Accomplished Operations Executive known for creating synergies that expand corporate capability, strengthen competitive positions, and optimize workflow in retail and healthcare industries. Dynamic, innovative and collaborative leader who attracts and engages diverse teams to consistently exceed expectations, increase productivity and optimize performance.

Core Competencies in Leadership

P&L and Budget Management

Structural Reorganization

Regulatory Compliance

General/Retail/Pharma Operations

Process Reengineering

Merger and Acquisition Integration

Proven Leadership Skills

Develop strategies to drive growth and increase revenue. Increased revenue 47% while Vice President at Roundy’s Pharmacies and by 12% at Advocate Aurora Health

Success in turnaround situations. History of implementing initiatives and processes that revive existing businesses. Rite Aid, Roundy’s, Cordant, Advocate Aurora Health

Integrate acquisitions and develop new lines of business. Integrated 40+ acquisition at Roundy’s with strong customer retention (88%). Launched new business lines in Pharmacy, Liquor and HBC. Developed patient adherence programs, expanded long-term care pharmacy, and added $15M profitable revenue to pharmacy businesses at Roundys

Improve efficiencies through structural reorganization: Reconfigured retail and pharmacy organizational structure and job functions at Roundy’s and Advocate Aurora Health improving costs to fill and decreasing labor percent to sales in both organizations

Prioritize employee engagement and development: History of mentorship and innovating new leadership development programs, achieved Tier 1 leader status in both 2019 and 2020.

A Career Driving Sales and Operational Excellence to Achieve Profitable Growth

Advocate Aurora Health, 10th largest not for profit US health system 2018 - 2020

VICE PRESIDENT AURORA PHARMACY, INC

Brought on board to bring operational stability, profitability and best practices to 71 outpatient pharmacies including central fill, mail order and specialty pharmacy business lines

Developed an effective team focused on bringing a “Patient First” approach to each decision made

Renegotiated or replaced existing service/vendor contracts with cost savings benefit to the organization. Implemented several new 340-B contracts with margin benefit to the organization

Advanced sales and prescription volume by 8% over the first six months and 12% year over year.

Completed a comprehensive review of automation and salary expenditures resulting in opportunity for both cost savings and productivity improvements

Instilled a culture of accountability and advocacy among team members

Oversaw a 40% expansion in mail order and central fill operations

Overseeing an expansion of specialty pharmacy services with expected growth of 10% YOY prescription volume.

Cordant Health Solutions, a privately held corporation 2017–2018

VICE PRESIDENT OF PHARMACY

Hired to resolve ongoing operational and profitability issues within the pharmacy business unit.

Initiated renegotiation of a major wholesaler supply agreement. Improvements of 500bps.

Developed and launched an integrated call center to maximize patient satisfaction, lower labor costs and be scalable for future pipeline growth.

Decreased labor costs through enhanced productivity measures across all workflow steps.

Enhanced client and customer satisfaction by achieving on-time deliveries and expanded service model.

Roundy’s Supermarkets, Inc., a $3.8B grocery store chain. 2010–2016

VICE PRESIDENT OF PHARMACY, GENERAL MERCHANDISE,

HEALTH AND BEAUTY CARE, LIQUOR, 2014–October 2016

Successfully developed strategies to drive growth. Led pharmacy to profitability, improving EBITDA from negative $1.1M to positive $12.4M. Responsible for pharmacy and retail operations, general merchandise, health and beauty care, tobacco, and alcohol sales, marketing, merchandising and talent management. Directed 450 employees and $690M P&L.

Increased sales $17M, delivering 4% growth across categories within the first year.

Reversed margin losses, improving EBITDA 300 basis points via sourcing and cost renegotiations with vendors

Intensive category, market and item review resulted in increased sales and margin across multiple product lines

Utilized customer segmentation analytics to grow sales of luxury wine 15%. Increased in-store bar sales 10%.

Introduced ad modeling to leverage tools to drive sales, including markdowns, scans and rebates.

VICE PRESIDENT OF PHARMACY OPERATIONS, 2011–2016

Promoted to drive growth and profitability of 105 retail pharmacy operations. Led pharmacy operations, regulatory compliance, business development and talent management. Directed 425 employees and $141M budget.

Developed strategies to drive growth, increasing revenue 12% year-over-year; achieved $13.5M profitability.

Led company-wide initiative to increase employee use of company pharmacies, resulting in ~60% to >80% increase and $5M incremental revenue.

Created Clinical Care Manager position to lead clinical service initiatives through strategic partnerships with employers, union groups and community organizations. New services generated $2.5M in first-year revenue.

Integrated 11 pharmacy acquisitions, successfully retaining 88% of customer base.

DIRECTOR OF PHARMACY AND MANAGED CARE, 2010–2011

Recruited to build operational excellence across 92 pharmacies in Minnesota, Wisconsin, and Illinois, overseeing a $96M budget and 310 employees. Led pharmacy operations, marketing, regulatory compliance, and business development; and oversaw managed care contracting, contract compliance, audit and system optimization.

Transitioned from PSAO contracting to independent contracting. Negotiated 50+ benefit management contracts, increased gross margins by 400Bps while eliminating excessive PSAO fees.

Pioneered new service offerings, increasing prescription volume 5% and delivering $2M incremental revenue.

Established uniform operating standards across three-state regions, reducing labor costs $900K in first year.

Rite Aid Pharmacies, a $25.5B drugstore chain. 2009–2010

PHARMACY DISTRICT MANAGER, Brooklyn, NY

Handpicked to drive operational turnaround of seriously underperforming district of 15 high-volume stores. Led pharmacy operations, regulatory compliance, marketing and talent management. Oversaw $43M budget and 125 employees.

Transformed lowest ranking district to #2 within the region. Increased volume by 9%, adding $3.6M incremental revenue.

Instilled culture of accountability, improving company compliance ratio from 55% to 72%, increasing employee retention from 70% to 89%, and boosting customer satisfaction (highly satisfied) from 60% to 75%.

Duane Reade Pharmacies, Inc., a $59.5B chain of pharmacy and convenience stores. Subsidiary of Walgreens. 2004–2009

PHARMACY DISTRICT MANAGER, New York City, NY

Promoted to reverse losses and drive growth of 38 retail pharmacies in New York City. Led pharmacy operations, product management, team building and community relations. Directed 210 employees and $109M budget.

Revitalized underperforming district with increases in sales from $98M to $109M and 400BPs worth of gross margin.

Education

BS, Pharmacy Science, University of the Sciences in Philadelphia, Philadelphia, PA

Licensed Pharmacist

Professional and Community Affiliations

Pharmacy Society of Wisconsin, 2012–Present

National Association of Chain Drug Stores, 2011–Present

President/Vice President, Milwaukee Chapter of Porsche Club of America, 2012–Present

APHA, 2015–Present

WNBF 2013–Present

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