P a g e *

Ervis Elmadhi

Contact: (965-****-**** Email: adhobf@r.postjobfree.com

PROFESSIONAL SUMMARY:

A skilled communicator; able to maintain cultural sensitivity; establish rapport in a diverse set-up to build a cohesive unit. Ability to truly understand the vision/mission of the organization, backed by a professional and proactive approach towards delivering objectives on ground. Demonstrated high levels of energy and confidently leading teams in delivering unmatched costumer service. An infectious enthusiasm for sales&marketing has assisted my team in bringing greater efficiency. Handled high-stake, time sensitive projects with a keen eye on details; established robust processes to support the business by incorporating day to day learnings. Drive to go the extra mile for costumers and colleagues alike has been recognized by my contemporaries. EMPLOYMENT EXPERIENCE:

STORE MANAGER (June 2019-Present)

EARTH ROASTERY, KUWAIT

Key Responsibilities:

Strategically manage day to day operations

Assist in recruiting, orient & motivate employees

Plan work schedule, assign tasks appropriately to teams

Manage stock, control & reconcile with inventory system

Prepare store budget concerning supplies.

Maintain standards of health, safety & security in accordance with ministry guidelines

Initiate, coordinate & enforce optimal operational policies & procedures

Setup store layout and ensure space utilization

Produce statistical reports of sales based on brands and stock movement

Set up a new menu, design menu template

Coordinate with vendors order-receive supplies

Major Accomplishments:

Setting a new standard in Customer Service and Upselling resulting in 30% improvement in the first 3 months

Introduced scheduling of coffee beans delivery which resulted in smooth and coordinated functioning between sales, drivers & roasting process

Improved health and safety standards in the central roastery by providing employees proper safety equipment, first aid kits

Restructured the costing of new supplies based on market standards

Changed 90% off Supplies payment on credit and setting the 25-th of each month to complete every transaction.

Scheduled a monthly supply, increasing efficiency by 85%.

Introducing the Earth Roastery Manual for daily, weekly and monthly operations, resulting in improvement in operational activities

Introduced events checklists, reducing preparation time by 50%

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Sales&Marketing Supervisor (November 2017 – April 2019) Promo Art Advertising, Doha Qatar

Key Responsibilities:

Assist recruiting, objective setting, coaching, performance monitoring of sales and marketing representatives

Dividing market areas, assigning sales representatives in their individual markets

Track weekly, monthly, and quarterly performance and sales metrics

Prepare marketing strategy and write action plans to attain specific objectives.

Identify market trends, suggest system improvements to achieve the company’s marketing goals

Monitoring sales of individual markets and finding new ways to boost sales

Maintaining relationships with important clients by making regular visits

Communicating Marketing Plans

Handling Social Media, public relation efforts, indoor content marketing. Major Accomplishments:

Implemented a daily meeting with both marketing&sales team to discuss, updates and challenges increasing productivity by 25% in the first month.

Changed all merchandizing displays in all Al-Meera markets which resulted in a 30%increase of overall space and a growth of 15% of overall revenue in the first 3- months.

Implemented individual/team goals resulting on, better workflow and motivation towards achieving those goals.

Introduced racking system in central warehouse increasing storage capacity by 540ft

Reduced time spent on inventory by 20% by reorganizing physical storage of supplies.

STORE MANAGER (May 2015 –October 2017)

Sophie Café, Tirana Albania

Key Responsibilities:

Assist in recruiting, orient & motivate employees

Create effective schedules to ensure the bar is well staffed during peak hours

Manage Business aspects of the place, liquor license, suppliers’ contracts/schedules in line with the current legislations

Ensure Company Health, Hygiene Safety Policy is always meet

Coordinate playlist, entertainment ensuring correct volume and lighting are always kept

Extensive knowledge of liquor, bartending and service protocols

Submit progress reports on a weekly & monthly basis to Owners for review and analysis of operational activities

Ensure that all statutory, legal and internal requirements are met based on company policy & standards

Generate departmental Standard Operating Procedures (SOP) to streamline and improve existing processes

Handling social media accounts and receiving reservations for events. Major Accomplishments:

Coached all staff members on upselling and suggestions, bringing 30%increase in revenue in the first 2-months.

Implemented Pre-Shift meeting which resulted in providing better service and customer satisfaction

Redesigned the drinks Menu, bringing a different line of cocktails that suited the atmosphere of the place, increasing cocktail orders by 50% in the first month

Implemented happy hours on the slow days, increasing revenue by 20%

Implemented Combo orders on morning shift, boosting sales by 10% the first 2-weeks.

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STORE SUPERVISOR (March 2013 – April 2015)

Mulliri I Vjeter -Albania

Key Responsibilities:

Ensure opening/closing tasks are completed quickly and correctly to prepare for the next day of operation.

Oversee the bar and manage other baristas to ensure a high level of service and masterful drink preparation.

Manage labor, create schedules, and make sure enough staff is always available to satisfy all guests.

Take drink orders during busy times, prepare special drinks, and serve them professionally and quickly.

Compile sales reports for bar owner on a monthly basis.

HEAD BARISTA-STORE SUPERVISOR (September 2011 – February 2013) Mon Cherie Café Tirana-Albania

Key Responsibilities:

Making drinks and having an extensive knowledge of drink recipes, assist in taking orders and serving customers, restocking supplies as needed.

Oversee the running of the bar, making sure that complaints and disturbances are dealt with in a polite manner.

Making sure the bar is clean, tidy and well organized, even during busy periods.

Order stock-supervising deliveries

HEAD BARISTA (March 2010 – August 2011)

Prince Café -Tirana/Albania

EDUCATIONAL QUALIFICATION:

Master of Teaching in Primary/Secondary Education – “MOT” (2016 – 2018) University of Tirana-Albania

Bachelor’s in Language&Literature (2012 –

2015) University of Tirana-Albania

Senior Secondary Certificate (2010 –

2012) Alexander Moissi High School-

Kavaja/Albania

AWARDS & TRAININGS RECEIVED:

NEW MANAGER FOUNDATIONS-PROJECT MANAGEMENT INSTITUTE

University of Cambridge-PET- (Pre-eliminary English Test).

Training Sessions-LAGS-Grading System-Kuwait

Training Sessions-Leadership&Development-Albania

Training Session-Bussines Management-Albania

COMPUTER SKILLS:

Proficient skills in Microsoft Office suite (Excel, Word, PowerPoint, Outlook, Visio etc.)

Practical knowledge Adobe Photoshop/Ilustrator

Extensive Knowledge off XERO/QUICKBOOKS/FRESHBOOKS-Accounting Software

In depth knowledge of Shopify/Wordpress/Wix/SquareSpace

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