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Customer Care Teacher

Location:
Riyadh, Saudi Arabia
Salary:
16000
Posted:
November 09, 2020

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Resume:

Rawan A. Al-Soweed

Saudi Mobile: 054*******

E-Mail : adhoon@r.postjobfree.com

Personal:

Date of Birth : 14/11/1989

Sex : Female

Civil Status : Single

Nationality : Saudi

Address : Buraidah-Alqassem, Omar bin Khatab Street

Objective: Seeking a suitable position in a well-established occupation, where I can utilize, increase my knowledge and experience.

Personal Strength: A very good knowledge of languages, translation and computer applications.

Educational Qualifications:

Undergraduate Degree 2008-2013 Princess Nora Bint Abdul Rahman University

Riyadh, Saudi Arabia.

Major: English Language and Translation

High School 2004-2008 AlRowad International

Riyadh, Saudi Arabia.

Middle School 2000-2003 Shanghai American School

Shanghai, China.

Experience:

1)King Fahad Medical City Saudi Arabia, Riyadh.

Written and oral translation intern, from 1/5/2013 to 22/9/2013.

Experienced numerous medical translation fields.

Developed greater interpretation skills to allow and create a smooth flow of communication.

Assistance with the computers and hospital files.

Attending meeting and conferences on the development of the Hospital management office.

Demonstrated a great work ethics by finishing work on time.

Working and developing administrative skills and evolving my customer communication skills.

Worked in the Human Resources Department, Nursing Management Department and the clinics.

Assisted in writing computer typed reports for employee cases, complaints and rewards.

Translated for the doctor and nurses, to help with patient communication.

2)Future Care Clinics (FCC) Saudi Arabia, Burydah from year 2008- 2014.

A Marketing and Teaching Summer Trainee and was hired as part-time Job.

Assisting in Translation.

Working and developing my Administrative skills.

Learning how to work under a stressful environment.

Teaching employees Basic English skills that can be used in the work force.

Acknowledging the employees with medical terminology and customer care language that can be used with the customer.

Conducting online marketing for the latest offers.

Teaching employees English administrative terminology that can be used with customers.

Teaching employees English to aid them with proper communication with customers, nurses and doctors.

Allowing employees intensive courses to speak English at the reception and in marketing for foreign customers.

3)Princess Nora Bint Abdul Rahman University, Saudi Arabia, Riyadh. Translation Internship Work From Year 2009-2013:

Translated for guests visiting the university.

Taught foreign teachers Arabic.

Translated twice in the Ministry of Higher Education Exhibition and in the book fair.

Tutoring and helped in translation assignments, and volunteer projects for both children and adults.

4)Princess Nora Bint Abdul Rahman University, Saudi Arabia, Riyadh. Teaching Internship Working From Year 2012-2013:

Teaching preparatory year General English classes, allowing the students to acknowledge basic language skills.

Taught speaking classes and assisted students in conducting projects to challenge their fear of the English language.

Designed and taught English lessons for preparatory year students.

Developed numerous lesson plans, established to overcome students difficulties.

Created a small group innovative lessons to encourage active student participation.

Collaborated with teacher on developing instructive booklet to streamline the student teacher manual.

Established and taught program on developing good study habits by working smarter not harder.

Incorporated linguistic and semantic methods of teaching for native teachers, to allow the teachers to have a better flow of education and understanding of the culture.

A temporary post covering for preparatory year English teachers.

Taught Phonics, Translation courses and IT.

Identified an unsatisfactory display before an inspection, retaught children the subjects involved and created a new display, resulting in an excellent report on the department.

Volunteered within this community mixed school to gain experience

Interacted with small groups, led several focus group sessions and helped the classroom teacher with transitions, the register and whole class teaching sessions

5)Wallstreet English Institute, Saudi Arabia, Burydah, teaching assistant and instructor working from year 2016-2017.

In charge of students taking lessons in the speaking center.

Assisting students with their homework.

Acting as a personal tutor; when students have difficulties in their English, such as grammar and the like.

Maintaining a constant follow-up with student’s performance and improvement.

Responsible for explaining the rules and regulations of Wallstreet English.

Giving students private advising lessons, which reassures that students are acquiring the proper language acquisition cycle. In addition, to explaining grammar and writing.

Creating weekly social clubs; giving students the chance to learn English in an interactive, creative and fun way.

Designated Safeguarding teacher, co-leading on safeguarding with the deputy head teacher.

Provided full learning experience and support for students beyond set classes, working with pupils experiencing barriers to learning across the academic range.

Special responsibilities for diversity and creativity in social clubs and teaching.

6)The Stars School, A kindergarten and primary school teacher, Saudi Arabia, Burydah working from September to August 2016:

A kindergarten and primary school English teacher. During Guided Reading, helped a group of children with different abilities improve their reading and Phonics levels

Taught a range of classes in subjects such as English, Math, Science and Music

Attending to the schools needs in administration work that requires English to be done.

Creating a primary school curriculum, that can teach children how to acquire English.

Established a kindergarten curriculum, which would teach them the proper Basic English comprehension that can be used later on to learn English.

Responsible for managing the activities and teaching strategies conducted for primary school and kindergarten students.

Planned and managed change in line with the ‘Letters and Sounds’ Phonics scheme

Led, managed and supported staff, coordinating training in Phonics as and when required in teaching.

Created assessment and certificates for students for the school to be enlisted amongst the schools qualified to teach English.

Observed Phonics being taught and provided classroom support for children.

Assessed children and analyzed data to keep standards and expectations high.

Motivated and stimulated children, encouraging learning through experience.

Provided pastoral care and support to children, and a secure environment in which to learn.

Observed, assessed and recorded children’s progress, and shared knowledge with both practitioners and parents as required

7)International Technical Female College, English Instructor at Saudi Arabia, Buraydah working from 2016 -2019:

Taught as an English Instructor for native Arab students.

Gave numerous courses, such as: Basic English vocational skills that can be used for the students’ future work place.

Basic, bridging English skills that allows students to acquire the basic roots of the English language, emphasizing on linguistic and phonetical skills.

PET training courses, teaching students reading, writing, listening and speaking skills in order to sit for the exam.

Teaching Writing and Reading courses were given.

Numerous cover classes were conducted for IT courses.

A member of the student council, creating activities that keeps students engaged and well acknowledged in the learning process.

Course lead for subjects that will help develop creative techniques for teaching.

Teaching Cambridge based books that allow students to acquire numerous skills.

Prepared MOH students sit for their APTIS exam.

Certificates:

ICDL

IELTS (band 7.5)

Achievement Certificate for Biology and Accounting

Macromedia Flash MX level 1

PET Speaking Examiner

Microsoft Visual Basic 6.0

Advanced Excel and PowerPoint

Teaching certificates:

Teaching English by adapting differentiation techniques to students.

Teaching reading and writing to intermediates.

Organizing student seating in the classroom.

Creating an advanced lesson plan suiting to the student’s needs.

PET teaching techniques and assessment strategies.

Languages Known : Fluent in Arabic, English and basic Chinese and French.

Hobbies/Interest : Travelling, Reading, Swimming, Walking and Watching documentaries.



Contact this candidate