Customer Care Manager

** ***** ***** ***. ********* *, COSMO CITY, ****

073-*******. *********@*****.***

PHILISIWE FORTUNATE NHLABATHI

PERSONAL INFO.

Identity 780**********

Status Single

Dependants Two

Nationality South African

EDUCATION

(Year completed: 1998) High School Attended: Ingqayizivele High School

Highest grade passed: Grade 12 (Senior Certificate)

Major subjects

Business Economics SG

Economics SG

Accounting HG

ACHIEVEMENTS

Diploma in Financial Management : Germiston College 2003

Customer Care Service : Academy Training Group 2008

Health and Safety Representative : Compliance SA Academy 2008

VIP Softline Academy Payroll Administration Certificate : Pretoria 2011

- (modules passed with distinctions)

COMPUTER SKILLS

Computer literate- MS Word, Excel, PowerPoint, Internet & E-mail.

CORE COMPETENCIES

Interpersonal Skills

Confidentiality

Team Player

Accuracy

Attention to details

Integrity

Action Orientation

Customer Service Orientation

PROFESSIONAL EXPERIENCE

WORK EXPERIENCE (1)

POSITION COMPANY YEAR

HR and payroll Admin Good Shepherd Security Cc 02 May 2003- Oct 2011

RESPONSIBILITIES

. Managing employees’ files on intercode payroll system

. Collate and capture input onto intercode payroll system

. Process the overall payroll and administration

. Printing payslips, reports and submit to HR manager

. Attend to payroll queries & do follow up queries

. Complete Emp201

. Complete WCF forms

. Screening and Recruiting

. Completing statistics form on quarterly basis

Labour Relations

. Ensuring that on the disciplinary procedure, policies are taken into consideration and stated on the letter of appointment

. Draft and review policies to meet relevant ACTs

. Undertake negotiations on rates of pay and conditions of employment for employees and employers

. Chairing disciplinary hearing, formulating charges and issue appropriate disciplinary outcome.

. Attend to CCMA cases and union meetings

. Ensure labour legislation, company policies and procedures are consistent applied

. Attend to department of Labour Inspection

. Managing HR admin for specific branches (Gauteng and Mpumalanga region)

. Creating employee contracts and issuing letter of appointments

. Upkeep of employee files and leaves and warning forms

. Consultations to employees on Provident Fund issues and policies

Reason for Leaving – Business closed due to liquidation

References: Vusi Magagula (CEO) – 084-***-****

WORK EXPERIENCE (2)

POSITION COMPANY YEAR

Payroll Administrator Edart Slurry Values 01 Feb 2012-31 Marc 2012

Responsibilities

Wages and Salaries on Vip premier

Reason for Leaving- It was a one-month temp

References: Michael (CEO)- 011-***-****

WORK EXPERIENCE (3)

POSITION COMPANY YEAR

Payroll Administrator (Vip) Umholo Payroll Services 09 Jun 2014-to Present

References: Mrs. Beverly Zursiedel

Payroll Directors at Umholo

(011-***-**** Cell: 082-***-**** email: bev@ umholo.co.za

RESPONSIBILITIES: AT UMHOLO PAYROLL SERVICE, Ransburg

Receive all new Engagement packs and convert entity to employee on vip on daily basis, refer to HR where documentation is incomplete or correct.

Payroll processing for weekly, bi-weekly & monthly salaries.

Complete and capture all financial details for new engagements.

Ensure biographical data is loaded correctly.

Ensure payroll deadlines are met and adhered to.

Receive all terminations and process accordingly

Ensure actions are completed correctly, prior to loading on vip.

Receive all transfers and ensure they are loaded on vip.

Receive all CIS (change in status) forms and process accordingly.

Manage all changes / corrections to payroll.

Prepare monthly payroll for submission.

Monthly reconciliation of all payroll expenses.

Leave, overtime, expenses, bonuses, and bonus incentives and allowances.

Upload all salary payments into payroll.

Upload all leave input for payroll.

Process all amendments and changes.

Assist with leave reporting monthly.

Prepare and load EFT payments onto the banking system (Weekly and monthly)

Maintain filling & archives and ensure that filling is up to date.

Maintain proper filling system for monthly payroll report from vip.

Ensure all confidential information is kept secure.

Deliver, Receive & file mail

Distribute all payroll related reports and payslips timely.

Verify job confirmations and answering telephone calls.

Garnishee orders- receipt of instruction confirmation and terminations.

Attend to all payroll related queries, follow up and resolve.

Compiling of UIF terminations, certificate of service and withdrawals claim of provident fund.

Correcting validation errors for IRP5, s test runs.

Complete EMP201 on monthly basis.

Calculating of benefits.

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