Melissa Seward

** ***** **** *** **, Harpursville, NY 13787 607-***-**** adho4n@r.postjobfree.com

Relocating to 354 Raby Road, Sweetwater, TN 37874 (November 2020)

Objective

Administrative position with focus on Client Relations

Education

ASHWORTH COLLEGE, GEORGIA – CONTINUING EDUCATION

Bachelors of Science in Healthcare Management

ASHWORTH COLLEGE, GEORGIA 3-29-2019

Associates of Science in Human Resource Administration

Skills & Abilities

ADMINISTRATIVE

-Prepare, proofread and format correspondence

-Designed surveys, tracked responses, and generated data reports

-Prepare reports, letters, spreadsheets and invoices

-Provide information to employees and/or retirees by telephone, written form, email, or in person

PERSONAL

-Always respecting the privacy, dignity, needs and beliefs of colleagues

-Willing to undertake training as required to ensure effective and efficient use of resources

Experience

ACCOUNT PROCESSOR – WIND DOWN/DENIALS TEAM 09/14/2020-PRESENT

-Reviews denied claims for accurate processing and performs effective follow up with third party billers for denials and underpayments.

-Uses denial work lists, contacts payers for claim status and re-bills, corrects claims as necessary.

-Initiates contact with third party payers as indicated.

-Reviews claims and payments to ensure correct reimbursement from third party payers based on the knowledge and understanding of charge entry.

-Documents thoroughly any action taken on encounters in Soarian Financials.

-Recommends and forwards refund requests for approval and processing.

-Updates patient registration as necessary to ensure that the proper insurance is billed timely.

-Reports to work on time as scheduled and follow safety rules and regulations.

-Maintains patient and employee confidentiality.

ADMINISTRATIVE ASSISTANT *TALENT AQCUISITION UHS 12/2019-09/14/2020

-Handled workplace topics, activities, or problems with co-workers professionally

-Performed secretarial tasks of a confidential nature including but not limited to producing offer/acceptance/general letters, reports, and memorandums via the computer; makes photocopies, files, distributes mail, updating postings on boards.

-Maintained department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel.

-Greeted visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.

-Prepared various recruitment/employment reports by collecting information from HRIS and other various systems.

-Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

-Set up and maintained paper and electronic filing systems for records, correspondence, and other material.

-Created ID badges, and prepare and review pre-employment paperwork packets with new hires.

-Assisted Recruiters with background checks and /or license/certification verifications.

-Helped in the preparation of employees’ employment file for Federal and/or State agency audits.

-Completed bank mortgage/employment verifications.

-Employee Engagement Committee

-Service Awards Dinner Committee (Chairwoman)

BENEFITS ASSISTANT UHS 2017-12/2019

-Handled workplace topics, activities, or problems with co-workers professionally

-Performed tasks as directed by Management in pursuit of the business goals

-Maintained and follow up with tuition reimbursement for employees furthering education

-403B Loans Processing

-Maintained records and billing for Retiree Health Insurance

-Maintained and processed employee HRA Wellness completion forms and payments

-Employee Engagement Committee Member

-Service Awards Dinner Committee (Chairwoman)

-Wellness Committee Member

-Rewards & Recognition Committee Member

REFERRAL SPECIALIST UHS 2009-2017

-Organized medical records and booked specialty appointments for patients as required

-Contacted Insurance’s for authorizations and/or appeals

-Organized and booked specialty care appointments for patients as required

-Sent out appointment and general correspondence letters to patients

MEDICAL RECEPTIONIST UHS 2007-2017

-Acted as a back up to office lead and covered job duties while absent

-Facilitated effective communication between patients and members of the primary health care team

-Assisted other departments within UHS with front desk coverage as needed

-Performed any administrative tasks as directed by the Doctors as needed

-2013-2016 Prepared monthly agenda and followed up on action items

-2008-2015 Prepared monthly next available reports in a timely manner with accuracy

Transferrable Skills Acquired

-Knowledge of medical terminology

-Knowledge of Microsoft Office – Word, Excel, Outlook and PowerPoint

-Ensure accuracy and completion through follow up and strong attention to detail

Contact this candidate