MONICA D. ROWE

** ****** ****, *********, ******* 30016 * 470-***-**** (C) * adho3h@r.postjobfree.com

OBJECTIVE

Dedicated professional seeking a new and challenging position that requires my knowledge, expertise, and experiences as a foundation on which to build an extensive understanding of all areas of business.

HIGHLIGHTS

*Administrative Support *Strong interpersonal and communication skills *Detail – oriented with emphasis on accuracy and quality *Proficient in Microsoft office *Team leadership/ Team player *Customer Service Skills *Multi-tasking ability *Works well under stress *Typing 55+ wpm *10-key 10,000 kph *Experience in document scanning *Ability to organize, coordinate and prioritize work to balance multiple projects and deadlines *16+ yrs. in healthcare/administrative industry

PROFESSIONAL EXPERIENCE

Caduceus USA: 535 North Central Avenue, Hapeville, GA 30354 09/2019-Current

Hapeville, GA

Exam Administrator/Case Management

• Establish contracts with clinics within the Caduceus Exams National Network of providers.

• Schedule routine clinical services with healthcare practitioners.

• Quality assurance of medical exams to ensure services were performed according to our clients’ expectations.

• Maintains an open line of communication that enable the workflow process to function efficiently on a day to day basis.

• Ensuring a positive experience at every touchpoint by resolving problems quickly and initiate changes as needed.

• Maintains all patient results in a digital record management system (EMR).

• Sends medical determination to external clients.

• Timely responsiveness to internal and external customers.

• Communicates effectively with internal and external clients.

• Bills clients monthly and posting payments in the accounting management database.

• Collaborates with administrators to create strategic goals and operating plans that will improve the overall workflow process.

• Time management skills

InGenesis, Inc.: 10231 Kotzebue St., San Antonio, TX 78217 06/2017-06/2018

Contractor for Federal Occupational Health Worked Remotely

Medical Records Data Entry Clerk

Entered data into designated FOH MIS systems.

Reviewed medical records and x-rays and prepared these records for archiving following Medical Records Archiving Policies and Procedures.

Records, creates, transfers files and prepared medical records and x-rays for processing or shipping.

Processed requests for medical records and x-rays from OHCs, agencies or employees.

Communicated with OHCs, and others regarding medical records, archiving, retrieval, and storage issues.

May assist with other data entry and administrative duties as required.

STG International, Inc.: 99 Canal Center Plaza, Ste. 500 Alexandria, VA 22314 12/2007-02/2017

Contractor for Federal Occupational Health Atlanta, GA

Administrative Assistant

Provided administrative and clerical support to FOH staff which may include both Federal employees and Contractor staff.

Maintained office files for assigned work, and ensure information is readily available for retrieval.

Typed a variety of memorandums, letters, reports, and other documents as requested, utilizing Microsoft applications.

Coordinated and implemented a broad range of duties vital to the operation of FOH including but not limited to secretarial, receptionist, and clerical tasks, office equipment management and operations, administration, conference and meeting planning, information and data processing including generating reports, mail distribution, photocopying, faxing, records management, telecommunications management, facility usage and space issues, supply distribution, preparation and analysis.

Aerotek Scientific: 2180 Satellite Blvd., Ste. 320 Duluth, GA 30097 11/2003-05/2007

Contractor for ATHEROGENICS, INC. Alpharetta, GA

ASSOCIATE CLINICAL DATA COORDINATOR

Maintained and tracked Case Report Forms (CRFs) through state-of-the-art office equipment & systems, including database applications and applications for the development of Case Report Forms.

Created, issued, and tracked discrepancies by updating the clinical study database in accordance with Data Clarification Forms (DCFs). Performed data listing review and ran validated edit check programs.

Experienced with Clintrial Data Management System, Open Text Livelink and all Microsoft Office programs.

Performed Quality Control pre-audit for AGI-1067-048 phase II (ALPS PLUS=Assessment of Lipoprotein Profiles with AGI-1067 PLUS Statin).

CLINICAL DATA SPECIALIST

Processed CRFs and/or DCFs in Verity Teleform Verifier v9.1. Reconciled DCFs and updated the Clinical Database. Data Validation. Performed the Quality Control Audit for AGI-1067/043 phase II (ALPS=Assessment of Lipoprotein Profiles with AGI-1067). Trained on FileMaker Pro and basic SQL. Trained new Clinical Data Transcriptionists when needed. Clinical Study assigned: AGI-1067-042 phase III (ARISE =Aggressive Reduction of Inflammation Stops Events).

CLINICAL DATA TRANSCRIPTIONIST

Accessed CRFs in Open Text Live link system and accurately entered data into a Clintrial database system via keypunch. Initiate resolution of data-related problems encountered during the review/data entry phase and provide frequent updates to ensure timely and proficient completion of data entry functions. Clinical study assigned: AGIX-4207/005 phase II (OSCAR=Oral Suppression of Cellular inflammation Attenuates Rheumatoid Arthritis).

EDUCATION

South Georgia Technical College: 900 S. GA Tech Pkwy, Americus, GA 31709 09/1995-07/1997

Information & Office Technology Diploma, Graduated Americus, GA

• Southwest DeKalb High School, Decatur, GA 06/1989

SECURITY CLEARANCE -- Level 5 – Public Trust

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