MINDY KIM

***** *********** ***., *******, ** ***44

669-***-**** adhotz@r.postjobfree.com

PROFESSIONAL PROFILE

SUMMARY Seasoned Operations professional with 14 years of experience including: systems integration, fulfillment, supply chain, reverse logistics, project management and systems integration. Success-driven operational leader with the ability to inspire confidence, with a reputation for resolving problems, and driving overall operational improvements.

EXPERIENCE

Strivr Labs Palo Alto, CA

Operations Manager October 2018 – August 2020

Build out processes on the receiving inventory from vendors and RMAs (returns)

Develop a system from beginning to end for RMAs

Manage, perform, and develop a system on inventory count procedures for month-end and quarterly-end

Reconciling weekly with Accounting for on-hand inventory

Create and update SOPs (standard operating procedures)

Establish running reports for inbound/outbound shipments, as well as invoices on shipped orders and returns

Direct monthly refurbishment testing of returned hardware

Proactively working with Engineering/CSM teams on upcoming deployments

Highfive Technologies Redwood City, CA

Operations Manager April 2015 – August 2018

Oversees our 3PL warehouse operations to ensure proper management of inventory, releasing orders, monitoring shipments status and troubleshooting

Develop a system cleanup of serial numbers incorrectly accounted for, audited

and corrected previous records

Ensuring proper and accurate information of sales orders, returns and customers information through our CRM/ERP systems

Weekly reconciling of open returns, free trials, and invoices with Accounting

Managed UPCs of finished and refurbished goods, along with promotions

Partner with consultants to build and internal systems around processes such as order management, accounting, integration, processes to have a flow from one system to another

Collaborated with Engineering, Sales and Warehouse to test, repair and refurbish return inventory to establish a demo program

Fostering and maintaining strategic business relationships with key accounts such as Dolby and Dimension Data to help further growth within the company

Generating and closing POs of stock inventory, packaging, and warehouse supplies

Collaborating with team members within the organization to develop SOPs to achieve efficiency, quality output and uniformity on how operations work with each team

Negotiate terms and pricing with vendors to receive the best pricing on products/rates

Eton Corporation Palo Alto, CA

Operations Manager May 2007 – March 2015

Manage a team of 7 direct reports including hiring, training, employee relations, and performance feedback

Manage, plan, and implement operations activities, scheduling, and allocation

Develop relationships with employees, external customers, suppliers, and industry associations

Partner with management team to develop strategies and operating budgets

Maintain contact with key customers to ensure overall enhancement of service levels, addressing and resolving service issues, while maintaining or improving service

Assures department is following transportation policies, procedures, and programs

Provide recommendations on process improvements regarding performance, quality of product or services, and changes in working conditions to increase efficiency

Primary accounts include Amazon, Radioshack, Best Buy, BBB

Eton Corporation Palo Alto, CA

Sr. Operations Coordinator June 2009 – October 2013

Maintained positive relations with clients and end user accounts to optimize sales

Proposed, directed, and executed proper inventory management control

Managed data via ERP to ensure accuracy on purchase orders, sales orders integration and up-to-date information

Collaborated with sales team members on fulfillment schedules and communicate schedules to vendors and sales reps

Partnered with Finance Department on a weekly basis to assure account payments are current, credit hold and perform audits on billing discrepancies

Assisted in forecasting, as well as perform audits on quotes, orders, inventory, invoices to obtain high quality in order fulfillment process

Coordinated with the sales team to ensure product availability and order release priorities

Mentored and trained new employees on department processes

Partnered with logistics and external warehouses to ensure smooth and accurate shipping of customer orders

Processed Returns Merchandise Authorization (RMA’s), follow-up on replacement orders, price discrepancies and other post-order issues

Set up new customer forms, gather routing guides and implemented them

Eton Corporation Palo Alto, CA

Operations Coordinator May 2007 – June 2009

Monitored, control and managed business operations to meet customer expectations and company goals

Coordinated and managed project task to ensure project delivery within allotted budget and timelines

Assisted managers in day-to-day coordination and management of business operational activities

EDUCATION

California State University, Hayward B.A., Psychology - 2005

SKILLS

Window 98/2000/NT/XP, Microsoft Word, PowerPoint, CRM, Outlook, Excel, Microsoft Dynamics AX (ERP), EDI (GSX), Netsuite, Salesforce, Zendesk, Bill.com, Expensify

LANGUAGES English and Vietnamese

REFERENCES Available upon request

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