Guest Relation Officer

ACHINI KUMUDIKA

GUEST RELATION OFFICER

A creative and inventive thinker, who craves a challenge and who is not afraid to work outside her comfort zone, a motivated team player who consistently aims to push revenue expectations and exceed goals, possesses exemplary communication skills in several languages, through a process of psychologically analyzing and building rapport easily with fellow colleges and clients. ******.********.***@*****.*** 971-***-***-*** Abu Dhabi, UAE WORK EXPERIENCE EDUCATION QUALIFICATIONS

09/2019 – Present

GUEST RELATIONS OFFICER

Le Meridien Dubai Hotel and Conference

Centre, Dubai

07/2018 – 04/2019

CUSTOMER CARE EXECUTIVE

Aegis Lanka private limited, Colombo

08/2017 – 06/2018

TRAVEL EXECUTIVE

Ceylango World Tours Private Limited, Colombo

01/2017 – 06/2017

ACTING SENIOR SPECIALIST

Etisalat Lanka Private Limited, Colombo

01/2017

TEAM LEADER (RE-APPOINTED)

Etisalat Lanka Private Limited, Colombo

01/2016

TEAM LEADER

Etisalat Lanka Private Limited

03/2015

CUSTOMER CARE EXECUTIVE (INBOUND)

Etisalat Lanka Private Limited, Colombo

02/2014

CUSTOMER CARE EXECUTIVE (OUTBOUND)

Etisalat Lanka Private Limited, Colombo

2014

DIPLOMA IN INTERNATIONAL STUDIES

Bandaranayke Centre for International Studies

2011

GENERAL CERTIFICATE OF EDUCATION ADVANCE LEVEL

Swarnamali Girls' Collage, Kandy

2008

GENERAL CERTIFICATE OF EDUCATION ORDINARY LEVEL

Central collage, Mawathagama

LANGUAGE PROFICIENCY

SINHALA

ENGLISH

FRENCH

PERSONAL AND TRANSFERABLE SKILLS

Developed teamwork, communication and leadership and inter-personal skills.

Ability to work under pressure, meeting deadlines and to work on several assignments simultaneously.

Positive minded and self-motivated

Ability to learn quickly & willingness to complete any given task with the time lines and resources.

Team player & Leadership

Troubleshooting, Decision making

Attention to detail, Multitasking

Time Management, People skills, Communication

Experience in scheduling and monitoring tasks for sub-ordinates to ensure high productivity, resource usage and all round staff development.

DECLARATION

I hereby certify that the above information is true and accurate to the best of my knowledge. Achini Kumudika

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