Manuela Damsch

*** * **** *, **** UT *****, 385-***-****, adho1k@r.postjobfree.com

Professional Summary: Degreed Criminal Justice Professional pursuing career change to utilize skills gained from a diverse work history of interpersonal and critical judgement opportunities. More than 15 years’ prior experience as a Registered Nurse in Germany, with progressive leadership experience and responsibilities. Experienced from the criminal justice department in identifying fraudulent activities being submitted via the internet and in face-to-face situations, and reporting incidents to authorities. Skills

Leadership/Supervision Customer Service Lead Bilingual German/English Interviewing/Assessment as

R.N.

Intervention Techniques Precise Oral Communication as Registered Nurse

Crisis Management as R.N. Fraud Identification Data Entry/ Court/Document. Negotiation/De-Escalation Written Communication as R.N.

Keyboard 40 WPM

Education

Bachelor of Science, Criminal Justice-Forensic Science (GPA 3.0 in English) Utah Valley University, Orem UT

2013

Bachelor of Science, Master of Science, Management Training (GPA 4.0 in German) Nursing School, Darmstadt, Germany

Accomplishments

o Hospital for six month with heart attack January to May 2020 o Last job I tried to work midnights to eight in the morning, but could not do it anymore

I can speak, read, write fluently German/English

I can type and work with numerous Websites, once trained and shown what to do o Worked in Sales, sold numerous equipment and cosmetics o Received an accommodation for dedication to responsibilities in the security of delivering supplies to a highly sensitive area from the US-Military; o Prepared documents and case files for decisions of Judge Parkin of the Orem Justice Court o Served as Victim Spouse Advocate between the US Army and German government, providing translation, support and direction to victims of abuse or death. o Demonstrated empathy, problem resolution, analytical and confidentiality skills as a RN Manager, worked independently, stay focused under pressure, excellent written and verbal communication skills, ability to perform under pressure in a fast environment; Fired students for not working efficiently or professionally, like stealing Medication. o Volunteered in various settings as Interpreter/Translator for German-English situations for the Missionaries’; Served in Orem/Utah for two years;

o Years of experiences with people in all diversities, been all over the World o Made my 2. BA here in Orem/Utah at University of Utah Valley o Applied now for my MA of Arts in Marriage and Family Therapy, start next year Fall at UVU/Orem/UT

o Lived in America since 1991

Employments:

Younique

Sales Company

Was asked to work midnight to eight am in the morning in my own language German/English

Could not do it, but tried

Had to leave because they looking for a night person

Was a nice company and I left in good terms/contact Denise Allen 801/310-1963 Q-Link

Modus Link

Made over 30 phone calls a day to either help or sold Merchandise of Navigation systems to all different customer in all over the United States

Spoke English and German when it was needed

Looked for a job with higher standards and qualities

Left because I applied for my Master’s degree and start maybe in 2020 Morinda

Sales Agent

• Spoke English and German/made over 130 phone calls in a eight hour shift

• Called Germany, Austria and Switzerland

• Computer entry of data/ Sold merchandise from company/ Customers interaction and coaching as assigned

• Customer service with clients/Sales/ Case qualities with new or excisting customers

• company changed/let them go

Securitas Security Services, Darmstadt, Germany/Salt Lake City, UT 2001-2003, 09/2016 –02/2017 Security Agent

• High level security for valuable properties handling special situations requiring confidentiality and trust.

• Assessed premises for risk and took measures to secure crucial areas; documented and recommended protocols to enhance property security.

• This role required integrity, vigilance, communication and customer support. Orem Justice Court, Orem, UT 05/2012 to 08/2012

Internship

• Worked for the Orem Justice Court and prepared documents for decision records for Judge Parkin, resulting in quicker entry of information in the computer for the court websites.

• Assisted citizens in-person through court arraignment process in English, German and Spanish. Department of the US-Army, Germany

233 D Base Support Battalion

Security Enforcement Officer 08/2001-12/2003

• Provided protection of US Military base; checking ID cards, searching vehicle interiors and trunks, providing security surveillance of the base perimeter, and protecting base personnel and equipment.

• Set alarm system and secured military base electronically.

• Wrote and delivered daily reports to Commander in charge and direct Supervisor.

• Carried a concealed weapon and arrested criminals with false identities. Victim Advocate 07/2009-09/2009

• Regularly consulted with US-Army personnel, husbands and wives, about the abuse in their family life.

• Provided recommendations for counseling, family life support and military specific resources to help improve living situations.

• Reported results of incidents with Commanders, translated between German and American Governments and translated brochures.

Volunteerism

LDS Mission from 09/2013 to 09/14 at the Bishop Storehouse to assist members with household supplies. Utah Valley University Police Academy, Orem, UT 2013 Officer in Training

Participated in fitness activities, legal policy classes, weapon use, driving skills, report writing, and interpersonal training.

Other employment

In Germany, worked for more than 15 years as a Registered Nurse, ultimately working as a Manager, with duties to hire nursing students for school, counseled students to provide positive feedback, and understand errors in judgement and patient care. Wrote up reprimands, and dismissed staff when appropriate due to unsuitability. Sat on licensing board to determine that nursing students had satisfactorily completed training. Customer Service experiences in Medical fields, etc... Nationality German/American. After high school I learned Physical Therapy, since my Mother had the business. I helped out, until I travelled the world.

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