Product Owner

Edward Fuller

Address: **** * *********** **, ********, FL Mobile: 352-***-****

http://www.linkedin.com/in/ed-fuller-csm-PMP-agilecoach Email: ***********@*****.***

Product Owner

Agile Transformation Financial Services Specialist Software Development Life Cycles

QUALIFICATIONS PROFILE

I am an articulate, organized, knowledgeable, and dedicated software development professional with robust experience in various industries. I have managed and delivered optimal results through process improvements in high-growth environments. I am a Certified Agile Coach, Scrum Master and Scrum Product Owner. I excel at Value Stream Mapping and Performance Management. I am a result-oriented professional with expertise in training, mentoring, and process development who likes to build teams and organizations. I believe providing clear, timely communication to various stakeholders is essential to exceeding business goals and exceeding expectations. I am skilled at building and maintaining cross functional relationships. I excel at taking a dysfunctional team and through coaching and performance management turn them into a high-performance team. Possess significant experience working in project/operations management roles for corporate giants such as Amazon.com, Goodyear Tire & and Rubber Company, Global Payments and Sun Trust Bank and more.

CORE COMPETENCIES

Operations Planning & Management

Organizational Development

Agile Methodology

Project Management Certified

Time & Change Management

Process Improvement

Training & Coaching

Cross-Functional Management

Value Stream Mapping

Custom Software Development

Continuous Improvement Leadership

Scrum/Kanban

Credit/Debit/Private Label Credit Cards

Regulatory & Compliance PMO

Interdepartmental Collaboration

Maintaining Company Culture

Military Experience

PROFESSIONAL EXPERIENCE

TOTAL SYSTEM SOLUTIONS (TSYS) - COLUMBUS, GA

Enterprise Agile Coach (04/2017 – 04/2020)

Total System Services, Inc., commonly referred to as TSYS, provides payment processing services, merchant services, and related payment services.

Managed 150 employees and pioneered efforts to boost the business value of our largest client, Capital One in different technologies including infrastructure, applications and vendor partnerships.

Provided strategic guidance to leadership about levels of control and other strategic direction

Briefed key stakeholders and the Client on a weekly basis.

Managed the way we developed software for the client, who brought in a contract worth over $200 million annually. Consequently, the company recognized me as the most significant driving force behind the successful implementation of Agile. I was the Subject Matter Expert (SME) on the delivery process.

Managed the transition for the organization’s software development life cycle (SDLC) from Waterfall to Agile, working with cross functional teams and organizations to align their and TSYS processes for everything from work initiation, risk mitigation, audit and governance

An inherent sense of leadership and extensive experience as a project manager allowed me to make crucial decisions. I diplomatically influenced advised/convinced the leadership on various processes to drive the transition.

Managed the all-round team development, from the process and interpersonal perspectives, to boost efficiency amongst the managers, developers, Scrum Masters, testers, business analysts, and the staff.

Partnered with sponsors and stakeholders to include Capital One to fully understand the business vision to ensure the team was delivering the required product.

Worked with the teams to develop a culture of risk and compliance management

We led the transition for the custom software development teams (Scrum) and the production support (Kanban), which helped us dramatically enhance the client’s business value in a short time.

Managed the way we implemented the automated work intake, reporting, and audit – it resulted in cost savings through lowered headcount, and a decrease of redundant services.

Determined roadblocks to goal attainment and helped remove impediments so the teams could meet their goals.

The transition also cleared communication channels between the two organizations, facilitating greater trust and large organizational impact

In recognition of my performance TSYS promoted me to a senior role, where I reported directly to the Executive Vice President of Major Accounts.

Worked with procurement and vetted external suppliers for training initiatives

TOTAL SYSTEM SOLUTIONS (TSYS) - COLUMBUS, GA

Director, Project Management (05/2006 – 04/2017)

As the Project Leader for this division, I led a team of 13 Project Managers and three Project Management Office staff. Communicates with project stakeholders and executive/senior management and provides insight on issues and risks.

I worked closely with cross-functional teams to increase efficiency and quality, actively worked with the project teams to develop program level plans, metrics and reporting frequencies.

Identifies and applies best practices and needed process improvements in the areas of Risk and Regulatory guidance and budget and financial planning with appropriate deliverables

Established advanced capabilities in program and project design where teams could deliver to a quicker cadence in a predictable manner with specific and meaningful deliverables

Ensures compliance with company policies and procedures to gain business controls resulting in no audit findings in 11 years

Provided operational planning and strategy to monitor project execution to deliver incremental business value and reduced levels of risk

Provided leadership and management oversight including planning, scheduling, organizing, accessing for risk and managing the budget on large intercompany initiatives.

I provided operational planning for highly complex projects with recognized program and project methodologies (Waterfall and Agile) to ensure complete business integration

Facilitates collaboration on creative alternatives to project challenges with subject matter experts. Removes obstacles and impediments to ensure business and operational objectives are met.

Planned, directed and controlled activities on complex programs (UDAP and Reg Z) through the development of project plans with communication and follow up

Developed Strategies to communicate with project stakeholders, external partners and executive/senior management and provides insight on issues through root cause analyses.

Facilitates collaboration on creative alternatives to project challenges with subject matter experts while communicating to key stakeholders and customers.

Oversees software development, supporting a major client through functionality, compliance, and regulatory changes or internal technical improvements. Besides stellar client ratings, the project generated $7,000,000 in annual revenue.

Drives implementation of multiple, complex project/program initiatives, working closely with cross-functional teams to achieve multiple program and project milestones within established timeframes.

Ensures consistent visibility for program and project teams by monitoring and reporting business objectives, program/project achievements, and key indicators to the client to ensure adequate communications. Ensured the project was performed and tested in conjunction with the client.

Identified best practices and implemented needed process improvements.

I was instrumental in establishing a culture of respect and transparency where people enjoyed their work. Consequently, the enhanced morale was reflected in the annual “Great Place to Work” survey.

A seasoned manager, I pioneered efforts to enhance the abilities of several individual team members.

I paved the way for more transparent communication with the key clients to foster a culture of trust. That way, numerous situations could be salvaged before they turned into critical issues.

The company honored me with performance bonuses for my consistent efforts at bridging process gaps and nurturing long-term relations within the team and with the clients.

EARLIER CAREER

TOTAL SYSTEM SOLUTIONS (TSYS) - COLUMBUS, GA

Associate Director, Relationship Management (07/2005 – 05/2006)

As the Associate Director, I managed eight Project Managers and supported 20 clients (banks) of various sizes, based in Europe and the US. We managed projects that were implemented all around the world

The team I led managed custom software development projects for clients on a shared platform (SaaS).

In recognition of my consistent hard work, the company promoted me to take over all Project Managers worldwide.

I pioneered efforts to stabilize the team, which was in conflict with the manager and the group director before I was assigned to this role.

Initiated how the group would manage and report on Regulatory Projects

Streamlined operations to optimize processes and foster higher productivity within eight months. It also led to an enhancement in communications with the client.

In a bid to enhance efficiency, I extensively and consistently coordinated with Project Managers and clients.

I effectively introduced process improvements to ensure the client satisfaction rating (conducted by an external vendor) shot up from 66% to 83% within 18 months of my taking over as the Associate Director. The client responded positively when enquiring about recommending us to other brands.

SYNOVUS FINANCIAL CORP. (04/2004 – 07/2005)

Senior Program Manager

The Synovus Financial Corporation, formerly the Columbus Bank and Trust Company, is a financial services company with approximately $45 billion in assets based in Columbus, Georgia.

I used my managerial skills to supervise the leadership development courses within the Center for People Development. I also managed an annual budget of over $1.5 million.

Led the enterprise-wide Senior Leadership Development Program, known as the Synovus Leadership Institute.

I fostered long-term relations for the brand and managed consultant services for the Leadership Institute

Experience With:

Team member retention / Research and Analysis / Recruiting /Policy writing and enforcement / Compliance

Risk Management / Successful Management Experience / Program and Process Controls / Program

Management / Business integration / Influencing / Innovation

PRIOR EMPLOYMENT DETAILS

SUNTRUST BANK, ATLANTA, GA - Operations Performance Consultant/Senior Project Manager

AMAZON.COM, MCDONOUGH, GA - Operations Manager

EDUCATION

Bachelor of Science in Business Administration; Production and Operations Management

Old Dominion University

PROFESSIONAL DEVELOPMENT

Certifications

Project Management Certification Certified Product Owner

Certified Agile Coach Agile Coaching Institute

Project Management Professional Certification Project Management Institute

Certified Scrum Master Agile Alliance

Training

Intelligence Collection and Analysis Training

Productivity:

Six Sigma Green Belt Certification Amazon.com/University of Kansas

Steven Covey Train the Trainer Certification What Matters Most and The Seven Habits of Highly

Effective People

Military Experience

US Army Ordnance Officers Basic Course

Production Engineering Officer

Toxic Munitions Safety Officer

Army Ordnance Officers Advanced Course

Company Commander

Affiliations

American Society for Industrial Security (ASIS) Society for Human Resource Management (SHRM)

Organization Development Network

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