Patrick J. Semtner

**** ****** ***.

Chattanooga, TN 37416

336-***-****

PROFESSIONAL SUMMARY

HR Leader with a strong drive for results and building relationships across all levels. Successfully support various levels of employees through multiple HR roles. Progressive thinker, demonstrating strong organizational, analytical, and communication skills. Professional mission is to partner with all aspects of the business utilizing a continuous improvement mindset. Passion and vision are centered in the design, development & implementation of performance improvement solutions; building and developing a world class team that derives a strong legacy for the future. Experience with INTERNATIONAL, CONSUMER PRODUCTS, AUTO MANUFACTURING, FOOD MANUFACTUARING, HIGHER EDUCATION, RESTAURANT/RETAIL AND FACILITY SERVICES.

EXPERIENCE

ABM INDUSTRIES 2016 - present Human Resources Director (HRBP) – Education Division Chattanooga, TN

Provide strategic human resource direction for a $7B business in the facility services industry for eleven Southeastern states. Responsible for the implementation and coordination of ABM human resource policies and practices through management of staff and in account locations within Education division. In addition, responsible for the implementation of salary programs for exempt and non-exempt personnel and for providing direction for the internal and external acquisition and retention of qualified personnel. Recommend annual salary ranges, counsel management and individual employees concerning salary and employment procedures, and administer the job evaluation system, performance appraisal program, and job posting process. Perform HR related training functions, participate in and coordinate the strategic succession planning process, and be accountable for State and Federal record keeping. Assists and advises division management on human resource management issues.

Monitors implementation of human resource policies and procedures in coordination with the ABM Corporate HR team; prepares and maintains hourly associate handbooks on policies and procedures, including languages as it pertains to accounts within division.

Directs the compensation program according to corporate guidelines and goals. Implements all annual updates of ABM compensation and employee benefit programs. Monitors job description and

performance evaluation programs and advises division management as necessary. Assures

compliance with federal, state and local regulations.

Monitors new employee orientation, training, and succession planning programs. Monitors Personal Development Plan (PDP); provides employee relations counseling & exit interviewing. Encourages Promotion from within the company.

Develops and assists with the implementation of employee retention programs.

Evaluates results of unit HR audits in relation to established goals. Recommends new approaches, policies, and procedures to effect continual improvement of efficiency of department and services performed. Communicates audit schedule to RVP(s), SRM(s), and RM’s. Prepares periodic reports to division management, as necessary or requested.

In coordination with the Division Training Director, monitors appropriate education, training and development programs. Administers the ABM educational reimbursement program.

Manages division bench and per diems for employees.

Advises division and account management on various activities designed to promote and maintain a high level of employee morale.

Determines and recommends a balanced employee relations program throughout all locations.

Provides advice and counsel to division management and to Senior/Regional Managers in handling difficult and sensitive employee relation’s issues. Protects the interests of the organization and the employee in accordance with appropriate company policies and governmental regulations. Reviews cases of serious violations of company rules governing employee conduct and recommends actions appropriate for conflict resolution, including disciplinary actions. Assures compliance with Collective Bargaining Agreements.

Projects a positive and professional image on behalf of the organization.

CAROLINA WEST WIRELESS 2015 - 2016

Human Resources Director Wilkesboro, NC

Provide strategic human resource direction for a $90M business across Western North Carolina including

10 retail locations, committed to providing customers with innovative technology including data and mobile services, the latest wireless equipment and competitive wireless plans that provide nationwide coverage.

Managed and deployed organizational structure, benefits and compensation philosophy and practices.

Development of core competencies that create high value and differentiates the organization from competition.

Created an organizational culture with shared values and beliefs of workforce.

Reduced call center turnover from 35% to 9%.

Helped to facilitate a more productive workforce by improving employee efficiencies.

ACUMENT GLOBAL TECHNOLOGIES 2014 - 2015

Human Resources Plant Manager Spencer, TN Provide strategic human resource direction for a $300M business. Came aboard with an entire new senior management team to make substantive organizational changes as a Change Agent.

Managed areas for manufacturing facility with employee relations, risk mitigation, recruiting, investigations, performance concerns, succession planning, performance management, training, compensation analysis, benefits administration and coaching and counseling.

Developed managers by providing resources, training, and coaching. Focus on performance management process of goal setting, setting clear expectations, effective feedback and reviews, management of poor performers and retention of top performers.

Oversaw skip level meetings process to enhance employee recognition and engagement.

Measured organizational HR productivity by considering unit labor costs.

COVENANT COLLEGE 2011 - 2014

Chief Human Resources Officer / Human Resources Director Lookout Mountain, GA Provide strategic human resource direction in higher education for 220 faculty and staff plus 600+ student workers.

Introduced and implemented core competencies to the college and aligned them with mission, vision, goals job descriptions and performance management.

Headed up benefits committee.

Participated on Advisory Board for human resources and finance to the board of directors.

Analyzed and identified the need for and availability of student workers so that the college could meet its objectives.

SADLER’S SMOKEHOUSE, LTD 2008 - 2011

Sr. Human Resources Director Henderson, TX

Provide strategic human resource direction in a 300+ team member food manufacturing facility.

Managed client areas with any employee relations issues, corrective actions, staffing, motivating, coaching, investigations and separations.

Coordinated two reductions in force (RIF) including employee selection, manager training, HR

training, adverse impact analysis.

Part of team that acquired a family owned business and restructured it to be sold as part of an investment group.

Evaluated internal strengths and weaknesses in an audit of the current organizational positions.

Conducted an organizational capabilities inventory.

SEMTNER GROUP, LLC 2007 - 2008

Owner / Managing Director Chattanooga, TN Provide executive search and strategic human resource consulting for multiple markets and industries with a reputation of excellence.

Assisted smaller companies with benefits design, compensation analysis, employee handbooks, policies and procedures, safety and compliance issues.

BARRY CALLEBAUT / BRACH’S CONFECTIONS, INC. 1997 - 2007

Director of Executive Recruitment Chattanooga, TN Center of Expertise (Shared Service Center) for North America, Mexico and Canada

Human Resource Director (3 plants and corporate office) Human Resource Director for Direct Store Delivery

Recruiting Director

Provide strategic human resource direction while being promoted up the organization.

Managed requisitions for all employees for North America, Mexico and Canada for 8,700 associates.

Conducted job analysis and subsequently created and updated job descriptions for all positions.

Created Job Safety Analysis sheets for safety refreshing and training purposes for each position on the manufacturing floors.

CRACKER BARREL OLD COUNTRY STORE, INC. 1988 - 1997

Director of Employment Lebanon, TN Director of Recruiting (Field)

Sr. Management Recruiter Management Recruiter Manager in Training

Provide strategic recruiting direction while being promoted up the organization.

EDUCATION

CUMBERLAND UNIVERSITY Lebanon, TN

Master of Science in Human Relations

UNIVERSITY OF ILLINOIS Urbana / Champaign, IL

Bachelor of Business Administration

ILLINOIS CENTRAL COLLEGE East Peoria, IL

Associate of Business Administration

CERTIFICATIONS

- SPHR, Senior Professional in Human Resources

- SHRM-SCP, SHRM Senior Certified Professional

- LOMINGER, Leadership Architect 101

- CCP, Certified Compensation Professional

- CBP, Certified Benefits Professional

- GRP, Global Remuneration Professional

- DEVELOPMENT DIMENSIONS INTERNATIONAL, Targeted Selection: Interviewer Trainer, Targeted Selection, Program Manager

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