Sales Administrative Assistant
Resume:
Latisha Jones
Boca Raton, FL 33429
adhnsd@r.postjobfree.com
Key Qualifications
●Over twenty (20) years of combined sales and customer service experience in Banking/Customer Service industries.
●Strong Leadership abilities.
●Award-winning teller manager in sales and operations.
●Highly organized and strong administrative abilities.
●Effective Problem Solver.
●Excellent communication and interpersonal skills.
●Expert in building excellent rapport to clients.
●Knowledgeable in all areas of Compliance, Banking laws and Regulations.
Work Experience
Synovus Bank Monroe, GA
Senior Teller 2019-Present
Assistant Vault Custodian.
Creates an industry leading customer service experience by following the Synovus Customer Service Standards.
Proactively greets customers at teller station to create a connection and develop rapport with customers to provide outstanding, personalized service.
Demonstrates high level of accuracy and efficiency when conducting customer transactions and maintains accurate records of all transactions. Executes various customer transactions, including but not limited to, receiving and paying out cash or other disbursements, cashing checks, accepting account deposits and withdrawals, accepting loan and credit card payments, issuing money orders, official checks and Connections cards.
Demonstrates solid working knowledge of bank products and services. Listens carefully to customers to understand their financial priorities and to recommend products and solutions that will benefit them.
Actively promotes the bank's products and services by connecting customers through referrals to appropriate departments for specialized services.
Meets or exceeds individual performance sales goals while supporting the goals of the branch. Participates in sales and training activities to reach closed referral goals.
Seacoast Bank Palm Beach Gardens, FL
Teller Manager 2012 – 2019
●Vault, ATM and consignments custodian.
●Significant cash management, account reconciliation, and oversight responsibility.
●Ensured that all Tellers were aware of, and participated in, the achievement of service and sales goals.
●Ensured compliance with internal controls, operational procedures and risk management policies.
●Managed business development, monitored sales, and the implementation of new products/services.
●Identified fraudulent activity to prevent potential losses to the bank.
●Completed operational functions such as approving transactions, cash control, branch security and internal control.
●Maintained excellent public relations with all customers.
●Operated Fiserv & Premier Navigator computer systems for processed data retrieval.
Wells Fargo Boca Raton, FL
Lead Teller 2008 – 2012
●Processed daily transactions, balance ATM transactions, and perform monthly cash count audits
●Identify and sell Wells Fargo products and services beneficial to the customer needs
●Maintain accuracy of customer accounts as well as identify activity to prevent potential losses to the bank
Noama Donnelley Haggin Boys & Girls Club Delray Beach, FL
Administrative Assistant/Program Monitor 2004 – 2007
●Maintained front desk duties, greeting/signing in parents, visitors, and members
●Processed payments, generate daily income reports, and make bank deposits
●Maintained database in Excel of over 400 membership forms
●Create memos, brochures, and advertising material for parents and staff members
Education
Deerfield Beach High School Deerfield Beach, FL
GPA 3.8 August 1995 - June 1999
References Available upon request
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