Admin Clerk, Client Liaison Officer
Resume:
Curriculum vitae
*.
SURNAME :
SELEBANO
*.
FIRST NAME:
TSHOLOFELO PRESCETIA
3.
DATE OF BIRTH:
4.
NATIONALITY:
SOUTH AFRICAN
5.
IDENTITY /PASSPORT NO:
6.
RACE:
AFRICAN
7.
GENDER:
FEMALE
8. CONTACT NUMBER 074*******
9. EMAIL ADDRESS: adhof8@r.postjobfree.com
10.
EDUCATION and QUALIFICATIONS:
Institution:
Tlotlanang High School
Date:
1999
Degree(s) or Diploma(s) obtained:
Senior Certificate
Institution:
Richfield Graduate Institute of Technology, previously PC Training
Date:
2017
Degree(s) or Diploma(s) obtained:
Bachelor of Public Management
In progress
Modules:
Information Systems 511& 512
Communication 500
Public Management 511& 512, 621
Introduction to Economics 511
Public Sector Economics 512
Introduction to Politics 621
Local Government Management 621 & 622
Public Management 621& 622
Fundamentals of Research 500
Human Resource Management 621
Public Human Resources Management 622
Project Management 600
Public Law 600
Public Management 731 & 732
Local Government 731 &732
Public Sector Finance 700
Ethics- Public Sector 700
Research Project 700
11.
LANGUAGE SKILLS:
Language
Reading
Speaking
Writing
English
Good
Good
Good
Tswana
Good
Good
Good
Afrikaans
Fair
Fair
Fair
Sotho
Good
Good
Good
12.
OTHER SKILLS:
Attention to detail
Adequate knowledge of SAQA and the NQF
Knowledge and experience in generating unit standard qualifications
Ability to work with a range of stakeholders
Research skills
Specific knowledge of action-oriented learning model
Monitoring and evaluation skills
Effective conceptual and communications skills
Advanced computer skills (Word. Excel, Power Point, Project)
Knowledge and experience in learning material and resource design
Self-management skills
Solutions-oriented and resourceful
Organisation skills
Interpersonal skills
Problem solving
Calm under pressure
Innovative
13. EMPLOYMENT DETAILS:
Name of Organization South African Qualifications Authority
Position Held Admin Clerk: Deferred Applications
Duration April 2015 – 30 September 2019
Duties:
Prepare and analyse received non–compliant applications
Pre-process the applications
Check and verify received batches to prevent duplicate payments for refunds purposes.
Compile a spreadsheet for all non-compliant applications
Record, manage and verify all received non-complaint applications
Draft requisitions for all declined applications
Send message and email notifications to clients informing them about their declined applications.
Verify banking details for refunds purposes, check if the details submitted by clients and IT department correspond
Collate and compile statistics as and when required by Line Manager
Provide support to the CSA, Evaluation and Verification teams
Provide feedback on refunds and declined applications to internal and external clients
Update Stats
Draft letters, and post non-compliant applications to clients.
Name of Organization South African Qualifications Authority
Position Held Admin Officer : Contact Centre
Duration March 2013 – 31 March 2015
Duties as a Admin Officer: Contact Centre
Receive visiting clients
Receive hand delivered mail
Effectively communicate to establish special client needs and manage client expectations
Ensure follow up of enquiries and the resolution of issues in an amicable and efficient way
Provide application information and guidance to understand and execute requirements
Assist Applicants and Qualification Holders who wish to use the Guest Work station(s)
Prompt and high quality responses to e-mail enquiries received in the directorate e-mailboxes
Provision of an acknowledgement letter to ‘walk-in’ clients
Facilitate ensuing client inquiries (e.g. follow up status of applications)
Bringing requests for 48-hour express priority applications to the attention of the Administration officer: Front Desk without delay
Identify appeal and correction cases that may be handled effectively immediately
Administer personal collection of results (Call the applicant or qualification holder, and inform them of the availability of their results)
Evaluation of foreign qualifications
Data analysis
Make appropriate notes on the electronic binder
If it is a new inquiry, or one for which an application is still to be received, give a clear response, and attach all documentation that will assistant the enquirer
If it is an existing case, verify the status of the application from the system, and respond accordingly
Respond to / refer e-mails received in, and adhof8@r.postjobfree.com
Respond to all e-mails within 48hrs
Keep statistics of the number of e-mails received on each day
Escalate e-mails that I cannot deal with to the supervisor
Duties as a Registration Clerk (Data Capturing)
Register applications (allocation of files numbers, capture data
Scan and upload selected documentation according to procedures and instructions
Prepare and populate files as required.
Creation of appropriate proofs of payment lists for submission to Admin Officer Registrations
Safe-keeping of original documents received
Updates on DMS and CWS electronic binders to indicate completion, ongoing transactions and relevant data
Initial screening of documentation to ensure completeness
Name of Organization SAQA
Position Held Client Liaison Officer
Duration 01 February 2008 – 30 May 2011
Duties as a Client Liaison Officer
Receive visiting clients
Receive hand delivered mail
Effectively communicate to establish special client needs and manage client expectations
Initial screening of documentation to ensure completeness
Provide application information and guidance to understand and execute requirements
Assist Applicants and Qualification Holders who wish to use the Guest Work station(s)
Initial screening of documentation to ensure completeness
Provision of an acknowledgement letter to ‘walk-in’ clients
Facilitate ensuing client inquiries (e.g. follow up status of applications)
Bringing requests for 48-hour express priority applications to the attention of the Administration officer: Front Desk without delay
Evaluation an verification of foreign qualifications
Identify appeal and correction cases that may be handled effectively immediately
Administer personal collection of results (Call the applicant or qualification holder, and inform them of the availability of their results)
Place the envelope in the cabinet reserved for personal collections in numerical order
Make appropriate notes on the electronic binder
Duties as a Contact Center Agent
Inbound Calls, Outbound Calls,
Receive calls to the Contact Center and
Provide application information and guidance to understand and execute requirements
Responding to messages left in the voice mail box, Respond to all telephone messages within 24hrs
If it is a new inquiry, or one for which an application is still to be received, give a clear response, and attach all documentation that will assistant the enquirer
If it is an existing case, verify the status of the application from the system, and respond accordingly
Respond to / refer e-mails received in, and adhof8@r.postjobfree.com
Respond to all e-mails within 48hrs
Keep statistics of the number of e-mails received on each day
Escalate e-mails that I cannot deal with to the supervisor
Organization Planet Fitness
Position Held Receptionist / Welcome Desk Agent
Duration 2007 October– January 2008
Duties as a Receptionist:
Taking calls
Screening the calls that come to the boss
Keeping track of correspondence
Taking care of visitors
Arranging meetings and taking care of cancellations
Taking minutes, dictation and other such tasks
Duties as a Welcome Desk Agent:
Register applications
Safe-keeping of Petty cash
Keep stats of all incoming clients and calls
Allocate walk-in clients to Sales and Life-style departments
Monitor and maintain the reception area
Planning and organizing of events
Organization Caborounding Caterers
Position Held Personal Assistant
Duration 2005 – 2007 March
Duties as a Personal Assistant:
Reading, monitoring and responding to the email on behalf of the Manager / Owner
Answering phone calls and handling queries
Organizing travel and preparing travel itineraries
Planning, organizing and managing events
General administration duties
Keep diary updated and provide reminders of impending deadlines.
Organization Intatakusa Consulting
Position Held Data Capturer
Duration 2004 February- 2005 February
Duties as a Data Capturer:
Answering phone calls and handling queries
General administration duties
Verifying and screening of information
Loading of information onto the system
Capturing information on MS Word, Excel, Access on Daily basis
Quality reviewing of weekly data
15.
REFERENCES
NAME AND SURNAME
DESIGNATION
CONTACT NO
WORKING RELATIONSHIP
Natina Mpahlwa
AD:Client Support
Former Line Manager
Mavis Mpogeng
AO:Evaluations andComparisons
Former Line Manager
Puseletso Puso
AO:Verifcation of Foreign Qualifications
Former Line Manager
Contact this candidate