Digital Marketing Customer Care

WORK EXPERIENCE

Marketing Associate

Ecobank Nigeria - Lagos

July 2019 to March 2020

• Preparing, planning and project managing the publication of all publicity material to maximise brand promotion.

• Creating marketing campaigns and working with the company's external PR agency to see them executed.

• Creating and developing new innovative ways to communicate the company message to their existing customers.

• Contributing to the annual sales and marketing plan.

• Planning and project managing marketing events and evaluating their success.

• Evaluating the effectiveness of all marketing activity.

• Developing and implementing an internal marketing programme.

• Supporting the marketing manager in day to day marketing activities.

• Plan, develop and deliver campaigns as agreed within timescales. Flight and Accommodation Consultant

Flygo Travels - Lagos

2018 to 2019

FLYGO TRAVELS (Lagos, Nigeria)

Responsibilities:

• Research, explore and study different travel destination options

• Research destination and travel prices, customs, weather conditions, reviews etc.

• Research and study clients' specifications and wishes IFEANYI

SAMUEL

OHAECHESI

03, Gani Aminu close, Ayobo-Ipaja, lagos E-mail adhobu@r.postjobfree.com, adhobu@r.postjobfree.com Lagos, NG

adhobu@r.postjobfree.com

070********

To aim for excellence and precision at all times in all positions and proficiency, to work with full dedication, enthusiasm, existing staffs and facilities present in the organization, contributing the best of my knowledge, ability and quota, so as to improve the organization objectives and achieve managerial goals, objectives and targets of the organization. Willing to relocate: Anywhere

• Suggest suitable travel options that best suite clients' needs

• Plan and organize travels

• Book tickets, reserve accommodation, organize rental transportation

• Inform clients and provide useful travel material such as guides, maps and event programs Customer Care

Jagged Resources Limited - Lagos, Nigeria

2017 to 2017

• • Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Computer Operator

FAVORS CAFE - Lagos

2015 to 2016

Lagos, Nigeria)

Responsibility: •

• Assist customers when they have trouble or questions using computer software's such as Microsoft Office, Adobe software and all software that are being used in the cyber cafe.

• Provide services such as encoding, printing, downloading and all other operations provided by the cafe. Must have primary knowledge of computer maintenance and software installation.

• Troubleshoots different kinds of computer programs, hardwares and softwares.

• Provide excellent customer care.

• Time customers of the number of minutes or hours they will use the computer or internet. EDUCATION

Advanced Diploma / Associate Degree in G.D.S

Dhaewood Aviation Business School - Lagos, NG

2018

Diploma in Desktop Publishing and computer Networking Chrish Computer Institute - Lagos, NG

2015

Certificate

Bolthine College - Lagos, NG

2014

SKILLS

MARKETING (Less than 1 year)

TIME MANAGEMENT (Less than 1 year)

AMADEUS (1 year)

microsoft office (1 year)

corelDraw Graphics Design (Less than 1 year)

website Development (1 year)

Customer Service

Digital Marketing

Social Media

computer skills (3 years)

data entry (1 year)

google suite (1 year)

Adobe

ADDITIONAL INFORMATION

Skills

• Highly creative, initiative and innovative

• Ability to work with little or no supervision

• Ability to work as a team

• Time Management

• Communication

• Computer Literate (Microsoft Offices, Graphic Designs, Digital Marketing)

• Flight (G.D.S. Amadeus) and Accommodation Reservations. DETAILS:

Religion: Christianity

State of Origin: Imo State

L.G.A Okigwe

Disabilities: None

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