LaVonder Harris

*** ********** **. ******, ** ***76 314-***-**** adhnpz@r.postjobfree.com

Objective

Customer Service Representative with more than ten years of experience in a variety of industries providing exceptional support to senior executives and customers service needs. Proficient communication skills that includes collaborating with diverse individuals as a team or individually on separate projects. Customer service driven with detailed oriented success implementing solutions to create optimal efficiency. Excellent time management skills with the strong ability to multi task several ongoing projects in a fast-paced environment meeting expected deadlines.

Skills

Communication: Excellent written and verbal communication skills via phone, email, or direct customer interface.

Time Management: Ability to plan and organize efficiently to keep track with timeliness, meeting all deadlines.

Technology: Advanced experience with computers, phones and a variety of office equipment including Microsoft Suite, Google documents, and ECIS Program.

Attention to detail: Strong attention of details, highly organized and careful.

Budgeting: Good financial and budgeting skills with planning projected office needs.

Experience

June 2012– Present

Bus Operator Metro Transit Brentwood, Mo

Organize and prioritize weekly schedules.

Operate and maintain the safe and secure movement of passengers within the greater St Louis City and County area.

Metro Link customer service liaison.

Performs daily inspection of operating equipment.

May 2017– Present

Administrative Assistant LV Business Group St. Charles, Mo

Provide administrative support to owners and customers

Communicated effectively with customers to guarantee accuracy of account information and order details

Resolve customer service billing issues and collection balances.

Inbound and Outbound customer service dispute resolutions.

Process real time payments.

Invoice/billing

Maintained all equipment and office supplies to ensure smooth office operations.

Prepare bank ledgers for deposits of collected in bound payments.

January 2011– May 2012

Customer Service Representative The Book Source St. Louis, Mo

Provided order support for customers.

Complete large and small orders for shipment to customers.

Maintained supervision of equipment and office supplies to ensure smooth office operations.

Handled customer care disputes for mail orders.

Coordinated customer in store pick- ups.

EDUCATION

Currently enrolled in Business Management courses to earn a B.A. degree.

LICENSES/CERTIFICATIONS

License HIPAA Privacy & Security Certification