
ICT - Information and Communication Technology
IT Help Desk
May 2012 - June 2013
In-Company promotion-transfer
Provide first-line Support
Answer and advise user with speedy and accurate technical solutions
E-mail technical advice and solutions to end users
Give user step-by-step instruction on Product set-up e.g. time machine on the phone
Offer to give user any further assistance once the users technical problem has been resolved
Escalate incident if the call cannot be resolved.
Call after-hours to support users – to offer technical assistance
Attend technical training workshops
7.Department
Tshwane University of Technology
Position held
IT Assistant Lecturer
Period worked
March 2012 – May 2012
Reason for leaving
Joining the Apple team for diversity in IT experience
Duties & responsibilities
Setup; Configure and Upgrade Students Computers
Setup and Configure printers
Lecturer classes when lecturer is absent
Giving students A+ lessons
Mark – assess students test papers
Assist students in understanding A, Visual Basics Programming
Report to lecturer office daily and help or be available for assistance of any kind
Set up lesson- class venue before period begins
Assist in driving the students’ interest in the subjects (A+, Visual Basics)
6.Department/ Company
Position held
Period worked
Reason for leaving
Duties & responsibility
7.Department/ Company
Position held
Period Worked
Reason for leaving
Duties & responsibility
Khutso IT (Information Technology)
IT (Information Technology) consultant Intern
January 2012- March 2012
Growth and opportunity
Work closely with IT Technicians and Marketing strategist
Setup and Configure equipment
Report to Trainers daily
Installation and configuration of Software
Fill in tasks in between (between Technician work and Marketing)
Light of the Nations Ministries
Teacher and Personal Assistant
January- July 2011
Pursuing IT career upon completion of National Diploma
Teaching Grade 4’s and 5’s Bible and Character Building
Setting Tests/assessments and Memorandums and submitting them to Principal
Giving learners daily tasks in the classroom
Ensuring that learners get through the syllabus
Personal Assistant to the church staff member/s and working at the Bookshop
SKILLS, KNOWLEDGE, ABILITIES & ATTRIBUTES
Competencies and skills
My skills include: general management, administration, coordination, presentation, negotiation and networking, research, facilitation skills, awareness, drafting of project proposals, submissions and co-ordination of special projects, budgeting, policy-development, analytical techniques, report writing, interpersonal relations, planning, organising, leading, controlling, problem solving, decision-making, motivating, conflict resolution,, service delivery oriented, troubleshooting, supervising, communication - both written and verbal and multi-tasking skills.
My IT Skills include:
• Strong understanding of IT infrastructures.
• System analysis and integration.
• Orchestrate documentation of procedures, standards and activities.
• Information processing principles, methods and procedures
• Propose workable solutions and improvements.
• Operate a variety of related Server, Software & LAN equipment.
• Communicate effectively orally and in writing
• Self-starter that requires minimal supervision and can provide oversight for any assigned projects
• Thorough knowledge of good server and system administration principles
• Working knowledge of Microsoft server and client Architecture
A+
Hardware and Operating System
Development Languages/Tools
Visual Basics, SQL
Operating Systems/Desktop Applications
Apple, Linux, Ms Windows Server 2003, Exchange Server 2003, Win95/98/2000/XP, Vista, Win7, Win10, Logis, Persal, BAS
Web Development
HTML
Office Tools
MS-Office 2003-13 (MS-Word; Excel; PowerPoint, MS Word, Ms Outlook and Ms Project)
Incident Logging Systems
Remedy
Knowledge: Sound knowledge of both Apple and Windows products and Operating systems
Core IT competencies: IT (Software and Hardware)
· Windows Server (Monitoring, updates etc.).
· Active Directory administration, creating and deleting User accounts, give access rights and permissions to folders, group policies etc.).
· Microsoft Exchange 2007/2010/2013 etc.
· Mac OS, iOS, Windows, Microsoft Office 365 support.
· Remote Support using TeamViewer / Windows Remote Desktop Connection
· Networks (LAN, WAN)
· TCP/IP, DNS, DHCP configurations
Abilities: My abilities include: deliver satisfactory results, working under pressure, working independently, working well as a team member and a team leader, working irregular hours, overtime, handling confidential information, interacting with users, deal with complaints and compliments, meet deadlines and work prioritization
Personal attributes: My attributes include amongst other: A need for Excellence, pro-activity, attention to detail, creativity, innovative, good communication skills, I’m self-motivated, results driven, reliable, analytical thinking, sense of urgency & initiative, dedication and commitment to delegated work, adaptability to new environment, receptive, flexible, punctual, professional attitude, preparedness to travel & learn, results oriented, customer focus and satisfaction.
Hobbies: Mentoring, Music & Dance, Humanitarian activities
REFERENCES
NAME
POSITION
CONTACT DETAILS
1
Julia Serafim
Core Group/ (Apple S.A) Manager: IT Helpdesk Manager
Tel: (082-***-****
South African Airways
3
Kelebogile Mpudi
Supervisor: ICT - Department of Co-Operative Governance & Traditional Affairs (COGTA)
Cell: (082-***-****
adhowj@r.postjobfree.com
5
Kabelo Kgoseing
Networks (Anglo American Platinum Mine)
Tel: (065-***-****
adhowj@r.postjobfree.com
MOGALAKWENA ANGLO AMERICAN PLATINUM MINE adhowj@r.postjobfree.com
BONTLE MATHABATHA
2020
Contact this candidate