Manager Assistant

Professional Summary

integration of processes within the Shared Service Center

implementation of the solutions to improve customer service

organization and management of recruitment projects Employment history

Process Implementation Manager since 10.2020

Brunata A/S (Dania)

Managing process migration of billings from Danmark English B2

Ensuring a smooth flow of information between units in Denmark and Poland German C1 Organizing trainings

Management Assistant 06.2017-09.2020

Project Manager Minol ZENNER Sp. z o.o.

Holding the position of registered proxy for Brunata Sp. z o.o. since 01.2019

Conducting projects ordered by the Management Board Main responsibilities:

Implementation of the settlement process for foreign markets

Participation in the sale of the company

Participation and organization of job fairs

Organization of company events

Coordination and management of the internal Contact Center Department Manager of Cost Accounting for German

Customers 06.2014-05.2017

Minol ZENNER Sp. z o.o.

Managing a team of several dozen people with various tasks and competences

Setting the department goals and monitoring the work of the team

Taking care of quantative and qualitative analysis of orders

Participating in development of motivation programmes for the team Department Coordinator of Cost Accounting for German Customers 08.2013-05.2014

Minol ZENNER Sp. z o.o.

Organizing the work of the team

preparing and executing the cost accounts for heating and water for German customers

Organizing internal trainings for new employees

MONIKA

KUBISIAK

Personal Details

phone: 004**********

mail: ********.*@**.**

Manager with extensive experience in business development as well as creating and leading teams with various competences and tasks

Language knowledge:

Specialist of Cost Accountig Department 04.2012-07.2013 Minol ZENNER Sp. z o.o.

Preparing the cost accounts for heating and water for Polish customers

Responding to customer questions and complaints

Sales Specialist 09.2010-03.2012

Gealan Sp. z o.o.

Execution of customer orders

IT Customer Service Agent 05.2009-04.2010

Fujitsu Technology Solution

Contacting German customers and solving simple IT issues Education

Faculty of Economics and Sociology/ International Relations 10.2004-06.2009 University of Łódź

Course: Wirtschaftwissenschaften 10.2008-01.2009 Justus-Liebig-Universität Giessen (Germany)

Skills

MS-Office

Trello

SAP (basic)

Driving licence

The ability to learn quickly and act independently

High communication skills

Openness, efficiency, creativity

Taking care of good communication and atmosphere in the workplace Trainings

Assertive Boss

Complaint correspondence

Interests

Cooking

Sailing

Drawing

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

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