Manager Sales
Resume:
CURRICULUM VITAE: PORTIA NAIDOO
Portia Naidoo
Summary
I started off my exciting career in hospitality with Protea Hotels in 1996. Working my way from scullery, chef, front office, reservations, to becoming part of the management team where I took on the role as Reservations Manager and Food and Beverage Manager at Protea Umhlanga. The Food and Beverage industry intrigued me and simultaneously wanted to further my knowledge and personal growth hence leading me to join Royal Foods based at Unilever which I undertook as Catering Manager. The year spent with Royal Foods was exhilarating and fun and I absorbed as much as I could. Staying in hospitality I then joined the Kingfisher Lodge (5 star) based in the picturesque Mount Edgecombe Golf Estate, as Lodge Manager. I yearned for more growth towards eventing as this is one of my passions, and joined Calypso Events as an Events Manager under the leadership of Sadha Naidoo. Being part of tenders for huge municipal events was part of my journey to something great. I moved on to Coastlands on the Ridge (4 star) a fairly new hotel and I was privileged to be part of the opening of a new 101 bedroom hotel. I started off as Guest Relations Manager, assisted in reservations and sales and eventually became the Resident Manager. Herein I was under the leadership of Santha Naidu. Being the person I am and always wanting to achieve more, I had at this point relocated to Johannesburg and started as Hotel Manager for the Goldreef City Casino Hotel. With the looming of the soccer world cup being hosted in South Africa in 2010, this was the most intense time in the years I had been in hospitality. With that being said it was also the most exhilarating experience. I then joined Ster Kinekor theatres a totally different industry as the Complex Manager based at Cresta. Further down the road due to personal reasons I had to relocate back home to Durban and joined Galaxy Bingo as Catering Manager. As much as it was a short stay with Galaxy Bingo I enjoyed every bit of my time with them. I then returned to Johannesburg and joined Nu Metro as the Complex Manager for Keywest. My passion for what I do with my skillset, I managed to turn around a weak site to one of the strongest sites with very positive customer comments within Nu Metro. Based on my performance at Keywest I was then given two other cinemas, namely The Glen and Clearwater to oversee. I was later deployed to another challenging site namely Hydepark Nu Metro to manage. Under my management I turned around a problematic site into one of the best cinemas within Nu Metro also winning “Best Cinema” of the year award by Hello Joburg in 2017. It is now a flagship cinema within Nu Metro. Based on my performance and tenant relationships within Hydepark, I was then approached by the Centre General Manager to be part of the marketing team for the Hydepark Corner centre management. I had accepted this role and found marketing to be another one of my passions. Due to a restructure within Hyprop I left to join the LifeDay Aspen Spa on a three month contract. The thrill about setting up and opening a new Spa was very appealing as this is one of my strengths. After my three month contract ended I was then offered an Operations position with The Coalition Group overseeing all marketing and sales including warehouse logistics also based at the Hydepark Corner shopping centre which is where I am currently at.
PERSONAL DETAILS
Name: Portia Naidoo
Email: ******.******@*****.***
Cell: 071-*******
Marital Status: Single
Languages: English, Afrikaans, Hindi, Tamil, Learning Spanish. Can understand Zulu
EDUCATION
2020: Facilitator Life Coaching
Udemy (Current)
2019: Business Management
IQ Academy
2017: Executrain
Basic Finance
Qualifications
Facilitator Life Coaching
(Current)
Business Management
(IQ Academy)
Basic Finance
(Executrain)
Executive Leadership Development
(Gordon’s Institute of Business Science)
Diploma in Fashion Design
(Chenille Academy of Fashion)
Diploma in Advanced Personal
Computing
(Careers 2000)
Diploma in Indian Classical Dance
(Manormani Dance Academy)
Certificate in Floral Art
(Department of Education)
Diploma in Hospitality NQ level 4
(Theta)
Diploma in Hospitality NQ level 5
(Bryanlee – Seta)
Certificate in Business Awareness
(Royal Food Services)
Certificate in First Aid
SA Red Cross Academy and Action
Training Academy)
Specialisation:
Hospitality Management
Catering Management
Event Management
Retail Management
Sales and Marketing
Operations / Warehouse & Logistics
Years of Experience
24
– 2
2013: Soar (Leadership)
Free to Grow
2012: Leadership Development
Worlds View Academy
2010: ELDP – Executive Leadership Development Programme Gordon’s Institute of Business
1996: Advanced Personal Computing
Careers 2000
1993: Graduated in Indian Classical Dance
Manormani Dance Academy
1992: Fashion Design
Chenille Academy of Fashion
1991: Accredited first year BA Law (still to complete) University of Natal
1990: Matric (Full Exemption - Matric)
Daleview Secondary School
CERTIFICATIONS
IQ Academy – Business Management (awaiting diploma)
Execu Train – Basic Finance
ELDP – Learnership Development Programme - Goldreef
Free to Grow – Soar - Goldreef ((Leadership)
9 Conversations Southern Sun (Leadership)
Revenue Rat Race – Southern Sun
H.A.S.A – Southern Sun
Money Laundering – Goldreef
Opera/Micros Training
Deloitte – Targeted Selection - Goldreef
NQ-Level 4 through theta 2004
NQ-Level 5 (Assessors license in hospitality + Qualified Trainer) 2004
First Aid Training
Certificate in Floral Art
Certificate in Chocolate Making
Certificate in Juiced Training-via Protea Hotels
Certificate in Wexlers Winning Ways- via Protea Hotels
Wexlers Facilitators Course via Protea Hotels
Industrial Relations Course via Royal Food Services Unilever
Health and Safety Ambassador for all units worked at
– 3
SYSTEMS
Landmark
Fidelio
Room Master
Rendezvous
PMS 4
PMS 5
Micros
Pilot
SAP
Vorto
Pulse
Vista
ESP
WORK HISTORY
Employer: The Coalition Group – Hyde Park Corner Shopping Centre Type of company: Branding and Gifting
Position: Operations, Sales and Marketing
Service period: October 2019 to current
Key responsibilities
Co-ordinate and manage purchasing, warehousing and distribution
Manage a team and assess productivity
Inventory and stocktaking
Compliance with new or changing environmental policies, standards, regulations or laws
Oversee all shipments from warehouse for distribution
Forecasting
Dealing with vendors, suppliers and freighting companies
Acquiring new business and overseeing all current clients
Implementation of processes and systems for warehouse and distribution
Implement strategies to grow the business which involves sales and marketing
Collaborations with current tenants and other companies to maximise profit and create brand awareness
Social Media Management
Provide operational support and guidance to team to ensure maximum productivity
Train and mentor staff
Prepare and submit daily/weekly/monthly reports
Employer Spas of Distinction – Lifeday Spa Aspen
Type of company: Health and Beauty
Position: Spa Branch Manager (3 month contract)
Service period: 01 July 2019 to September 2019
Key responsibilities • Spa Standards: understand and implement all policies as outlined in the Policies and Procedure manual
Day to day operations of Spa
Monitor all sales made by the front desk staff
Guest complaints to be followed up and dealt with relevant staff member or problem log all complaints
Checking all appointment schedules to avoid any mistakes
– 4
Checking out clients billing
Banking and Petty cash management
Monthly stock take and financial reviews
Produce month end reports with overall Spa Progress Report
Processing all orders and invoices
Salaries and commission
Ensure all guest services are being carried out in a professional, correct and efficient manner
Promotes and practices excellent guest service and ensures all employees are doing the same
Promoting all marketing activities for the Spa
Staff motivation and incentives
Assigning tasks to staff members and following up
All treatment rooms set-up with correct implements/products/equipment
Spa Housekeeping and attendants to be given checklists and followed up on
Assist all staff members and Spa clients in spa services and business transactions
Provide excellent customer service to clients
Operating the computer software ESP and assisting front desk when busy
Ensuring client consultation cards are filed correctly. Ensure these cards are completed correctly and charged correctly according to procedures of General Management
Monitoring Spa inventory and managing any variances
Stock taking and orders
Handling client payment transactions and retail sales
Educating clients to the products and services of Spa
Monitoring and initiating product sales
Conducting daily inspection of Spa
Actioning all maintenance and housekeeping issues
Reporting any client and staff feedback
Actioning orientation, training bookings and disciplinary action for employees
Maximise Spa availability
Setting of daily targets to all staff
Spa Vision and policies implemented
Liaising with any relevant department with regards to food, service, linen, security, maintenance etc.
Guest relation – providing professional and friendly service according to Spa DNA
Taking responsibility for guest experience
Responsible for day to day management of Spa.
Employer Hyprop (Hyde Park Corner Shopping Centre) Type of company Retail Shopping Centre (Boutique Centre) Position: Assistant Marketing Manager & Exhibitions Sales Manager Service period 01/06/2017 to 30 June 2019
Key responsibilities
To assist with various tasks as and when required with the aim of achieving marketing objectives
To assist and provide support during all promotions and events.
To be available for overtime work as and when required including weekends if required
To assist the Marketing Manager with the tenant relationship strategy and programme
To assist with the tenant visitation programme, induction and welcomes
To assist with goody bags, sourcing product, prizes etc.
To liaise with tenants as required to resolve complaints, to communicate marketing information or to source information and feedback as needed
To maintain tenant contact forms files and assist keeping the tenant database updated at all times
To assist with all tenant meetings and events
To assist with the distribution of all marketing memos and newsletters to all tenants when required
To maintain harmonious relationships with all tenants at all times
– 5
To ensure client service excellence
To assist with coordinating the dissemination of all press releases to media news desks if needed
To keep all media clipping files updated
To coordinate the tenant poster bookings
To do regular checks on all marketing collateral in the centre including all poster frames, signage, etc. as requested and to ensure that all communication mediums are effective, neat, clean etc.
To assist the Marketing Manager with the communications strategy including the digital and social media interface and strategies
Manage the sales function by actively driving exhibition sales and indoor/outdoor advertising sales including liaising with exhibitors and clients
To ensure all contracts are managed properly and completed and filed accordingly and that payments are received before any booking is finalised
To ensure that all sales procedures and processes are properly implemented as per the centre’s rules and regulations and as per Hyprop policies
To manage all admin as required.
To oversee and be responsible for all set-ups and breakdowns of exhibitors and be available for weekend and after hours work if necessary
To ensure all standards of exhibitions are aligned to the brand and are approved by the GM where necessary
To ensure all databases are updated
To assist with general office tasks as required
To data-capture as required
To oversee marketing filing, rsvp’s as needed, ordering of marketing stationery, cleaning and checking of storerooms etc.
Any administrative tasks as required on an ad hoc basis
Temporary reception assistance
Assisting with centre management weekend duties / facilities management ensuring the centre was up to standard from a maintenance and upkeep perspective
Overseeing projects when requested by GM
Assisting GM with new tenants and completion of any store requirements like hoarding, vinyl installation etc.
Making sure all new tenants were taken care of from an aesthetic point
Assisting GM with new tenants/leasing
Ensuring tenants were adhering to the rules and regulations set by centre management
Liaising with contractors when the facilities manager / GM on leave
Ambassador for all charity centre was involved with and ensuring charities got 100% assistance from centre for their campaigns.
Assisting GM for all signage installation in and out the centre
Assisting GM to ensure all health and safety standards was implemented at all times Employer Nu Metro Hyde Park Corner
Position: Complex Cinema Manager Hydepark Corner (Keywest / The Glen / Clearwater) Type of company: Retail
Service Period: June 2015 to June 2017
Staff Compliment: +/- 40
Key Responsibilities:
Manage Complex operations and infrastructure, and ensure alignment to governance and compliance standards:
Adherence to SOP’s,
Cinema Assessment,
Non-negotiable Audit,
SATFACT standards
Ensure effective management of complex staff.
Staffing Levels
– 6
Individual performance
Absenteeism
Labour Turnover
Drive effective service delivery to customers to customer delight.
SST Utilisation
Mystery Shopper
Queue Times
Manage control and reduce wastage to, company assets, materials or equipment and people.
Catering Cost of Sales
Operating Expenses
Cost per Attendance
Cash Variances
Stock Variances
Execute marketing and sales programmes in line with Nu Metro marketing and sales specifications.
CPP daily control
Attendance daily control
Club Sales daily control
Turnover per hour
Promotional and Marketing Initiatives
Manage the quality and integrity of Nu Metro products
Picture and Sound Quality
Films, adverts & trailers screened vs. schedule
Employer: Galaxy Bingo
Position: Catering Manager
Staff Compliment: +/- 25
Service period: April 2015 to May 2015
Key responsibilities :
Gather customer requirements (dates/events) focussing on special occasions like birthdays, anniversaries, mother’s day etc.
Plan food and beverage menus considering clients preferences and special requests for example dietary requirements according to customer request.
Manage pass and check food quality and that the food goes to the correct table allocated
Schedule staff shifts and manage staff time in and out.
Menu training and manage waitering staff, chefs and barmen.
Oversee all food preparations and customer service
Report on expenses and breakage
Manage stock and place orders when required
Capture all orders placed on system
Ensure compliance with Health and Safety Regulations
Vendor relations including maintenance contractors when called out
Stocktaking for food and bar
IR disciplinary action for waitering staff includes barmen and chefs
Cash ups for opening and closing shifts
Manage children play area with regards to health and safety standards
Overall day to day running of business
Reason for leaving: Personal (can further elaborate at interview)
– 7
Employer: Ster Kinekor Cresta
Position: Complex Cinema Manager
Staff Compliment: +/- 35
Service period: 27 October 2013 to 05 December 2014 Key responsibilities :
Operations Management involving effective performance management
Ensuring standards are enforced.
Conducting cinema checks ensuring compliance with OHS
Analyse customer feedbacks and resolve problems
Strategic Management – remaining abreast of developments within shopping centre, leisure and entertainment industries
Financial Management – reviewing income statements and implementing corrective action
Product Management – ensuring all required films, trailers, ads are screened as per schedules
Return all hard drives for digital projectors as per requirement
Reporting all lost and cancelled shows
Catering Management – Ensuring all operational processes are in place
Attaining CPP targets (Cent per person)
Conducting spot checks on all float and store locations
Stock counts
Marketing Management – Identify and discuss marketing and promotional ideas with RM to boost customer attendance
Provide feedback on all marketing and promotional initiatives
Staff Management – Interview and select suitable candidates to fill vacancies
Train and coach staff to meet required standards
Coach and teach staff how to resolve conflicts
Create friendly and professional work environment
Conduct disciplinary hearings
Auto Roster – compile staff shifts
Performance reviews for all staff
Compliance Management – Complete full cinema assessment on a weekly basis
Achieve the required targets for all audits
Complete checks on all IT equipment as required. Reason for leaving: Growth opportunities
Employer Southern Sun Gold Reef City Casino
Type of company: Hospitality
38 bedrooms (Casino Hotel), also 75 bedrooms (Theme Park Hotel) 4 star, restaurant capacity for Casino Hotel +/- 140pax. Conference Capacity: 500 pax. Banquet Capacity: 500-700 pax. Position: Hotel Manager
Staff Complement: +/- 30 excluding restaurant staff as this were managed by the Casino directly due to the stringent Casino regulations.
Service period: 01 April 2010 to October 2013
Key responsibilities • Providing overall leadership, guidance and direction to the hotel management team
Striving to provide the highest quality, in standards and services
Develop, Implement and evaluate policies and procedures for the operation of the unit.
Prepare budgets and monitor revenue expenses
Participate in the development of pricing and promotional strategies
Negotiate with suppliers for the provision of materials and supplies
– 8
Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
Recruit and supervise staff, oversee training and set work schedules
Resolve customer complaints
Ensuring brand standards are met
Managed the day to day multi property reservations system for Theme Park Hotel (75 bedrooms) and Casino Hotel (38 bedrooms)
Reason for Leaving: Seeking a different industry for growth potential Employer Coastlands on the Ridge
Type of company Hospitality
101 bedrooms, 4 stars, restaurant capacity +/-150pax, bar. Conference Capacity: 300 pax. Banquet Capacity: 500 pax Position held: Guest Relations Manager / Sales / Resident Manager Service period August 2009 to March 2010
Key responsibilities :
Knowledge of services provided by the hotel
Knowledge of all aspects reflected on Guest Services Directory
Opera knowledge and experience
Knowledge of company mission, vision and values
Assisted departing guests with forward bookings
Print special arrivals list on daily basis and together with the General Manager review arriving guests/return guests
Completed VIP and guest form
Completed return guest gift list
Allocated rooms to VIP and return guests
Spend time on front desk ensuring Guest Service Attendants are following procedures, train and guide where necessary
Made presence felt in restaurant, bar and banqueting during lunch and assist where needed
Welcome incoming guests
Tours of hotel to clients and guests
Conducted face to face customer service surveys
Monitored employee morale and motivation
Responsible for Hospitality Promise
Assisted with Sales and Marketing for Hotel
In charge of forwarding newsflash for marketing purpose
Organizing of corporate functions
Assisted with management functions
Meeting and closing of deals with corporates
Multi tasked and assisted with stock take of bar, restaurant and conference venues.
Managed and assisted in the restaurant for corporate functions.
Managed Set up and strike for all conference events/functions Reason for Leaving: Relocated to Johannesburg
Employer CALYPSO EVENT AND MANAGEMENT
Type of company Tourism / Hospitality
Position held: Events Manager
Worked very closely with the municipality and managed huge functions for the community +/- 5000pax Service period February 2009 to September 2009
– 9
Key responsibilities
Tender compilation
Events execution and management
Supplier management control
Marketing and media campaigns
Event calendar database control
Conference database control
Activation campaigns
Liaison with corporate services
Sponsorship procurement
Expressions of interest
Beach festival coordination and management
Database management
Control and budgeting
Reason for leaving: Company liquidated hence decided to return to the hotel industry Employer KINGFISHER LODGE
Type of company: Hospitality
4 star, 20 bedroom, restaurant capacity +/60. 1 x Bar. Conference Capacity: 200pax. Banquet Capacity: 300 pax Position held: Lodge Manager
Staff Complement: +/- 12
Service period September 2006 to January 2009
Key responsibilities
Coordinate and manage all front office activities for lodge
Resolve guest problems in timely manner
Reservations and room assignment
Assign duties and shifts to workers
Observe performances to ensure adherence to lodge policies and operating policies
Maintain consistent contact with guests to ensure guest satisfaction
Responds to all enquiries and problems
Conducts inspection of guest rooms, public areas for cleanliness and appearance
Manage housekeeping department
Ensure compliance with all safety issues
Ensure an efficient and profitable operation is maintained Explore better growth opportunities
Employer PROTEA HOTEL UMHLANGA
Type of company: Hospitality
Staff Complement: 4 star, 120 bedrooms, restaurant capacity +/- 200, bar. Conference Capacity: 250pax. Banquet Capacity: 350 pax
Restaurant staff: +/- 12
Reservations staff: 2
– 10
Position held: Reservations Manager
Service period: 2005 - 2006
Key responsibilities
Knowledge of room availability at all times, for future and present dates
Up selling of rooms by selling rooms at rack rate and offering fewer discounted rates
Maximizing occupancy by using overbooking factor
Controlling occupancy by watching overbooking factor and waitlisting
Checking room commitments for future dates, especially where room availability is low
Closing of fully booked dates, to all central reservations offices for free sale, and monitoring these dates regularly
Checking fax machines and ensuring that the proper procedures for the operating of these machines are carried out.
Checking the arrivals list and correspondence and that the two correlate
Ensuring the productivity and efficiency of reservation clerks by constantly overseeing work done
Ensuring that staff are always aware of room availability and do not inform callers that the hotel is full without directive from the reservations manager
Ensuring the filing system is correct and up to date
Ensuring that work space and offices are clean and tidy at all times Reason for leaving: Explore other growth opportunities in a senior position Employer ROYAL FOODS SERVICES UNILEVER
Type of company Catering for Unilever in-house functions and outside catering for corporate companies Position held: Catering Manager
Staff Complement: +/- 10
Service period 2004-2005
Key responsibilities
Managed the functions department, and bar functions.
Managed outside catering functions
Stock control of bar and functions
Budget control for functions and bar department
The ordering and receiving of goods purchased
Maintaining food costs according to company standards
Capturing data from invoices
Training of functions staff
Ensured room service orders are executed promptly and that they comply with the required standards
Ensured the efficient running of the banqueting department and that all banqueting rooms, including cloakrooms are clean and tidy.
Managed all in-house Unilever functions and conferences
To ensure all bars are clean and stocked appropriately
To ensure the barmen are well trained, correctly and smartly dressed and service their customers in a professional and friendly manner
Presentation and quality of food
Costing of menus
Events planning in-house and outside
– 11
Employer PROTEA HOTEL UMHLANGA
Type of company: Hospitality
Staff Compliment: 4 star, 120 bedrooms, restaurant capacity +/-200, bar. Conference Capacity: 250pax. Banquet Capacity: 350 pax
Restaurant staff: +/- 12
Reservations staff: 2
Position held Food and Beverage Manager / Conference and PA to Gm Service period 2001-2004
Key responsibilities
Ensured the prompt and efficient service of all meals, snacks, functions and beverages to the required standards
Ensured that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costing and cash checks
Ensured the restaurant and cloakrooms are clean and well maintained. Also table appointments and flower arrangements were impeccable
Ensured waiters adhered to the dress code and looked professional at all times and provided courteous service to clients
Ensured bars are clean and stocked with the appropriate requirements
Made certain barmen were well trained, adhered to dress code and served their customers in a professional and friendly manner
Ensured room service orders were executed promptly and that they comply with the required standards
Made certain of the efficient running of the banqueting department and that all banqueting rooms, including cloakrooms are clean and tidy
Acted as duty manager when required
Ensured that consumable and non-consumable goods are ordered, correctly stored and issued to the various departments
Ensured that the company and statutory hygiene standards were maintained in all areas
Resolved customer queries and complaints
Ensured reports and administration requirements were timeously submitted
Held regular performance appraisals with all staff, identifying areas for development and training needs, and ensuring that training is effected
Ensured fair discipline effected
Conducted fire and evacuation drill regularly
Stock control of conference, bar, restaurant and kitchen conducted
Budget control for food and beverage department
Kept up to date with newer trends in the industry and made suggestions for improvement of the catering operation
Managed the conference and banqueting department ensuring the smooth running of all conference and functions
Ensuring guest satisfaction in compliance with both parties
Be fully conversant with the maximum capacity in all styles of every venue
Type and send out contracts to clients timeously and thoroughly go through booking sheet with organizer
To show the client the various facilities available, advising and discussing the merits of the various options
Attended meeting with chefs, management and floor manager of future functions and highlighted abnormal duties which client required for specific functions
Be aware of all VIP’s and monitor standards, service and presentation is high and meeting guest satisfaction
To be available to conference organizers at all times during a conference
Ensured the cleanliness of all conference venues and function rooms
Ensured proper stationery stock control
Ensured all audio and visual equipment requested was in proper working order
Ensured water jugs, glasses, and refreshments are replenished at regular intervals.
Promoted and marketed venue for future business
– 12
Reason for leaving:
I had an opportunity with Unilever and being in the position of Food and Beverage Manager it was going to expand my knowledge in the Food and Beverage department hence I decided to leave only to gain more experience Employer PROTEA HOTEL BALMORAL
Type of company: Hospitality
Staff Compliment: 4 star, 95 bedrooms, restaurant capacity +/- 160. Conference Capacity: 200 pax. Banquet Capacity: 300 pax
Position held: Reservations Manager / Receptionist / Orientation trainee (chef) Service period 1996 - 2001
Key responsibilities:
Knowledge of room availability at all times, for future and present dates
Up selling of rooms by selling rooms at rack rate and offering fewer discounted rates
Maximizing occupancy by using overbooking factor
Controlling occupancy by watching overbooking factor and waitlisting
Checking room commitments for future dates, especially where room availability is low
Closing of fully booked dates, to all central reservations offices for free sale, and monitoring these dates regularly
Checking fax machines and ensuring that the proper procedures for the operating of these machines are carried out.
Checking the arrivals list and correspondence and that the two correlate
Ensuring the productivity and efficiency of reservation clerks by constantly overseeing work done
Ensuring that staff are always aware of room availability and do not inform callers that the hotel is full without directive from the reservations manager
Ensuring the filing system is correct and up to date
Ensuring that work space and offices are clean and tidy at all times
Switchboard operation
Identified clients specific reservation
Registered the guest, ensuring that the necessary details were obtained
Allocated room to reservation list checking all booking details
Issuing of key cards
Alerted porters to move guest luggage to specific rooms
Updated occupancy list
Performed wake up calls timeously
Ensured all arrival rooms had their room drops sent according to company standards
Ensured walk-in rates are sold at the highest rate specified for the day
Made
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