Susan E. Eagleson

*** *** *** ****** *********, Arkansas 72719 479-***-****

adholk@r.postjobfree.com https://www.linkedin.com/in/susan-e-eagleson

Summary

A driven and goal-oriented product management professional specializing in the retail industry, with extensive experience in program and project management, logistics, warehouse management, requirements gathering, reporting/documentation, business analysis, contract management, production oversight, and staff development. A proven track record of overseeing projects geared toward streamlining key functions, enhancing output, and improving operational effectiveness. Excels at providing support, resources, and structure in pursuit of prolonged productivity and organizational excellence. A savvy and dynamic producer, who sets and achieves goals to drive growth and prosperity.

-Familiar with Waterfall and Agile SDLC methodologies. I was certified as a Business Analysis Professional (CBAP) through the Global International Institute of Business Analysis (IIBA). I am competent in the following BA competencies:

-Business Analysis Planning and Monitoring which covers: BA approach, Stakeholder engagement, BA governance, information management, and BA performance improvements.

-Elicitation and Collaborations which covers: preparing, conducting, confirming elicitation/ workshops and then communicating the information and working with stakeholders for management/ on-going communications.

-Requirements Life Cycle Management: tracing, maintaining, prioritizing requirements and gaining requirement approvals.

-Strategy Analysis which covers: analyzing the current state (as-is), defining the future state (to-be), assessing risks, and defining a change in strategy, as needed.

-Requirements Analysis and Design Definition which covers: modeling requirements (white board, mockups, etc.), verifying and validating requirements, in general analyzing the potential value and recommended solution.

-Solution Evaluation which covers the on-going changes in any project: measuring performance, assessing solution limitations, assessing enterprise limitations, and recommending actions to increase/ improve the solution value.

-Familiar (and proficient) with many of the techniques needed to elicit, document, and implement the above BA skills.

Education

OKLAHOMA STATE UNIVERSITY, Stillwater, Oklahoma, B.S., Physiology, 1995

OKLAHOMA STATE UNIVERSITY, Stillwater, Oklahoma, B.S., Animal Science/Biotechnology, 1994

Certifications

Certified Scrum Product Owner (CSPO) via Scrum Alliance, 2020

Certified Scrum Master (CSM) via Scrum Alliance, 2020

Certified Business Analysis Professional (CBAP) via International Institute of Business Analysis (IIBA), 2016

Executive Certification in Business Analysis, Saint Louis University, 2011

Certified Software Tester Foundation Level, 2009

Professional Experience

WALMART, INC., Bentonville, Arkansas Project Manager/ Product Manager, 2018-2020

Managed multiple ecommerce enhancement projects to sustain former third-party fulfillment center through holiday peak season. Drove efforts in planning for third-party fulfillment center converting to proprietary warehouse management system. Maintained relationships with third-party software providers and coordinated contracts, requirements, production install, payment, and continued support to fulfillment centers. Supported 16 ecommerce non-sortable fulfillment centers on proprietary warehouse management system (GLS).

•Implemented Transport Layer Security (TLS) communication protocol change between two systems, which provided end-to-end encryption communications security over networks for the prevention of eavesdropping, tampering, and message forgery.

•Implemented a Kafka pipeline, using a Transmission Control Protocol that optimizes efficiency and relies on a "message set" abstraction to naturally group messages together and reduce the overhead of the network roundtrip.

•Implemented multiple ecommerce enhancements to increase a third-party fulfillment center’s processing efficiency from 120k units to 190k units over a sustained ten-day period.

Technical Project Manager III (Tech), 2017-2018

Guided variety of projects, including multiple endeavors found within global logistics solutions e-commerce, order filling, order processing, and shipping software development. Acted as Scrum master, driving Agile Scrum team delivery of code production. Provided project management. Reported to Walmart Labs management via TeamRooster, Confluence, and JIRA tools.

•Implemented Online Order Filling code designed to increase an Order Filler’s productivity and reduce the amount of time an order was being fulfilled. This was a new code/process.

•Implemented serial number coding designed to track firearms as they moved through the warehouse to a store/club.

Senior Business Analyst, 2011-2017

Oversaw variety of projects, including global logistics solutions advance ship notice; internationalization of internal transportation management system; implementation of bill of lading scanning, storage, and retrieval process; and product enhancements to company’s internal freight procurement system (OptiBid). Coordinated business, development, technical, and quality teams to ensure reusable product. Gathered business and technical requirements through JAD sessions.

•Managed and maintained ISDLC documentation, processes, and standards.

•Guided business analysis, overseeing contractor BAs and others playing BA role.

Business Analyst, 2008-2011

Acted as core member of business analyst center of excellence’s subcommittee on artifact creation/maintenance. Coordinated and led logistics business council to conduct peer reviews of business requirement documentation. Enacted process for facilitating “Transportation 101” course to help developers understand transportation business processes.

Operation Analyst, 2006-2008. Drove upgrade of third-party application known as TP&E to FALCON version by documenting processes and testing. Documented multiple Quick Response Team Documents of Understanding for project (all in less than 200 hours of effort). Completed BRD on claims journal entry rules.

Private Fleet Backhaul Finance Analyst, 2002-2006. Reconciled rate differences between supplier and transportation invoices by tracking and collecting all prepaid/bill-back revenue from regional and high-velocity distribution centers. Co-maintained private fleet backhaul EDI-204 load tendering process and 214 load tracking with suppliers.

SAM'S CLUB, Bentonville, Arkansas, Quality Assurance Coordinator, 2000-2002. Developed and implemented hotline summary report as well as defective product quality notice policy. Empowered CTL to track monthly and quarterly pull, testing accounting practices of private brand products. Keyed and tracked corporate QA audits and ensured suppliers met quality performance review corrections.

WALMART STORES, INC., Bentonville, Arkansas, Merchandising Logistics Coordinator, 1999-2000. Supported MLMs by providing freight cost analysis, using Access-generated models. Gathered information from many sources, including suppliers, freight conversion, buyers, grocery and regional distribution centers, replenishment, and Retail Link.

Buyer’s Assistant, 1996-1999. Worked in Supercenter’s meat department, holding responsibilities in direct store delivery, smoked meats, frozen meats, fresh and frozen seafood, fresh ground beef, marinated meats, lamb, and veal categories. Co-implemented MAP ground beef program into grocery distribution centers and developed store ordering schedule to ensure high quality and freshness of ground beef.

Professional Development

VP of Records and Archives for the Northwest Arkansas Local Chapter of the International Institute of Business Analysis (IIBA)

Dale Carnegie Graduate

Sam’s Club Career Path Graduate

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