PHILLIP LESLIE
Brooklyn, NY *****
E-mail: ***********@*****.*** Cell: 609-***-****
LinkedIn: linkedin.com/in/phillip-leslie
QUALIFICATIONS SUMMARY
A skilled CompTIA A+ technician proficient in Windows, MacOS, Linux desktop and mobile software platforms.
Areas of specialty include: Building and troubleshooting PC’s, desktop/telephone adds, moves; application software and user server administration; scripting, software and web app development with command terminal, Python, and Ruby; solid analytical, critical thinking, oral and written skills.
TECHNICAL SKILLS
Networking – Configure LAN /WLAN/WAN/PAN (all 802.11) network routers and printers through secure WEP and WPA2. Install workgroups via Active Directory. Familiar with TCP/IP, DNS, DHCP, and IPv4 addressing
Software – Windows (7, 8/8.1, 10), macOS (El Capitan), Ubuntu 19.04, iOS, Android, Windows Server 2008/2012/2016/2019, Apache 2.0, ServiceNow, Microsoft Office 365/2007+ Suite, Internet Explorer, Mozilla Firefox, Google Chrome, VPN, anti-virus software platforms, Virtual Box, VMWare, TaxWise, NetSuite, Magento, Google Business Cloud Solutions, SCCM, SolarWinds, Epic, GIMP, Adobe Suite
Hardware – Desktops, laptops, printers, scanners. Audio/Video equipment, including mixing consoles, microphones, recording media, etc. Familiar with memory replacement, network setup, backups/restores, and printer troubleshooting
Programming Languages – Python, Ruby, SQL, PHP, HTML, CSS
GITHUB PROJECTS
Japanese Verb Conjugator v1.0 - https://github.com/Philophobic87/JPVCJ.git (Built with Python 3)
EDUCATION
Per Scholas – Bronx, NY Sept. 2019 - Jan. 2020
Computer Technician Training - A comprehensive I.T. curriculum with formal instruction and hands-on activities
Rowan University – Glassboro, NJ Anticipated Graduation Date: 2021
116 Credits towards a B.A. in Economics
EXPERIENCE
- New York Health & Hospitals - Queens, New York, NYJun. 2020 - Current
Front Desk/Epic Consultant
●Received Epic training upon employment
●Utilized Epic software to assist with recipient’s registration
●Performed basic troubleshooting of HP computer hardware, peripherals, Canon printers, and Epic software
- New York Presbytarian Hospital - New York, NYJan. 2020 - Mar. 2020
Level I Help Desk/Epic Go-Live Consultant
●Provide end-user support for NYP’s Epic CRM rollout
●Assisted NYP/Columbia users with basic system troubleshooting
●Submitted tickets via ServiceNow software
- Tax Refund King – Bronx, NYJan. 2018 - Apr. 2018
Tax Preparer
●Set up meetings with clients and advised them about the tax preparation process
●Analyzed tax data submitted by the client to maximize the outcome for the client
●Prepared and audited all tax forms for completeness and accuracy
- Hospital For Special Surgery – New York, NYApr. 2016 - Dec. 2016
Data Entry Clerk
●Worked with Radiology department to update X-Ray database
●Provided on-site technical support to data entry team to troubleshoot basic hardware issues
●Utilized PACS and Halogen software for viewing X-Ray images and managing data