Customer Information

Name: Nasser Faez Mohammed Al Kathiri

Mob: 050-******* / 056-*******

Email: ********@*******.***

Nationality : Yemen

Marital Status : Married

Date of birth : 19 May 1992

Profile Summery

A highly self-motivated, result oriented individual, ambitious, hard-working, committed, energetic with a can do attitude with ability to grasp new ideas and concepts, able to develop, innovate and create solutions to arising problems. Education

High School

Graduate IGCSE

Al Nahda National School

Al Nahda National School

IELTS

SKILLS

Excellent managerial with Customer Focus, Customer Service and Data Entry Skills.

Interpersonal Savvy, Problem Solving & Multi-tasking.

Listening, Phone Skills, Verbal Communication and Building Relationships.

Complaint handling & feedback management.

WORK EXPERIENCE

I. Company: Takatuf

Job Title: Volunteer (Customer service & Event Organizer) Duration: From 10 February 2010 to 8 March 2011

Responsibilities:

Attend Events, general customer inquiries; organize the events, and customer complaints.

Other responsibility includes:

Fulfills requests by clarifying desired information

Answers inquiries by clarifying desired information; researching, locating, and

providing information.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. II. Company: Formula 1 Yas Marina Circuit

Job Title: Volunteer (Fire Fighter & Safety F1 marshall) Duration: From 17 April 2011 to 20 December 2012 (1 Years) Responsibilities

To ensure the safety of the F1 drivers by checking the track before the race

and during the race.

To be ready for any emergency during the race like car accidents and if the

car starts to burn on fire.

working in team and ensuring everyone is on his spot and managing the race till the

end.

Provide on-the-job training for the new employees.

III. Company: Zone Parking Solutions (Mawaqif)

Job Title: Call Centre Agent

Duration: From 15 March 2013 till 30 March 2017

Responsibilities

Attends customers, answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction.

Other responsibility includes:

Provide on-the-job training for the new employees.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating

unresolved problems.

Fulfills requests by clarifying desired information; completing transactions;

forwarding requests.

Sells additional services by recognizing opportunities to up-sell accounts;

explaining new features.

Maintains call centre database by entering information.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Updates job knowledge by participating in educational opportunities.

Sells additional services by recognizing opportunities to up-sell accounts;

explaining new features.

Receiving huge number of calls in Mawaqif as dealing with different types of enquires and complaints ( permits, fines and Recharge Cards using the system interaction modules to Receive and call the customer.)

IV. Company: Department of transport (Mawaqif - buses) Job Title: Call Centre Agent

Duration: From 1

st

April 2017 till now

Responsibilities

Attends customers, answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction.

Other responsibility includes:

Provide on-the-job training for the new employees.

Answers inquiries by clarifying desired information; researching,

locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating

unresolved problems.

Fulfills requests by clarifying desired information; completing transactions;

forwarding requests.

Sells additional services by recognizing opportunities to up-sell accounts;

explaining new features.

Maintains call centre database by entering information.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Updates job knowledge by participating in educational opportunities.

Sells additional services by recognizing opportunities to up-sell accounts;

explaining new features.

Receiving huge number of calls in Mawaqif and buses as dealing with different types of enquires and complaints ( permits, fines, Recharge Cards, Hafalat Cards and bus timings using the system interaction modules to Receive and call the customer.)

ACHIEVEMENTS

Team management experience by getting the targets achieved through working on time

and under pressure

Decreased daily customer complaints by 20% per shift.

Reduced manpower during shift which did enable the company to reduce the total

manpower cost.

Awarded Employee of the month several times.

Passport & License Details

Passport No : 06082505

Expiry Date : 08/03/2021

PERSONAL DETAILS

Name : Nasser Faez Mohammed Al Kathiri

Date of Birth : 19th, May 1992

Nationality : Yemen

Marital Status : Married

Languages : English (V good), Arabic (V good) & Swahili (V good) Visa Status : Transferable

References available on request

Contact this candidate