Information Technology Professional

CARLYLE BURKE, CISSP

Union, NJ ***** 347-***-**** linkedin.com/in/carlyleburke/ ************@*******.*** INFORMATION TECHNOLOGY PROFESSIONAL

Hands on and experienced IT Professional and Visionary with a passion for supporting and securing mission critical systems, and introducing next generation IT solutions to enhance business operations. Keen ability to optimize and streamline business operations. Known for executive collaboration and motivational leadership. Digital Transformation: Partner across IT and business units to identify opportunities for digital transformation. Create, re-create, and manage enterprise infrastructure, data, hardware, and applications; leverage emerging technologies. IT Cultural Shift: Take ownership of IT projects and teams, define strategic directions, develop missions, standardize processes, mentor and coach individuals to achieve high team morale and retention with outstanding customer service. CORE QUALIFICATIONS

PROFESSIONAL EXPERIENCE AND SKILLS

● Technology Leadership: Supported various systems from desktops to Wide Area Networks (WAN). As a Lead System Engineer I developed and managed technology operations, worked hands on with the Networking, Application Support and Help Desk teams as a Tier 2 and 3 technician to support 500 desktops and 600 mobile devices and related apps for 1100 employees in a distributed environment of 90 corporate offices, client and other remote locations across 180 buildings. Actively worked on support, conversions, and upgrades for all corporate and mobile applications, workstations, physical network, all telecommunications, and network interconnectivity of 180-location WAN. Developed and implemented effective IT governance, risk management, and compliance strategies covering various Federal and local programs. Worked with Regional Managers and Executives on capital budgets of $50M across the organization’s various sub corporations and clients.

● Cyber Security: Actively worked on cyber security initiatives, including risk assessment and management, deployment/upgrades of firewalls (Checkpoint, Juniper, Cisco), RADIUS servers, Network Access Controllers, Wireless LAN security, Mobile Device Management, Secure Virtual Private Network connections across 90 Plus office locations in addition to 90 other remote site and client locations, networked IP security systems (NVRs and cameras), and building access systems making them remotely accessible securely to the Managers and Security Teams. Established and monitored network security procedures and security frameworks.

● Business Continuity and Disaster Recovery – Coordinated the development and redevelopment of business continuity and disaster recovery plans based on lessons learned from direct experiences with disasters such as the blackout of the Northeast, and aftermaths of Hurricanes Irene and Sandy. De facto corporate point person for emergency events including coordinating physical building security patrols during the blackouts and additional tasks outside of the standard Information Technology scope. In part due to lessons learned from disasters I moved forward with Server and Desktop virtualization projects along with transitioning various systems to Cloud Services.

● Company-wide VoIP Telecommunications: Transitioned all locations from their on premise Avaya phone systems to a centralized cloud based VoIP system improving overall service, meeting business continuity goals, and reducing maintenance costs across the organization by $50K annually.

● Cloud Initiatives / SaaS: Transitioned MS Exchange Server and all office locations to Office 365. Negotiated with Microsoft to eliminate MS Exchange licensing charges, reduce the overall cost of Office licensing per seat and as a result delivered Disaster Recovery redundancy at lower costs than previous colocation plan. Managed the transition to and administration of various SaaS systems in addition to Office 365 such as YARDI Financial and Property Management System, Salesforce and Ultimate Software.

● YARDI Financial Property Management System: To meet government regulations and satisfy compliance needs, led a 2-year conversion project to YARDI, a financial property management system, based in SQL server, from UNIX text-based BJM Accounting and Property Management system. Partnered with department stakeholders to identify/reshape workflows. Scrubbed data, conducted training, and developed financial reports per Accounting and Financial Services requirements. In Phase II of the project transitioned from an on-premise system to the cloud SaaS model.

Executive & Stakeholder

Engagement

Vision, Strategy, Design and Execution

Certified Information Systems

Security Professional (CISSP)

Program / Project Leadership IT Roadmaps / Vendor Management Cloud Integration & Virtualization

Budget Planning & Management Team Building, Leadership & Training

Systems & Operations

Transformation

CARLYLE BURKE 347-***-**** ************@*******.*** Page Two

● Contract Management / Vendor Negotiations: Managed vendor relationships, evaluated and selected new solutions and vendors, and negotiated/enforced contracts.

● Team Growth & Retention: Grew team from 3 to 10 over time. Established open door policy and culture of customer service; encouraged continuous technical training. In a competitive market, achieved annual IT turnover <5% and average team member tenure of 8 years.

● Network / Phone Uptimes: On a monthly basis through various strategic technology initiatives, raised uptime rates for local networks and desktops from 75% to more than 99% and for phones, mobile and landline, from 65% to 99%.

● Electronic Document Management: Identified/implemented electronic document management system, converting paper documents and invoices to digital formats driving dramatic improvement in workflows between 80+ offices.

● Citrix Virtual Desktops / VMware Servers: Negotiated with vendors on pricing and implemented Citrix Virtual Desktops across 80+ locations centralizing support, achieving high uptimes, eliminating most IT related support travel time, and greatly increasing end user productivity. Transitioned all servers to a VMware platform reducing overall hardware costs and significantly improving redundancy for Disaster Recovery plans.

● Operations Improvement / Internet Redundancy: Negotiated secondary lines of communications with vendors for most locations improving connectivity particularly in the most telecommunications challenged neighborhoods around NYC from 80% on any given day to 99.5%, significantly increasing operational productivity and satisfying compliance requirements where applicable.

● Corporate HQ Relocation: In support of corporate HQ move, scoped out IT plan, including telecommunications, wiring and electrical needs, data center setup, security camera plan, and key access system. Worked around the clock throughout the nights and weekends. Set up procedures for "Day 2" issues and executed a seamless move for 150 corporate office staff. EMPLOYMENT HISTORY

SABBATICAL & FAMILY LEAVE Union, NJ September 2017 - Present Took a sabbatical after more than 24 years with the same company. Took the opportunity to become a Certified Information Systems Security Professional while studying current Business Continuity and Disaster Recovery planning strategies, Information Security and Risk Management Implementations, Communications and Cyber Security. Completed the Project Management Professional Certified Training and currently working on the PMP Certification process. PHIPPS HOUSES New York, NY

REAL ESTATE COMPANY DEVELOPING AND MAINTAINING BUILDINGS IN NEW YORK CITY. PROVIDING IT, PROPERTY & FINANCIAL MANAGEMENT FOR CLIENTS SENIOR DIRECTOR OF INFORMATION TECHNOLOGY (JANUARY 2006 – SEPTEMBER 2017) DIRECTOR OF INFORMATION TECHNOLOGY (JANUARY 2002 TO JANUARY 2006) SENIOR INFORMATION TECHNOLOGY ENGINEER (SEPTEMBER 1998 TO JANUARY 2002) INFORMATION TECHNOLOGY ENGINEER AND SUPPORT TECHNICIAN (JULY 1993 TO SEPTEMBER 1998) GENERAL INSTRUMENT HICKSVILLE, NY

AMERICAN ELECTRONICS MANUFACTURER SPECIALIZING IN SEMICONDUCTORS AND CABLE TELEVISION EQUIPMENT GLOBAL HELP DESK AND NETWORK SUPPORT TECHNICIAN (JUNE 1992 – JULY 1993) EDUCATION AND TRAINING

Bachelor of Business Administration, Computer Information Systems, Baruch College, Zicklin School of Business, New York, NY Training:

Certified Information Systems Security Professional (CISSP), ID 696633 PMP Certification Training Yardi Voyager Administration VMware Vsphere 6.5

Citrix XenDesktop Enabling and Managing Office 365 Windows Server 2008

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