Project Coordinator

Proven project management expertise with a career spanning over 7years

PROFILE SUMMARY

Project Coordinator with an extensive experience in Infrastructure support, IT service management (ITSM) with strong project management, service management and customer facing skills. Strong knowledge of ITIL standards, project management methodologies, IT domains and understand business needs and priorities. Multi- faceted project management experience in both traditional waterfall and agile approaches. Result-oriented individual with a proven record of accomplishment in technical and functional ability to communicate effectively at all levels-problem solving, interpersonal, supervisory & time management skills.

AREAS OF EXPERIENCE

Management Skills

IT infrastructure management

Change Management

Problem Management

Communication Management

Project Management

Stakeholder Management

Vendor Management

Risk Management

Technical Skills & Certifications

CSM- Certified Scrum Master

ITSM tools: BMC Remedy and Service Now

Teams, SharePoint, MS Projects 2019, Jira, HP QC Tool

Accounting Tools-ConnectWise, Maximo, Oars, Wise

Microsoft Office tools: Advanced PowerPoint and Excel skills (Pivot Tables/VLOOKUP), Word and Visio

WORK HISTORY

LTI -Larsen & Tubros for Citibank (April 2020-Till Date)

LTI is a global technology consulting and digital solutions Company helping more than 420 clients with operations in 32 countries succeed in a converging world.

Project Management Specialist /PMO

Working on AML (Anti Money Laundering) project to implement the AML transaction monitoring for ICG markets business on various assets classes as mandated by FRB (Federal Reserve Bank).

Supporting VP (IT Projects AML) program manager to resolve issues and remove roadblocks across teams and support in all project governance activities

Managing multiple projects/tasks in a rapidly changing environment and interface with stakeholders and internal/external groups to meet committed service levels. (Data quality reports & Quality check) reports as mandated by FRB (Federal Reserve Bank)

Maintaining logs to track issues, action items, risks, queries & change management for the projects & follow up, as required.

Managing various work packages, supporting the program/portfolio manager including schedule management, meeting summaries and coordination, presentation development and follow up of action items

Coordinating the program level reporting. Reporting formats will be consistent with varying target audiences. Program and Project reporting to be delivered, sometimes under tight deadlines.

Process development, process improvement, problem solving and solutions implementation

Coordinating Work Order / Work Tickets implementation with Technical and Operations groups/primes.

Supporting Project Managers in tracking project costs against approved budgets and maintaining updated project forecasts.

Updating the project documents including communication plans, quality plans, raid log, risk management plans, and change control plans.

Facilitate and conduct meetings & conference calls (Status meetings) with technical teams and business teams to streamline the Reporting formats and templates leveraged for Steering committee reporting.

Coordinate & Maintain effective working relationship with Business analysts, Technical teams, Engineering, people change management and partner teams to deliver key business metrics & KPI’s

Creating and updating detailed documents on SharePoint like project management reports, closure reports, statements of work, RAID logs, status reports, and other correspondence.

CIBC (May 2019-November-2019)

The Canadian Imperial Bank of Commerce, commonly referred to as CIBC, is one of the "Big Five" banks in Canada.

Project Management Consultant /PMO

Worked on O365 migration project helping various line of business to get their teams migrated to O365 in coordination with Windows 10 and office 365 team for their move to new location- CIBC Square.

Expertly planned projects per customer needs and migrated users to O365 successfully.

Managed project scope by assessing requirements changes, determining, and conveying impact on budget, time, and risk.

Monitored resources using MS project and coordinated with stakeholders for effective utilization.

Update the project documents including communication plans, quality plans, raid log, risk management plans, and change control plans.

Delivered O365 project through fast track process and prepared analysis report on key business metrics to the executives and ensuring project timelines & milestones are met

Provided cloud service adoption usage by delivering skype for business, exchange, SharePoint, one drive for business though workshops, trainings & documentation resulting over 50% active usage within 90 days of deployment.

Facilitated and conducted meetings & conference calls (Status meetings) with technical teams for O365 migration and device deployments and EXCO members (Steering committee meetings) to identify risks and resolving the issues.

Coordinated & Maintained effective working relationship with Engineering, people change management, adoption change management & training and partner teams to deliver key business metrics & KPI’s

Trained and mentored around 9000 users & business executives on deployment and adoption methodologies and customized change management documents as per feedback provided by client.

PROSERVEIT (June 2018-April 2019)

ProServeIT Corporation is awarded Microsoft Canada Gold Partner, specializing in technology consulting service

Project Coordinator /PMO

Worked on Lotus notes migration to office 365 Project and supporting program manager.

Based on the project plan, schedule meetings/workshops, manage meeting logistics (meeting room bookings, conference bridges), prepare and print meeting materials, take notes and complete the minutes.

Facilitate collection of business requirements and build consensus amongst the stakeholders on accomplishment of deliverables. Managed project budget and reported project cost timely manner.

Support project Managers in tracking project costs against approved budgets and maintaining updated project forecasts.

Support the change management process by helping to identify and assess change requests, escalating when necessary to ensure scope management.

Facilitate sessions among the stakeholders to identify the risks related to the project, ensure they are monitored and managed to avoid any impacts to the deliverables.

Quad Real (September 2017-May 2018)

QuadReal is an independent organization laser-focused on managing and growing bcIMC's portfolio of over $18 billion in real estate assets.

IT Project Coordinator /PMO

Worked in ERP implementation project and supporting Sr. Project Managers along with a program manager.

Assist in facilitating all status meetings, responsible for coordination, booking, monitoring attendance, distributing materials, taking meeting minutes, Training and development for employees etc.

Manage change order processes, including pricing, negotiating, processing and assessing cost and schedule impact prior to reviewing with the Project Manager.

Negotiate with multiple resources for cost and schedule optimization. Develop and maintain relationship with 3rd party vendors and follow ups on their progress

KPMG- (January 2017-August 2017)

KPMG is a professional service company with three lines of services: financial audit, tax, and advisory.

Project Coordinator/ PMO

Worked in Multiple IT Infra/Application upgrades projects, supporting multiple project managers and reporting to Director PMO.

Managed multiple projects/tasks in a rapidly changing environment and interface with vendors and internal/external groups to meet committed service levels.

-Coordinated vendor selection, contract negotiation process and ongoing cost management resulting in annual savings for the organization.

-Document, communicate and execute IT agreements including SOW and MSA.

Successfully coordinated/Migrated KPMG data center from in house to roger’s data center.

-The project included Avaya call pilot database servers along with entire network.

-Coordinated implementation and deployment of IT infrastructure for KPMG IT LAB.

Toronto Transit Commission -TTC (March 2014 – May 2016)

Project Coordinator

Responsible for reviewing and monitoring the work performed by vendors and ensured contract deadlines were met. Keeping track of time on software applications (Maximo, Oars) for union and staff

Composing, or coordinating the preparation of documents, invoices, purchase orders Purchase authorizations Orders/ Order Amendments.

Impetus InfoTech (Nov 2006 – Apr2013)

Impetus Technologies is a privately held product development, software services and solutions company.

Project Coordinator

Based on the project plan, schedule meetings/workshops, manage meeting logistics (meeting room bookings, conference bridges), prepare and print meeting materials, take notes and complete the minutes.

Education

Bachelor of Arts from Delhi University

Software Engineering (NIIT)

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