Customer Cargo
Resume:
Name :
Arumugapandian.k
Mobile :
E-mail : adhnr0@r.postjobfree.com
Father’s Name:
Mr.M.Kanagaraj
Date of Birth:
31st December 1992
Gender:
Male
Marital Status:
Single
Languages Known:
English, Tamil
Nationality:
Indian
Passport no:
L8122015
Visa:
Permanent resident
Driving License:
Valid for Car
RESUME
Objective
To serve as a hardworking dedicated management professional in a reputed company looking forward to challenging route to work as team partner with a desire in whatever work I do and to improve the methodologies for better performance and effectiveness.
Highlights
Acquired BBM (Shipping)
Computer skills
Able to work with MS-Office packages such as Word, Excel, PowerPoint & SAP-MM & web-based applications.
Internship at BBM(Shipping)
At the End of First Year:
Chennai Port ltd,Chennai,India
At the End of Second Year:
Overseas logistics pvt ltd, Chennai, India
SUMMARY OF QUALITIES
• An efficient hard worker
• Organized methods of working
• Capable of cultivating a good relationship with management
• Ability to remain calm when in stress
• Willingness and ability to shoulder any relevant job responsibility
• Capability to work for longer durations with equal efficiency
• Commitment towards prompt and courteous customer service and utmost customer satisfaction
• Physical and mental fitness
PROFESSIONAL EXPERIENCE:
Freight systems co. ltd. wll, Doha, Qatar.
Is one of the leading Ocean Freight Forwarders.
Executive – Customer service – From January 2018
Duties and Responsibilities Handled:
Customer Service (Air & Sea)
•Taking care of Nomination shipments with full care by providing full focus and excellence.
•Based on bookings from Consignees, checking with shippers for cargo readiness.
•Forwarding booking details to agents for origin local arrangements based on shipment terms.
•Coordinating with origin agents for cargo pickup, shipping line schedule and documents requirements.
•Verifying the documents to meet Qatar Customs regulations & requirements.
•Updating consignees about shipments status and arrival details.
•Follow up with all vendors for their Debit note with supporting documents and forward the same to account if all in order.
•Verifying documents whether all in order with Qatar customs regulations and requirements.
•Instruct documentation team to send Cargo Arrival Notices to respective consignees.
•Following up with clearing team for smooth clearance of cargo.
•Sending daily status report of all shipments to respective sales members.
Export Activities
•Place booking with carrier up on confirmation received from shipper.
•Make arrangements for cargo pick up and documents attestation.
•Coordinating with transporter, clearing agents for completing customs formalities and offload cargo for planned flight / vessel.
•Prepare shipping / AWB instructions and submit with airline / carrier.
•Arrange to release BL / AWB upon cargo departure.
•Follow up with all vendors for their Debit note with supporting documents and forward the same to accounts if all in order.
•Preparing final invoice to customers and dispatch the same along with supporting documents.
Pricing to Customer
•Maintain monthly tariff from origin for LCL and Air freight import, to quote customer upon their request. Negotiating on rates if required.
•Request Spot rate from overseas agent for FCL and also checking CY / SD options to match customer indication.
•Handling enquiry and proposing retain customers
•Follow up with them for shipment confirmation on our quoted rates.
•Monitoring enquiry log and quotation gain / loss, based on sector wise to review.
•Once shipment confirmed, will follow up for documents with sharing overseas agent to proceed with booking.
Sequel Logistics, Anna Nagar, Chennai.
Provides domestic and international transportation of D&J (Diamond & Jewellery) across the supply chain. The movement covers dispatch of raw material for production, collection of finished products from suppliers, inter-warehouse transfers, delivery to retail stores and returns management.
Logistics Co-Ordinator, From July 2016 – December 2017
Duties and Responsibilities Handled
•Responsible for co-coordinating a team consisting of service to delivery of D & J Products.
•Involved in the review, processing, and analyze of documentation and transactions for domestic.
•Responsible for the acceptance, processing, and completion of all commercial cash and non-cash transactions, in accordance with policies and procedures.
•Updating customer and vehicle details for logistics.
•Follow up on invoice payment.
•Ensure compliance and consistency of company policies, procedures and best practices.
•Order received during the day is booked within TAT with correct Bill to and Ship to address along with the necessary Shipping instruction.
•Tracking the shipment status with the ERP to Project enquiry.
•Daily MIS report generation and circulation.
Zealous Services, Nungambakkam, Chennai.
Is a company where you will find highly competent people along with innovative technology together to provide you the best call centre services, Back office services and Offshore BPO services in the industry.
Customer Support Executive, From January 2015 – June 2016
Duties and Responsibilities Handled
•Accurately generate lead and Yodel communicates detailed information.
•Produce quality work even when under extreme time pressure and deadlines.
•Consistently maintain a positive attitude and enjoy helping people.
•Cooperatively work with others to produce and deliver required work.
•Experience successfully managing and organizing personal time and workload.
•Shared best practices and knowledge with colleagues and teams helping achieve the sales targets.
•Deal with external and internal customer support in a professional manner.
Fastrack Logistics(CHA),Meenambakkam,Chennai
It was founded in March 1994 to provide services in the field of Air / Sea import Consolidation, Customs Clearance.
Senior Executive - Air Imports Documentation, July 2013 - Nov 2014
Duties and Responsibilities Handled
•Customs clearance of import goods from suitable condition to the customer/importer in genuine manner.
•Checking in pre-alert of cargo arrival notice of import goods based on arrange documents to prepare BOE(Bill Of Entry) for customs clearance.
•Make confirming the documents to the customer about invoice verification such as unit, packages, price and prepare duplicate copy of BOE checklist for duty advice.
•Once checklist confirmed submit into Icegate to generate BOE for duty payment to outbound cargo from customs.
•Answering the client queries about the arrival and departure timings of the flights/Cargo and clearance status.
•Arranging transport for cargo to customer location.
•Maintain daily status report for shipments & prepare delivery challan/receipt.
•Monitoring each and every step to the customer and Top-level management for safety level.
•Assisting staff members for smooth and safe operations matching the standards set by the company.
I assure you that I can perform quality work with effective output.
Place : Doha Yours Faithfully,
Date : [Arumugapandian.K]
Contact this candidate