Jamie Weber, MBA

Brentwood, TN

Phone 615-***-****

adhoq6@r.postjobfree.com

www.linkedin.com/in/jamie-weber-jw

Professional Summary

An experienced analyst/project manager with a desire to progress through the management path. My background consists of application server and database server support, SSRS reporting, project coordination/management, business analysis and systems analysis. I possess thorough understanding of the systems/software development life cycle (SDLC). I can wear many hats to provide support and leadership wherever needed and specialize in collaboration.

Skills:

Advanced Proficient

-MS Office Suite (10+yrs) -MacOS (10+yrs)

-MS Windows (10+yrs) -Agile and Scrum Methodologies (5yrs)

-Data Analytics (10yrs) -SDLC (8yrs)

-Multi-tasking/time-management (10+yrs) -ITIL (2yrs)

-Project Management (5yrs) -ITSM (3yrs)

-Vendor Management (7yrs) -IT Resource Management (5yrs)

-Leadership (8yrs) -PM Tools: Daptiv, Jira/Confluence (5yrs)

-SQL/SQL Server MS/SSRS (10+yrs) -Team Foundation Server/TFS (2yrs)

Professional Experience:

Technology Project Manager Aug. 2019-Mar. 2020

Smile Direct Club, Inc., Technology Project Management

Managed up to seven projects simultaneously covering Infrastructure/networking, SOX compliance, HIPAA compliance, and international call center implementations.

Successfully stood up Hong Kong contact center on-schedule and below budget. This was the first international call center created for the company. Currently working through the second international contact center that will support the European market.

Worked directly with external vendors, third-parties, and contractors to assist in fulfilling requirements and scheduled timelines.

Utilized Microsoft Office 365 tools including Microsoft Project for project schedule and plans.

Maintained project document repositories using Atlassian Confluence and Jira for ticketing. Transitioning to ServiceNow as the new ticketing solution and SharePoint for the repository.

Assisted in the implementation of new change management process first in Jira with transition to ServiceNow.

Responsible for project budgets ranging from $100,000 to $4,000,000

Project Management Sr. Specialist Jan. 2016-Mar. 2019

Cigna Healthspring-IT, 3rd Party Management, Data Migration and Trading Partners

Most recent role as Team Lead - FDR Service Management and responsible for a team of 4 IT PMs to coordinate and maintain weekly universe submissions and encounter submissions from our delegated entities. Total of 68 weekly data exchanges for universes and over 20 weekly submissions of 837 standard submissions for encounters.

Coordinated and managed the third party delegated entities for onboarding and data intake.

Worked with internal IT partners to ensure best practices were used for data storage and enhance the ability to analyze trends and to report based on historical performance.

Managed and implemented internal processes to better coordinate future requests for audits and create better standard operational procedures.

Utilized change management procedures for database and report updates/fixes and participated in change control board meetings to insure all affected parties were aware of upcoming changes.

Collaborated with other business units (business operations and compliance) for desired data needs and best practices for receiving and submitting third party data.

Historically achieve a 99% submission rate of universe files with over 98% accuracy.

Business Analyst-Reporting/ Informatics Specialist Nov. 2013-Jan. 2016

Cigna Healthspring

Team representative/project manager for conversion of the current SharePoint ticket tracking system to Jira project management software.

Liaison for MOS productivity project from Access database creation to requirement gathering and implementation of reports.

Responsible for all reports pertaining to the RADV process for executives and coding/outreach teams using SSRS.

Subject matter expert for the conversion of existing Crystal Reports to SSRS and assisting with creation of the server environment.

Created change management process for updated report release process as well as database maintenance process.

Assist with QA for report modifications, SSIS packages, and Stored Procedures.

Analyze data based on end-user needs through requests both ad hoc and formal.

Systems Analyst Jul. 2011-Jul. 2013

Bass, Berry & Sims PLC

Analysis and support for all of the firms accounting software programs including Elite, Equitrac, ARCS, and more.

Responsible for server configuration and setup for each application and database server that corresponds with my responsible applications.

Created custom reports for the Accounting department based upon requested information using SSRS and SSMS.

Saved firm over $6000 annually by replacing our previous conferencing software with an Outlook and Exchange version that included a custom Outlook add-in for food and equipment setups.

Worked as project manager for large scale Elite upgrade to allow the Accounting Department to upgrade to Windows 7/ Office 2010 which included upgrading servers to SQL Server 2008 R2 and combining three previously used servers down to two to save licensing costs.

Coordinated and managed all projects assigned to accounting department applications defined in planned annual budget meetings as well as updates that arose throughout the fiscal year.

Developed custom application using C# for end of month proforma/ pre-bill SQL tasks.

Participated in weekly change control meetings to update team on upcoming roll-outs and fixes needing to be released.

SQL Report Writer Aug. 2009-Oct. 2012

Educate Online

Created complex queries, stored procedures, and functions utilizing financial, administrative, and educational data to create reports using tables and matrixes in SSRS.

Created Diagnostic Tool to track and diagnose audio in/out quality, VOIP server connectivity, and end user system diagnostics for online learning system using Visual C# and VB.NET within ASP.NET 3.5 framework.

Assisted with integrating services for creating queues in auto dialer using SSIS.

Assisted with adding web content via Dreamweaver/HTML for K-2 grade additions.

Specialist, CallCenter ISS Mar. 2007-Aug. 2009

Deloitte Services, LP

Provided first level phone support for DTE, DPS, DOL, SAP, and remaining firm financial applications.

Support Partners, Principals, and Directors via PPD Hotline with all business applications.

Utilized ServiceDesk to document incidents relating to all inbound calls taken as well as follow up for escalated incidents.

Assist with testing of releases based on pre-designed scripts.

Education:

Master’s in Business Administration

American InterContinental University

Concentration in Project Management

Member of IT Professional Club and Management Club

Bachelors of Information Technology

American InterContinental University

Concentration: Programming

Relevant Coursework: Visual Basic, ADO.NET, ASP.NET, Database Administration using RDBMS including MS Access and SQL Server, and Network Administration.

Certifications:

PMP certification in progress

Lean Six Sigma Green Belt certification.

IT Service Management (ITSM) Certification from SimpliLearn.

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