Data Analyst Service Representative

Certifications

Work History

Driven individual with remarkable dedication. Effective at supporting team needs with high-quality, subject matter expertise and collaboration skills. Enthusiastic, eager to contribute to team and individual success through hard work, high attention to detail and excellent organizational skills. HTML5

CSS3

JavaScript

Technical Support Fundamentals

2018-09 - 2020-05 Data Analyst

Sentinel Security Life, Salt Lake City, Utah

Research and resolve issues related to information provided by agent or client. Reviewed roughly about 100 documents daily and updated system for each service action, including any changes or updates prior to application being reviewed by underwriter.

Performed system analysis, documentation, testing, implementation and user support for platform transitions.

Corrected any data entry error to prevent later issues such as duplication or data degradation.

Investigated and addressed system issues to enhance usability and improve functionality.

2015-04 - 2018-09 Customer Service Representative

Netflix, Salt Lake City, Utah

Perform technical troubleshooting, as well as assist with billing and general inquiries.

Identify and report issue trends.

Test new features and methods of providing customer service, and provide constructive feedback and suggestions for improvement. Lead member of the "Netflix in the Community" team. Brandy Mangum

Address West Valley City, UT, 84120

Phone 385-***-****

E-mail **************@*****.***

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