Master Loan Processor

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Brook Hassel adhovv@r.postjobfree.com • 469-***-****

LinkedIn • Texas, US

Mortgage Loan Processor Profile

Qualifications Summary

Highly talented, proactive and multi-accredited individual with impeccable leadership capabilities, analytical skills & attention to detail.

Loan Applications & Property Appraisals

Completed accredited Master Loan Processor course in my desire to prepare for a transition into a mortgage loan processing role.

Extensive experience in both verbal and electronic communication with clients conducted in a highly

professional and sensitive manner.

Completed accredited Certified Commercial

Underwriter & Processor course to broaden my

knowledge of all aspects of mortgage loan processing. Goal Driven & Ambitious

Detail-oriented individual with reputable record of successful case management and surpassing

pre-determined goals.

Showcased problem-solving abilities by reducing

production costs and implementing innovative

strategies to improve business operations.

Customer Service & Relations

Leveraged expertise with conflict resolution

management and delivered excellent customer service to further positive client relations.

Crafted detailed reports for client review as well as audited reports from field staff prior to submission to legal counsel.

Exceed in meeting strict timing deadlines while still providing a concise and effective work product.

HR & Training

Initiated innovative professional training and

development program for staff members to measure

goals and required duties for advancement of team

members.

Designed presentation materials and hosted seminars on Alive and Well Checks procedures.

Professional Experience

Veracity Research Company, Texas, US 2013 – 2020

National Manager

Supervise daily operations and direct team managers responsible for insurance claim investigations in addition to adhering to company policy, and procedure. Spearhead action plans tailored to each case and coordinate with field investigators in addition to reviewing case files. Oversee recruitment and training of new staff. Employ effective business strategies and ensure that annual targets are met. Compose finding and recommendation reports for client review and maintain professional relationships with clients.

● Advocated shift to alternative, more efficient GPS Software and spared company funds.

● Continuously surpassed pre-determined KPI rates as well as initiated in-house training and professional development courses for staff in order to assess employee productivity for areas of improvement.

● Designed follow-up system for new investigators to utilize in terms of progress tracking after training period. Veracity Research Company, Texas, US 2009 – 2013

Claims Investigator / Field Surveillance Investigator Promoted through positions of increasing scope and responsibility advancing from Field Surveillance Investigator Intern to assuming role as Claims Investigator / Field Surveillance Investigator Proffered Insurance Claims Investigation services to several insurance carriers by way of collecting evidence regarding fraudulent claims. Monitored mobile surveillance and Alive & Wellness Checks in addition to performing threat assessments. Brook Hassel

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Assisted with interviewing key stakeholders as well as preparing narrative reports consisting of investigation findings for clients and resolving criminal cases. Received invaluable industry-related knowledge regarding principles of effective surveillance, and investigative tactics by interning at agencies such as Discreet Investigations, Phase 4 Investigations, and Reed Detective Agency.

● Promoted from role as Field Surveillance Investigator Intern to Claims Investigator / Field Surveillance Investigator within two years.

● Crafted PowerPoint presentations on conducting alive and well checks, in addition to what questions need to be asked.

● Sustained individual KPI targets and received 12 awards in recognition of outstanding performance as Claims Investigator/Field Surveillance Investigator within employment period of less than 2-years. Macy’s / Lowe’s Home Improvement / K-Mart, Dearborn, MI 2005 – 2009 Loss Prevention Specialist

Pioneered implementation of closed circuit surveillance systems in covert and open capacities. Maintained vital position regarding investigations of internal theft at national retail corporations. Liaised with law enforcement agencies by interviewing employees and verifying identification of guilty parties. Monitored processes to reduce property and financial loss in addition to examining suspicious activity such as internal theft, external theft, and vendor fraud. Performed regular safety and security surveys to ensure health and safety of staff and customers.

● Demonstrated high levels of external case productivity rates from 2006 – 2009.

● Performed integrity checks on internal employees in addition to installing covert camera in cash room that captured employee who stole $20 daily for 15 years.

● Reorganized positioning of PTZ cameras to better focus on high risk theft areas. Education

Associate’s Degree in Security & Investigations

Miami Jacobs Career College, Location, US

Licenses & Certifications

Certified Master Loan Processor, NAMP®-CMLP®

Certified in Commercial Underwriting & Processing, NAMU®-CCUP Certified Fraud Investigator (CFS), Association of Certified Fraud Specialists Certified Forensic Interviewer (CFI), International Association of Interviewers Certified Professional Criminal Investigator (CPCI), McAfee Institute Insurance Fraud Certification II (IFC), North American Training Group Licensed Texas Professional Investigator, Texas Department of Public Safety Licensed TX General Lines Agent, Texas Department of Insurance Licensed TX Claims Adjuster, Texas Department of Insurance Fraud Claims Law Specialist (FCLS), American Educational Institute

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