Banker, Customer service, management, receptionist

Rita George Panos

Telephone: *********

Mobile: 055*******

E-mail:adhojx@r.postjobfree.com

Personal Information:

Marital status: Married

Nationality: Jordanian

Objective:

I am seeking position in a progressive organization which offers responsibility in return for enthusiasm innovation and a commitment and the ability to work with an ambitious team to achieving goals and business objectives.

Higher Education:

- B.Sc. Degree in Business Administration by the faculty of economic and administration sciences from applied science university Amman-Jordan, 1996

Award Received:

1. Product Awards 2009 ( Best customer service )

2. Industry Awards 2010 (Best customer service)

Career Summary:

- Dar Sara High Fashion LLC - from 10/09/2012 to 30/06/2017 Position:

- Customer Service Representatives

Responsibility:

1) Listening to the customer to provide the require service, explain the details of the product and trying to answer all the questions posed.

2) Carry out what the customer requests on time without delay. 3) Communicate with the customer with all the latest developments.

4) Solve any problem that is dealt with effectively. 5) Clear all office and financial transactions with the client. 6) Report to the management in all operations.

Previous Work Experience

1. International Bank of Qatar (IBQ) from:07/01/2007 to 22/03/2012

Position:

- Senior clerk – Treasury Back Office

Responsibility:

1) Deals types (SPT, FWD, FFB, FFP, CSX, CFX, IRL, IRD, OPT, NFD)

2) Autobahn, fiduciary Deals (Non Reuters Deal ) process 3) Islamic Banking transactions, commodities

4) Broker and Customer Deals

5) Maintenance of live deals-process and when they are closed- closure process, deal cancellation and deal amendment- process

6) Preparation of daily management reports overnight liquidity report, limit exception report, position report.

7) Morning rate and any change of the rate intraday –updating, timeline and department to be communicated.

8) Currency cut off

9) Confirmation matching process

10) Key files in the department (outstanding and closing files). 2. Doha Bank from : 01/11/2004 to 19/12/2006

Position:

Senior Clerk in this Department:

a) From 01/11/2004 to 15/03/2005 – Trade Finance Department

(collection section )

b) From 16/03/2005 to 19/12/2006 – Treasury Settlement Department in this sections:

- 16/03/2005 to 08/01/2006 – local stock market

- 09/01/2006 to 19/12/2006 FX & MM

3. Gulf investments Group (Brokers office in Qatar Exchange) from :01/08/1997 to 31/07/2004

Responsibility:

1- Customer service (clearing the work of customer ) 2- Organize the sales & purchase the share in the Back office. 3- Account section (in daily work to enter & issue cheques, daily vouchers belong of the customers )

Skills and Abilities:

Issue resolution, work management, Multitasking confident and motivated, creative, client relations, work under pressure, team skills, work fasting.

IT Skills:

Word, Excel, PowerPoint, internet, Email

Computer knowledge & Experiences:

Equation, swift alliance, louts note EBA (signature checker) Languages:

- Fluent in Arabic & English

Interest and Activities:

- Swimming, Dancing

References:

1) Habib B.B

Senior operations manager (IBQ)

2) Neelanshu Jamuar

Treasury operations Manager (IBQ)

Contact this candidate