Chad Graybill

Technical Writer, Instructional Designer, Software Trainer, Digital Asset/Content Management

**** *. *** ******, ************, PA 19147

Email: adhouf@r.postjobfree.com

Experience

02/2020 – 03/2020

Bimbo Bakeries, USA, Horsham, PA (Contract via Insight Global)

Communications Manager

Position ended abruptly due to Covid-19 restrictions and stoppages.

Involved with a Windows 7 to 10 migration “Hypercare Support solution.”

WAS in the process of developing a generative self-help portal integrating Microsoft Yammer and Teams which would reduce support calls and automate ticket generation.

10/2018 – 10/2019

Department of Housing and Urban Development (HUD), Washington DC (Contract via Applied Development LLC)

Documentation Specialist / Technical Writer / Editor / Application Tester / Application Trainer

Documentation for the HUD Operation Subsidy (OpSub) Excel and Access Tools.

Created templates for HUD, P3 Innovation (one of the companies involved with contract) and Applied Development LLC.

Templates ranged from technical, marketing, contracts, SOW, PWS, Proposals, and Project Management Reporting systems (created in a multitude of MS Office applications and formats).

Responsible for on-boarding developers and training staff and management on use of Google Suite, Microsoft Office, and HUD OpSub applications.

Responsible for testing of repairs and enhancements to the OpSub tools.

04/2018 – 08/2018

Administrative Office of The US Courts, Washington, DC (Contract via Bart & Associates)

Documentation Specialist / Technical Writer / Editor

Responsible for the organization and automation of documentation for the OSCAR program (Online System for Clerkship and Review), which is used to find employment for law clerks and assistants.

Created templates and style guides for various documentation.

Recommended enhancements to the support documentation.

Librarian of project digital assets.

09/2017 – 04/2018

Fannie Mae, Washington, DC (Contract via Ameris Technologies)

Microsoft Office Creative Specialist for Fannie Mae Creative Services

Design enterprise facing Microsoft Office templates to lock down branding and simplify the use of Microsoft Office applications.

Create and enforce style standards in Microsoft Office applications.

Train, support, and troubleshoot Microsoft Office related needs and issues from an individual user to the enterprise level.

Librarian, tester, workflow developer, and instructional designer for the digital asset management system.

03/2014 – 01/2017

Department of Health & Human Services (HRSA), Rockville, MD (Contract via Compubahn/Novatrics)

Technical Writer

Restructured/updated help system for web application using Adobe RoboHelp 12 including graphic work.

Developed trouble ticket tracking system and maintained agency facing library in SharePoint 2013.

Created and enhanced Standard Operating Procedures (SOPs) for new software roll outs.

Created reporting standards/template for annual application security review and System Security Plan (SSP) per NIST approval.

Maintained document resources library and update schedule for administration guides, configuration management guides, system architecture diagrams, security boundary documents, and database table treatment guides, etc.

Worked with SDLC phases in planning of interface design and testing for functionality and 508 compliance.

Developed running list of enhancements and future enhancements to train management on new deployments.

Created glossary of system terms to simplify for users and recruitment material to increase user base.

Interfaced with users to ensure needs were met and future enhancements were adding value to the application.

09/2013 – 03/2014

The Hyzer Group, Alexandria, VA and Remote Location

Instructional Writer, Proposal Template Designer (Part Time)

Created document standards and templates containing styles, quick parts, and custom formatting.

Created Administrator and User guides and trained administrators in use of the templates.

Performed online demonstration and training for the templates and standards.

07/2013 – 08/2013

Delaware Department of Services for Children, Youth and Their Families (DSCYF), Wilmington, DE

Technical Writer

Created template based on predetermined style guide for participant/instructor guides.

Worked with Subject Matter Experts to determine validity of current content and create help material for Adobe RoboHelp.

Prepared storyboards (using Snag It and Captivate) for future Computer Based Training (CBT) creation.

09/2012 – 11/2012

Independence Blue Cross, Philadelphia, PA (Contract via NTTData),

Learning Developer

Refine storyboards and produce CBT products in Articulate.

Use Snag It and Photoshop for screen captures and graphic editing.

Edit and verify training documentation for new scheduled drug system software.

05/2012 – 07/2012

Drinker, Biddle & Reath LLP, Philadelphia, PA

Help Desk Call Center Operator

Resolve calls for the Windows 7 migration at the law firm.

Support Windows 7 and XP, Office 2010, and numerous specialized firm applications.

Always in the weekly top 2 of 12 workers who received and resolved the most calls.

02/2011 – 05/2012

Pfizer, Collegeville, PA (contract via Computer Aid, Inc.)

Knowledge Base Content Administrator

Maintain and organize content and set standards for Knowledge Base Content Management software.

02/2009 – 04/2009

US Citizenship and Immigration Services (USCIS), Fort Worth, TX (Contract via Powertrain Inc.)

Validator of Instruction for Training of Adjudication Officers for USCIS

Validation consisted of attending 2 months of training in Fort Worth, Texas for Immigration Adjudication Officers boot camp.

I recorded in Access 2007, training methods, collected material, and evaluated the effectiveness of the administered training.

09/2008 – 12/2008

Pennsylvania Institute of Technology, Media, PA

Adjunct Instructor for Computer Classes

Prepared class lesson plan with homework, quizzes, tests, and projects.

Taught Microsoft Office 2003 suite, Introduction to Windows XP, and Introduction to Excel 2003 to college students.

02/2008 – 08/2008

The Restaurant School at Walnut Hill College, Philadelphia, PA

Adjunct Instructor for Computer Classes

Created class lesson plan with homework, quizzes, tests, and projects.

Taught Microsoft Office 2007 suite to college students and entire academic and administrative staff.

11/2006 – 08/2007

Powertrain Inc., Philadelphia, PA

Technical Writer

Performed document assessment for training program redesign.

Created a more streamlined on-line presence for training material.

06/2000 – 09/2005

Lockheed Martin for Voice of America, Vienna, VA

Trainer, Documentation, and Support

Designed instructional material and trained over 300 people in proprietary and commercial off the shelf digital audio production software, Paint Shop Pro, website content management, and video editing.

Created internal training and support site.

Performed XP network administration tasks and technical support.

Assisted in designing workflow for web content management.

Education

West Chester University of Pennsylvania

BA Communication Studies

1989 to 1993

Skills

Technical Writing

Software Documentation

Instructional Design

Microsoft Office

Training

Content Management

E-Learning

Adobe Captivate

TechSmith Camtasia

Applicant Tracking Systems

Adobe RoboHelp

Consulting

Technical Documentation

Technical Support

SharePoint

Integration

Technical Training

Information Technology

Curriculum Development

TechSmith SnagIt

Document Management

Knowledge Management

CMS

Troubleshooting

Employee Training

Quality Assurance

Testing

Hands-on Training

Adobe Dreamweaver

Instructor-led Training

Multimedia

SDLC

Help Desk Support

Microsoft Visio

Online Help

Needs Analysis

Technical Communication

Microsoft Windows

Requirements Analysis

508 ComplianceS

Software Development Life Cycle (SDLC)

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