FELICE WASHINGTON

**** ******* *****, *********, **. 37076

adhoke@r.postjobfree.com

615-***-****

www.linkedin.com/in/felice-washington

PROFESSIONAL PROFILE

An energetic leader seeking opportunities to improve patient outcomes and business operations through successful collaborations within cross-functional levels of an organization and external entities. Proven ability to tackle urgent business situations and put plans in place to work through and resolve issues. Healthcare Administrator with 20 years of experience in multiple areas of medical practice operations efficiency including process design and improvement, project management and application implementation, practice management, revenue cycle management, patient satisfaction, training, workflow and technology improvements, and quality payment program reporting.

PROFESSIONAL SKILLS

Medical practice operations, productivity, process design, and improvement, Analytical and problem-solving skills, Project management and implementation EMR and HIT applications SME, Coaching and training Multi-site operational efficiency, Fostering collaborative relationships internally and externally, Provider engagement Microsoft Office (Outlook, Word, Excel, PowerPoint), and Revenue cycle management.

EXPERIENCE

Internal Data Resources, Inc. Nashville, TN.

Project Manager (2019)

Successfully implemented Clearance RCM application for hospital system ensuring project deliverables while adhering to project timeline through data gathering, analysis, presentation, reporting, and logistical support using HL7 interface engines. Managed and lead multiple projects with competing priorities, weekly communication with delivery of executive summaries and progress reports to achieve the objective of the internal business and external client expectations.

Urology Associates, P.C. Nashville, TN.

Senior Project Manager (2008-2019)

Developed, defined, and documented policy and procedures related to daily business operations resulting in solutions to barriers to patient care, revenue cycle management, technology improvement, and training, across 13 locations for 45 providers and over 100 employees.

Executed, designed, implemented and managed multiple software application projects, and interfaces concurrently; ShoreTel, Allscripts PRO EHR, Allscripts PM, FollowMyHealth, Phreesia, PathGroup, MDL, TOLMARsync, and MediCopy, with an ability to adapt quickly to changing priorities, and scope of services, while ensuring timelines were not adversely impacted. Lead the practice through successful Medicare reporting resulting in over $1M in incentive payments for 45 providers over 7 years on multiple quality payment programs (MU, PQRS, MIPS, VBPM) to drive efficiency and quality patient care. Served as practice liaison maintaining strong working relationships with multiple internal and external partners, building trust and credibility by consistently meeting and exceeding expectations. Strategically and proactively determined resolutions to issues without direction to recommend intelligent solutions, to help solve problems and address changes.

Participated in the budgetary process to keep projects aligned with financial goals, resource allocation, and timeline. Engaged physicians and other clinicians through assessments, data analysis, and training serving as the SME on clinic operations, applications, process improvements, and quality reporting. Provided leadership, training, coaching, and mentoring to mid-level management.

EXPERIENCE

Office Manager (2004-2008)

Operational responsibility for business and clinical functions for multiple practice locations, while managing over 25 employees and providers to ensure maximum utilization of resources and efficient delivery of quality patient care. Provided solutions to challenges impacting provider and staff relationships, scheduling, patient care and access, process and facility workflows, and revenue cycle issues.

Monitored and resolved issues with the budget, schedules, supplies, compliance, and vendor relationships. Identified areas of improvement, determined process development and workflow. Performed employee evaluations, staffed offices, resolved conflicts, and forecasting complex resource needs. Collaborated with hospital staff on physician schedules, marketing, and contractual obligations.

HR Specialist, Compliance Officer & Credentialing Specialist (2002-2004)

Completed onboarding for physicians and employees on company benefits, policies, and compliance. Developed materials and trained providers and staff on HIPAA compliance program. Addressed physician and employee HR related matters with discretion and sensitivity. Credentialed over 50 medical staff members, across 10 office locations for multiple insurance companies, hospitals, and healthcare organizations.

Cleveland Clinic Cleveland, OH.

Team Leader (2000-2002)

Planned, designed, and implemented a multi-million-dollar Epic EHR migration for large academic medical center and clinics.

Received certification in Epic Cadence and Prelude applications, to independently build master files for over 20 departments, and templates for over 150 provider resources. Conducted training sessions for hundreds of providers and employees on use of the application. Served as a liaison between Epic, physicians, division leadership, hospital executives, and staff.

Supervisor of Pulmonary and Allergy departments (1998-2000)

Supervised front office workflow, and handled patient, employee, and physician related issues. Created and maintained physician and department schedules through coordination with hospital staff. Represented both departments at division meetings. Responsible for communicating and implementing key initiatives.

EDUCATION

MPA (Public Health Management) Cleveland State University

BS (Health Administration) Eastern Michigan University