ABHILASH. V.V
Dubai (UAE)
Mobile: 009**-*********
E-mail: adhobs@r.postjobfree.com
CAREER OBJECTIVES
A self-driven individual, competent and values the virtue of integrity, who is ready to comply with the industries rules and regulation to towards achieving the zeal goal stated by the company, improving my weak areas to make them my strong points. Ready to raise my knowledge and skills, so as to attain more experience that is relevant to my duties, profession and remain important towards the company’s achievements.
SUMMARY OF QUALIFICATIONS.
9 years’ experience in supervisory level and a total of 12 years’ experience in the Hospitality Industry.
Through knowledge of methods of cleaning rooms, public areas and laundering.
Great knowledge of the proper use and storage of cleaning chemicals.
In depth ability to select, train, evaluate, motivate and discipline as needed.
Great working knowledge of material control to include purchasing requisitions and departmental supplies.
Remarkable ability to lead, guides, direct, develops, and motivate people at all levels.
Excellent interpersonal, customer service, team building and problem solving skills.
In-depth ability to speak, writes, read, and understand English.
Uncommon ability to calmly handle difficult situations.
WORK EXPERIENCE
From August 2020 to Present- Cleaning Supervisor
Delight International Facility Management.
Key responsibilities include:
Report to Facilities Manager on work progress and issues on a daily basis
The role will cover Security, Cleaning, Pest Control, Concierge and any other non-technical activities delivered as part of the service offering.
Supervise the daily activities of team. Ensure optimal use of manpower and resources.
To respond in a prompt and efficient manner to all reactive issues and call center requests.
Compile daily inspection checklist to monitor standard of work and completion to the schedule
Administration and clerical responsibilities as required by job.
Ensure the provision of a safe and healthy working environment for all personnel.
Ensure the correct and economical use of cleaning agents and their safe storage and that the all day to day maintenance is reported promptly and followed up.
2019 June to February 2020: Senior Soft service supervisor
Enova Facility Management (Ferrari world Abu Dhabi)
Abu Dhabi UAE.
Key responsibilities include:
Report to Facilities Manager on work progress and issues on a daily basis
The role will cover Security, Cleaning, Pest Control, Concierge and any other non-technical activities delivered as part of the service offering.
Supervise the daily activities of team. Ensure optimal use of manpower and resources including sub-contractors and their staff.
To respond in a prompt and efficient manner to all reactive issues and call center requests.
Compile daily inspection checklist to monitor standard of work and completion to the schedule
Administration and clerical responsibilities as required by job.
Ensure the provision of a safe and healthy working environment for all personnel.
Ensure the correct and economical use of cleaning agents and their safe storage and that the all day to day maintenance is reported promptly and followed up.
2017 January to December 2018: HK Head Supervisor
Kempinski hotel mall of the emirates
Dubai, Uae.
Key responsibilities include:
Assist the asst. Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
In the absence of Assistant Manager Assist with overseeing Housekeeping operations.
Assign tasks to the Housekeeping Supervisor and Room Attendants and show presence on the ‘floors’.
Check the maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly.
Ensure the correct and economical use of cleaning agents and their safe storage and that the all day to day maintenance is reported promptly and followed up.
Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules.
Responsible for implementing trainings of all team members and ensure they understand the purpose of their role and standards required.
2015 January to 2017 January: HK Departmental Trainer
Kempinski hotel mall of the emirates
Dubai, Uae
Key responsibilities include:
●Define the training needs of the department based on guest feedback, observation, associates feedback, LRA & CSS reports.
●Submit attendance and deliver trainings regularly.
●Responsible for new joiners and prepare monthly training plan.
●Help set standards as required.
●Initiate cross training based on talents within the department.
●Evaluate the effectiveness of training through follow up.
2013 January to till 2015 January: Housekeeping supervisor
Kempinski hotel mall of the emirates
Dubai, Uae
Key responsibilities include:
●Direct, guide and delegate the team in ensuring that all guest rooms’ hotel floor corridors are maintained to the highest standard of cleanliness and tidiness for the safety and comfort of all guests at all times.
●Assist in the job training, maintain grooming, conduct standard of performance and ensuring staff acts according to hotel rules and regulations as well as the established policies and procedures.
●Proper room assignments, full accomplishment of rooms, allocation of extra duties to the number of rooms, considering necessary changes for staff section to cope with sudden check in/ out.
●Ensure staff follows room cleaning priorities, utilizing standards correctly and the room status is reported if discrepancy arises.
●Inspect all allocated rooms prioritizing on early check in and VIP, corridors, pantries and emergency stair cases.
●Planning together with the Management for spring cleaning and other special work.
●Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives.
2009 August to 2012 December: Room attendant
Kempinski hotel mall of the emirates
Dubai, Uae
Responsibilities
Responsible for cleaning all guest rooms assigned
Offer all possible assistance to a quality service to guests
Report Lost & Found property to housekeeping office
Does turn down service for all guest’s rooms assigned
Assist on other floors and sections when requested
Flexible to work different shifts & assumes other duties assigned
Maintains all housekeeping equipment’s clean in good working condition
2006 June to 2009 July: Room attendant
Chelsea tower hotel
Dubai, Uae
July 2005 to Feb 2006: Room attendant
Hotel Days inn
Mumbai, India
CERTIFICATES OF ACHIEVEMENTS
Train the trainer certificate march 2015
Clean Middle East Best Supervisor Award 2014
DNA Champion (Nominee) for the month of February 2014
Supervisor of the month September 2013
Supervisor of the month February 2013
Champion service provider (Nominee) for the month of July 2010
Honesty champion for the month of October 2009
CAREER RELATED TRAINING
Kempinski Train the Trainer certified
Lobster ink training program
Leadership skills
Peak Performance
People Business Modules – Basic Fundamentals
Kempinski Leadership Training
Complaint Handling
Effective Communication Skills
Coaching & Mentoring
Problem Solving & Decision Making
Situational Leadership
Time Management
Kempinski DNA
Kempinski k Flair
Opera PMS
Triton/
Staff Appraisals / TTTT Time to talk together
Chemical Handling
Equipment Handling
PERSONAL AND PROFESSIONAL ACHIEVEMENTS
Train all the Housekeeping staff minimum 3 hours per month
Supervisor board meeting all the CEO of Kempinski
Gm’s Roadshow all the General Manager of Kempinski
Projects during low Occupancy and task everyday
Royal members of the Middle East and UAE
Refurbishment projects.
Task Force during the Pre-opening of Marsa Malaz Kempinski Doha.
EDUCATION QUALIFICATIONS
Completed course in FOOD AND BEVERAGE SERVICE AND CATERING TECHNOLOGY from Board of Technical Education Kannur Kerala India Academic 2003
D.C.A Diploma in Computers Application L.B.S Center for Science and Technology
Kannur Kerala India Academic 2002
+2 Intermediate Board of Education Kerala India Academic in 2000
PERSONAL ATTRIBUTES
Resourceful person
Excellent communication & organizational skills
Willing to learn and work under pressure & having team spirit
Responsible & knowing how to priorities my work
Always willing to take up new challenges (Multitask)
Able to work efficiently in a team
DECLARATION
I hereby declare that the above information and particulars to the best of my knowledge and belief.
Abhilash V V